Vacancies at ATS Travels

Job Title: Customer Service Representative

Location: Nigeria
Employment Type: Full-time
Work Hours: 8am – 5pm (Mondays – Saturdays)
Availability to start: As soon as possible

Job Description

• Our client  is hiring for the role of a customer service representative. The Customer service representative is responsible for maintaining the front home of the business and is required to ensure 100% customer satisfaction.
• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
• You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of confectionery and ensuring every customer is satisfied.
• If you have what it takes to be hands-on, use your initiative and charm the socks off customers then you should apply.

Duties and Responsibilities

• Respond to all customer enquiries by mail, text message, phone calls, website bookings etc.
• Own overall relationship with customers
• Ensure retention and satisfaction of all customers
• Deliver the highest level of professional service to customers
• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Handle client issues and complaints throughout the implementation life cycle in a timely and accurate manner.
• Schedule and conduct status meetings with appropriate development resources and customer.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Understanding key customer individual needs and addressing these.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Managing the company’s social media handles.
• Keeping customers updated on the latest products in order to increase sales.
• Negotiate and manage agreements through the business contract process.
• Identify and develop problem solving methodologies to resolve customer issues.

Requirements

• Candidates should possess relevant qualifications and work experience.
• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.

Salary
N150,000 Monthly.

Application Closing Date
28th February, 2025.

Method of Application
Interested and qualified candidates should send their CV to: customerservice.joblagos@gmail.com using the Job Title as the subject of the mail.

Job Title: Personal Assistant

Location: Nigeria

Job Summary

• We are looking for a responsible Personal Assistant to provide personalized secretarial and administrative support in a well-organized and timely manner.
• You will work on a one-to-one basis on a variety of tasks related to manager’s working life and communication.

Responsibilities

• Act as the point of contact between the manager and internal/external clients
• Screen and direct phone calls and distribute correspondence
• Handle requests and queries appropriately
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Take dictation and minutes
• Source office supplies
• Produce reports, presentations and briefs
• Devise and maintain office filing system.

Requirements and skills

• Proven work experience as a Personal Assistant
• Candidates should possess an HND / OND / BSc
• Knowledge of office management systems and procedures
• MS Office and English proficiency
• Outstanding organisational and time management skills
• Up-to-date with latest office gadgets and applications
• Ability to multitask and prioritize daily workload
• Excellent verbal and written communications skills
• Discretion and confidentiality
• PA diploma or certification would be considered an advantage.

Salary
N120,000 – N150,000 monthly.

Application Closing Date
26th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: personalassistants.joblagos@gmail.com using the Job Title as the subject of the mail.

Job Title: Receptionist

Location: Nigeria

Job Summary

• As a Receptionist, you will be the first point of contact for our company.
• Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business.
• You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
• To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role.
• You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitaskingis essential for this position.
• This role may require working in shifts, so flexibility is a plus.
• Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements and Skills

• High school degree; additional certification in Office Management is a plus
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

Salary
N120,000 – N150,000 Monthly.

Application Closing Date
18th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: receptionists.joblagos@gmail.com using the Job Title as the subject of the mail.

Job Title: Administrative Assistant

Location: Nigeria
Employment Type: Full-time

Job Description

• The Administrative Assistant will provide clerical and administrative support to ensure smooth office operations. Responsibilities include:

Responsibilities

• Manage and organize office tasks, including scheduling meetings, handling correspondence, and maintaining records.
• Prepare reports, presentations, and documents using Microsoft Excel and Word.
• Maintain filing systems (both electronic and physical) for easy retrieval of important documents.
• Handle phone calls, emails, and inquiries, ensuring timely responses and professional communication.
• Assist in data entry, record-keeping, and basic bookkeeping tasks as needed.
• Coordinate travel arrangements, appointments, and event planning for staff or executives.
• Provide administrative support to various departments to ensure smooth office operations.
• Monitor office supplies and place orders as necessary to maintain efficiency.
• Maintain confidentiality of sensitive company information and documents.
• Assist with any additional tasks or projects as assigned by management.

Qualifications & Experience

• HND / BSc in Business Administration, Office Management, or a related field
• A minimum of 2 years of experience in an administrative role
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Attention to detail and problem-solving skills.

Requirements:

• Proven experience as an Administrative Assistant or similar role.
• Proficiency in Microsoft Excel and Word for data management and document preparation.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• High attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Salary
N250,000 – N300,000 Monthly.

Application Closing Date
12th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: Adminassistant.joblagos@gmail.com using the Job Title as the subject of the mail.

Job Title: Cashier

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking for a Cashier to manage all transactions with customers accurately and efficiently.
• Cashier responsibilities include receiving payments and issuing receipts, gift-wrapping packages and keeping track of all cash and credit transactions.
• To be successful in this role, you should have previous experience in a customer service position and good knowledge of how cash registers operate. You should also be available to take evening and weekend shifts occasionally.
• Ultimately, you’ll ensure all transactions run smoothly and will help us maximize customer satisfaction.

Responsibilities

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges

Requirements and skills

• High school degree
• OND.
• Work experience as a Retail Cashier or in a similar role in sales
• Basic PC knowledge
• Familiarity with electronic equipment, like cash register and POS
• Good math skills
• Strong communication and time management skills
• Customer satisfaction-oriented.

Salary
N160,000 – N200,000 monthly.

Application Closing Date
18th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: cashier.joblagos@gmail.com using the Job Title as the subject of the mail.

Job Title: Confidential Secretary

Location: Nigeria

Job Summary

• As a Secretary, you will assume the duty of clerical and administrative support in order to optimize workflow procedures in the office.
• You will assist colleagues and executives by supporting them with planning and distributing information.
• You will be the point of reference for all queries, requests or issues and will be an integral part of the company’s workforce.

Responsibilities

• Answer phone calls and redirect them when necessary
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
• Prepare and disseminate correspondence, memos and forms
• File and update contact information of employees, customers, suppliers and external partners
• Support and facilitate the completion of regular reports
• Develop and maintain a filing system
• Check frequently the levels of office supplies and place appropriate orders
• Make travel arrangements
• Document expenses and hand in reports
• Undertake occasional receptionist duties

Requirements and Skills

• Proven work experience as a Secretary or Administrative Assistant
• Familiarity with office organization and optimization techniques
• High degree of multi-tasking and time management capability
• Excellent written and verbal communication skills
• Integrity and professionalism
• Proficiency in MS Office.

Salary
N150,000 – N200,000 monthly.

Application Closing Date
17th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: secretary.joblagos@gmail.com using the Job Title as the subject of the mail.

Job Title: Accountant

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.
• Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns.
• To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes.
• Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.

Responsibilities

• Manage all accounting transactions
• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations

Requirements and skills

• Work experience as an Accountant
• Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)
• Hands-on experience with accounting software like FreshBooks and QuickBooks
• Advanced MS Excel skills including Vlookups and pivot tables.
• Experience with general ledger functions.
• Strong attention to detail and good analytical skills.
• BSc in Accounting, Finance or relevant degree.
• Additional certification (CPA or CMA) is a plus.

Salary
N250,000 – N300,000 Monthly.

Application Closing Date
13th March, 2025.

How to Apply
Interested and qualified candidates should send their CV to: acountants.joblagos@gmail.com using the Job Title as the subject of the mail.