Vacancies at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Product Manager – Business

Location: Nigeria
Job type: Full-time (Hybrid)

Job Description

• We are seeking an experienced and customer-focused Product Manager to own the challenge of building and scaling Business Banking at Kuda.
• Our goal is to make Kuda Business Banking the go-to solution for entrepreneurs, small businesses, and growing companies across Nigeria.
• In this role, you will be responsible for defining our strategy for growth, identifying and addressing the needs of different customer groups, and ensuring that the team builds products that truly delight our business customers.
• You will champion customer outcomes, drive product decisions, and help empower our cross-functional team to deliver meaningful financial products to small business owners.
• You will work on the strategy, execution, and delivery of our business banking products, ensuring that they solve the most important customer problems.
• You will collaborate with the Senior Product Manager for Business Banking, as well as engineering, design, compliance, and many other teams to deliver a cohesive experience that changes the way businesses think about finance.

Responsibilities
Define & Execute Product Strategy:

• Develop and execute a product roadmap that scales Kuda Business Banking to thousands of businesses across Africa.
• Identify significant user pain points or opportunities and define solutions that meet their needs.
• Set clear goals, priorities, and metrics to evaluate product success and iterate accordingly.

Cross-Functional Collaboration:

• Work closely with engineering, design, risk, and other stakeholders to coordinate dependencies and manage risks associated with product launches.
• Partner with risk and compliance teams to mitigate any risks tied to new features, and ensure that regulatory requirements are met.
• Constantly align plans with internal teams to unblock development and communicate effectively with Kuda customers.

Feature Development:

• Drive features from definition through to release—coordinating across dependencies to move ideas from concept to implementation.
• Prioritize the work that genuinely solves user problems, delivering MVPs when appropriate and iterating quickly based on user feedback.
• Manage the backlog, ensuring features are delivered in a fast-paced and efficient manner.

Metrics & Performance Tracking:

• Define key metrics, monitor product performance, and ensure features achieve intended business and customer outcomes.
• Gather customer feedback and market insights to refine product strategy and continually enhance the product offering.

Why You’ll Love Working Here:

• We’re a diverse and passionate team, driven to improve financial inclusion for millions of Africans.
• You’ll have the opportunity to take ownership, drive results, and truly shape the future of business banking at Kuda.
• Our culture encourages sharing knowledge and ideas to continuously improve—ensuring everyone works productively, happily, and efficiently.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 2 years of experience in product management, preferably with exposure to API products or developer-facing products.
• Familiarity with API technologies, architectures, and best practices.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Experience with agile development methodologies and tools such as JIRA and Confluence.
• Passion for delivering high-quality products that delight customers and drive business value.

Benefits

• A great and upbeat work environment populated by a multinational team
• Career development & growth
• Access to world-class L&D
• We are advocates of work-life balance and offer a 3 day per week remote working option
• Competitive annual leave
• Competitive pension
• Perkbox
• Life assurance
• We are advocates of work-life balance and offer a 3-day-per-week remote working option and more

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Direct Sales Agent

Location: Nigeria
Job type: Contract

Role Overview

• As a Direct Sales Agent, you will play a pivotal role in driving Kuda’s growth objectives through proactive sales efforts, effective relationship-building, and unwavering commitment to compliance and customer satisfaction.
• Prospect and generate leads through cold calling, networking, and referrals.
• Actively market Kuda’s array of financial products, including personal & business banking, loans, and POS terminals, to prospective customers within the designated territory.
• Achieve and exceed monthly sales targets by acquiring new customers and expanding customer base through persuasive techniques and a deep understanding of the bank’s offerings.
• Negotiate pricing and terms of sale to close deals and achieve sales targets according to the company’s pricing.
• Conduct product demonstrations and presentations to potential clients.
• Ensure thorough compliance with all bank policies and regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering).
• Educate potential clients on the benefits of transitioning to electronic banking solutions and ensure their seamless onboarding to our platform.
• Maintain accurate records of all sales activities and customer interactions in CRM software.
• Participate in roadshows, community fairs, and other local events to promote the bank’s services and garner leads.
• Provide feedback to the marketing and product teams on customer experiences and product improvements.
• Understand the needs and requirements of prospective clients and proffer solutions to meet their specific business needs.
• Provide ongoing support to clients, including training and troubleshooting assistance.

Requirements

• Bachelor’s Degree or HND in Marketing, Business Administration, Finance, or a related field.
• Proven experience as a Direct Sales Agent or similar sales/customer service role; experience in the banking or financial services sector is highly preferred.
• Strong interpersonal and communication skills, with the ability to negotiate and influence potential clients.
• Excellent organizational and time management skills; capable of managing multiple priorities efficiently.
• High motivation, enthusiasm, and dedication to achieving targets.
• Familiarity with digital banking services and mobile technology.

Target and Incentives:

• Monthly sales target to be achieved.
• Incentives and bonuses based on meeting or exceeding sales targets.
• Additional rewards for surpassing performance goals and customer satisfaction metrics.

Probation Duration:

• The first three months of employment will serve as a probationary period for the Sales Agent.
• Throughout this time, they will participate in training sessions, acquaint themselves with the company’s policies and procedures, and showcase their capabilities in achieving sales objectives while providing outstanding customer service.
• Regular evaluations will be carried out to gauge the Sales Agent’s performance and determine their eligibility for ongoing employment with the company.

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3-day-per-week remote working option.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Fraud Analyst

Location: Nigeria
Job type: Full-time (Hybrid)

Job Description

• We are seeking a highly skilled and detail-oriented Data Analyst to join our dynamic Fraud Team.
• In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers’ finances.

Responsibilities

• Identifying and investigating cases of fraud across our various channels.
• Implementing measures to mitigate fraud risks and prevent fraudulent activities.
• Monitoring all electronic transactions to detect suspicious patterns.
• Handling escalations and providing timely resolutions to fraud-related issues.
• Collaborating with internal stakeholders to identify trends and implement control measures.
• Providing investigative findings on reported fraud cases to customers.

Requirements

• Bachelor’s degree in a relevant field.
• Minimum of 1 years of experience in fraud analysis or a similar role.
• Strong analytical and problem-solving skills.
• Knowledge of fraud prevention techniques and technologies.
• Proficiency in using fraud detection tools and software.
• Excellent attention to detail and ability to work with large volumes of data.
• Good communication skills and ability to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced environment and handle multiple priorities.

Benefits

• A great and upbeat work environment populated by a multinational team.
• Career development & growth.
• Access to world-class L&D.
• We are advocates of work-life balance and offer a 3 day per week remote working option.
• Competitive annual leave.
• Competitive pension.
• Perkbox.
• Life assurance.
• We are advocates of work-life balance and offer a 3 day per week remote working option and more.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Analyst (Fraud)

Location: Nigeria
Employment Type: Full Time

About the Role

• We are seeking a highly skilled and detail-oriented Fraud Analyst to join our dynamic Fraud Team.
• In this role, you will play a key part in managing fraud queries, proactively preventing fraud incidents, and ensuring the security of our customers’ finances.

Key responsibilities

• Identifying and investigating cases of fraud across our various channels.
• Analyze data and information to provide insights and recommendations.
• Implementing measures to mitigate fraud risks and prevent fraudulent activities.
• Conducting Fraud risk assessment on products and services.
• Fraud data analytics to identify current trends, patterns and threats.
• Monitoring all electronic transactions to detect suspicious patterns.
• Handling escalations and providing timely resolutions to fraud-related issues.
• Collaborating with internal stakeholders to identify trends and implement control measures.
• Providing investigative findings on reported fraud cases to customers.
• Perform other duties as required.
• Compiling and presenting detailed reports on identified fraud cases, including the methods used, the impact, and the recommended preventive measures.

Requirements

• Minimum of 4 years of experience in fraud analysis or a similar role.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to work with large volumes of data.
• Intermediate to advanced SQL (an advantage).
• Strong analytical and problem-solving skills.
• Experience working in a fintech or other fast paced environment.
• Proficient in Monitoring systems and rules tuning.
• Knowledge of fraud prevention techniques and technologies.
• Proficiency in using fraud detection tools and software
• Good communication skills and ability to collaborate effectively with cross-functional teams.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Proficiency in SQL for querying databases and extracting data for analysis.
• Advanced skills in data analysis and the ability to use these skills to identify patterns and anomalies that may indicate fraud.
• Bachelor’s degree in a relevant field.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Social Media Manager

Location: Nigeria

Role Overview

• We’re looking for a creative Social Media Manager with experience curating online events, managing online communities and growing the social media presence of a known tech, fashion or finance brand.
• You’d be a great fit for this role if you pay attention to detail, have excellent written and verbal communication skills, and you’re passionate about creating exciting social content.

Role and Responsibilities

• Plan content development and manage Kuda’s community calendar
• Create engaging social content including videos for all our online communities
• Curate and host regular online events for the Kuda team and members of our online communities
• Coordinate with the Brand Manager and CX leads to oversee social listening
• Use social media analysis tools like Meltwater to monitor and improve social media performance
• Stay up to date on best practices and trends in social media
• Learn our brand tone and use it flawlessly in content development.

Requirements

• At least three (3) years’ experience managing and growing the social media presence of a known tech, fashion or finance brand
• A passion for creating exciting social content and proof that you can design and launch social media initiatives
• Excellent people skills as well as written and verbal communication skills
• Some experience curating and hosting online events would be a bonus
• Interest in working collaboratively from an office at least one day a week.

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3-day-per-week remote working option.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online