Vacancies at Moniepoint Incorporated 

Vacancies at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Lead UX Writer / Content Designer

Location: Nigeria (Remote)

About the Role 

• As a UX Writer, you’ll be the creative mind creating and implementing written content for our digital products (mobile apps, web experiences, etc.) to enhance the user experience.
• Collaborating with various teams, you’ll contribute to content strategy, aligning it with brand tone and user insights.

Key Responsibilities

• Lead content strategy: take ownership of the overall content strategy across Moniepoint’s products, ensuring all written communication supports a consistent and intuitive user experience
• Develop guidelines & standards: establish and maintain content guidelines, tone of voice, and best practices to ensure consistency and clarity across all platforms
• Collaborate cross-functionally: work closely with UX/UI designers, product managers, engineers, and marketing teams to integrate content seamlessly into product design and development
• Content leadership: provide direction and leadership for the creation and delivery of UX content, ensuring it aligns with user needs, business objectives, and brand identity
• Drive content innovation: identify opportunities to innovate and improve content strategies, ensuring the product’s copy is both functional and engaging for both the Nigerian and UK financial services markets
• Content audits & optimisation: lead content audits to continuously improve the effectiveness of our communications, informed by user testing, analytics, and research
• Ensure accessibility & inclusivity: champion best practices for accessible and inclusive content to ensure the product meets the needs of all users
• Mentor & guide: provide guidance to team members, fostering a culture of continuous learning and improvement in content creation
• SEO & content marketing strategies: ensure content aligns with SEO and broader content marketing strategies to drive growth and engagement
• Design systems familiarity: ensure content integrates smoothly with design systems, contributing to a consistent and user-friendly product experience.

Requirements
What You Bring to the Party:

• Education: Degree in Languages, Human-Computer Interaction, Psychology, Sociology, or something equally cool
• You’re a wordsmith with a portfolio that showcases your knack for user-focused content
• Excellent verbal communication and presentation skills
• Experience directly establishing and optimising best practices for UX writing
• Experience managing people
• Familiarity with UX design principles
• A friendly and collaborative spirit is highly valued

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• Technical interviews with our Product and Design team
• A behavioural and technical interview with a member of the Executive team.

Note: Please submit your CV and a portfolio.

Job Title: Growth Product Manager

Location: Remote, Nigeria

About the Role

• The Growth Product Manager will be responsible for driving the growth and success of payment products by developing strategies that enhance user acquisition, retention, and overall product engagement.
• This role requires a blend of analytical skills, strategic thinking, and collaboration across various teams to ensure that payment solutions meet market demands and align with business objectives.
• Typically, you ensure that the product not only attracts users but also grows efficiently as the company scales.

Key Responsibilities

• Formulate and implement comprehensive growth strategies that align with the company’s vision and objectives. This includes identifying market trends and opportunities for product enhancement.
• Conduct in-depth market analysis to understand customer needs, competitive landscape, and emerging trends in the fintech payments sector.
• Utilize data analytics to monitor product performance metrics such as user acquisition, retention rates, and engagement levels. Make data-driven decisions to optimize product offerings.
• Work closely with engineering, marketing, sales, and customer support teams to ensure cohesive execution of growth initiatives.
• Facilitate communication between teams to align goals and share insights.
• Collaborate with UX/UI designers to enhance the user experience of payment products.
• Gather user feedback through testing and surveys to refine features and improve satisfaction
• Regularly review performance data to identify areas for improvement and adjust strategies accordingly.
• Setting and ensuring the company achieves specific KPIs in product-related metrics, such as activation, acquisition, conversion, retention, referrals, and revenue.

Qualifications

• 2 – 7 years of experience in product management or growth roles, preferably within the fintech or SaaS industry.
• Proven track record of driving user acquisition, retention, and engagement through data-driven strategies.
• Familiarity with payment processing technologies is a plus.
• Degree in Business, Finance, Technology, or a related field is typically required.
• Advanced Degrees or certifications in product management or fintech are advantageous.
• Strong analytical abilities with proficiency in data analysis tools.
• Ability to interpret complex data sets and derive actionable insights.
• Excellent verbal and written communication skills are necessary for effective collaboration with diverse teams and stakeholders.
• Understanding of software development processes and experience with product management tools (e.g., JIRA, Confluence) is beneficial.
• Expert knowledge of various testing methodologies (A/B testing, multivariate testing, incrementality testing, usability testing).

Additional skills:

• Product management
• Analytics
• Marketing
• Data Science
• Design
• Customer Success.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Credit Officer

Location: Enugu
Job Type: Full Time

Job Purpose

• As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products.
• You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due. As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities. Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

Job Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
• Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
• Perform all other credit related functions as may be assigned by a supervisor

Qualifications

• A minimum of an OND in any Business related discipline
• A minimum of 2 years experience in a sales role for credit products in a financial institution
• Demonstrable knowledge of credit risk analysis
• A good knowledge of financial analysis is an added advantage
• Must be resident in Enugu.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Credit Officer

Location: Abia
Job Type: Full Time

Job Purpose

• As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities.
• Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

Job Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
• Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
• Perform all other credit related functions as may be assigned by a supervisor

Qualifications

• A minimum of an OND in any business related discipline
• A minimum of 2 years experience in a sales role for credit products in a financial institution
• Demonstrable knowledge of credit risk analysis
• A good knowledge of financial analysis is an added advantage
• Must be resident in Abia.

Relevant Skills:

• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Credit Officer

Location: Bayelsa
Job Type: Full Time

Job Purpose

• As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities.
• Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

Job Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
• Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
• Perform all other credit related functions as may be assigned by a supervisor

Qualifications

• A minimum of an OND in any business related discipline
• A minimum of 2 years experience in a sales role for credit products in a financial institution
• Demonstrable knowledge of credit risk analysis
• A good knowledge of financial analysis is an added advantage
• Must be resident in Bayelsa.

Relevant Skills:

• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Field Credit Officer

Location: Edo
Job Type: Full Time

Job Purpose

• As a field credit officer, you would be saddled with the duty of onboarding and managing businesses that would access our credit products. You would be tasked with growing your loan portfolio while maintaining profitability by ensuring that all loans are repaid as at when due.
• As a result, you would play a vital role in the assessment of these businesses during their credit application and leverage upon innovative tools we have developed to help you monitor their performance during the course of the loan.
• You would also be responsible for making deductions from several information sources pertaining to the 5Cs of credit with capacity, character and capital as major priorities.
• Making recommendations to management before, during and after the disbursement of a loan facility as to the best actions to be taken, taking several economic factors into consideration.

Job Responsibilities

• Identify and onboard viable businesses within your assigned geographical area to open business accounts with Moniepoint
• Engage customers to ensure optimal usage of accounts in order to allow them qualify for access to credit
• Review and approve (or decline) loan requests by thoroughly analyzing all the data available
• Embark on physical visitation to potential borrowers’ business places for evaluation of business books, taking inventory and turnover into consideration
• Meet gross loan portfolio targets and portfolio profit targets by maintaining a healthy number of loan customers while ensuring that all loans in portfolio are performing
• Monitor active loan portfolio to ensure continued use of business account and loan repayment performance
• Perform all other credit related functions as may be assigned by a supervisor

Qualifications

• A minimum of an OND in any business related discipline
• A minimum of 2 years experience in a sales role for credit products in a financial institution
• Demonstrable knowledge of credit risk analysis
• A good knowledge of financial analysis is an added advantage
• Must be resident in Edo.

Relevant Skills:

• Apt attention to details
• Proven simple/complex analytical skills
• Excellent communication, presentation and interpersonal skills
• Agility and perseverance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Relationship Manager

Location: Abuja
Job type: Full time (Remote)

Responsibilities
What you’ll get to do:

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

Requirements
To succeed in this role, we think you should have

• Candidates should possess a Tertiary education from a recognised institution.
• Minimum 1-2 years in-depth sales experience, preferably in the banking sector.
• Strong understanding of the local financial services industry
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Manager..
• An interview with a member of our Executive team.

Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: Business Relationship Manager

Location: Lagos
Position Type: Full Time (Remote)

About the Role

• We are currently looking to hire a Business relationship manager, the ideal candidate will be responsible for POS Merchant Acquisition, developing sales strategies and identifying business growth opportunities.

Responsibilities
What you’ll get to do:

• Engage in business development activities and solicitation of new business; Customer acquisition through sale of the bank’s products and services.
• Cross selling of bank products and services.
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Create marketing strategies to achieve sales targets.
• Conducts daily meetings with the sales team and carry out reviews on the previous day and jointly plan for the week ahead
• Manages and maintains current business relationships
• Conducting market research to identify selling possibilities and evaluate customer needs
• Participate in market storms, community fairs and cluster marketing events e.g. Trade Fairs
• Implement best practices to meet customers’ needs and requirements.
• Prepare and deliver appropriate presentations on products and services
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Understand customer financial needs and objectives.
• Recommend appropriate financial product or service to the customer.

Requirements
To succeed in this role, we think you should have:

• Minimum 1-2 years in-depth sales experience, preferably in the banking, fintech or similar industries.
• Strong understanding of the local financial services industry
• Experience in marketing/sales within the banking sector with emphasis on onboarding and managing Merchants.
• Experience selling lending services and merchant POS devices to corporates should be an added advantage (Good network of enterprise merchants)
• Strong business acumen and analytical thought process.
• Ability to execute goals independently with little or no supervision.
• Excellent communication skills.
• Tertiary education from a recognised institution.

What we can offer you

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation – You’ll receive an attractive salary, pension, health insurance,, Employee Stock Options, annual bonus, plus other benefits.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• An interview with the Hiring Team.
• An interview with a member of our Executive team.

Note: Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Job Title: E-Channels Transaction Monitoring Officer

Location: Nigeria (Remote)

About the role

• The E-Channels Transaction Monitoring Officer will work under the guidance of the Lead, Fraud Solutions Management to detect and prevent fraudulent/suspicious transactions from customers’ accounts.
• Transaction Monitoring Officers will work collaboratively with the fraud prevention officers and fraud investigation and prosecution officers to ensure that fraud risks are effectively managed.

Duties & Responsibilities
The E-Channels Transaction Monitoring Officer will:

• Analyze E-Channel transactions and identify suspicious and unusual patterns and behaviors
• Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows.
• Contact customers to verify the authenticity of transactions using the enterprise’s applications and tools
• Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions.
• Monitor customers’ accounts and transactions to determine those with high fraud risks.
• Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
• Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements.

Qualifications and Experience

• Bachelor’s Degree in a relevant field (such as accounting, business administration, computer science, IT, information security, economics).
• Relevant accounting or security certifications such as ACA, CFE, Security+ is an added advantage.
• 3-5 years experience in transaction monitoring,customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries. A combination of any two or more experience(s) is a strong advantage.

Competencies:

• Strong understanding of payment transaction trends and account statement analysis.
• An excellent team player, target driven, and highly motivated.
• Excellent analytical and problem-solving skills.
• Excellent understanding of transaction routing and processing.
• Strong verbal, speaking and written communication and interpersonal skills.
• Excellent time management skills
• Knowledge of banking or FinTech industry regulations or standards may be necessary.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A technical panel interview with Department Leads
• A behavioral and technical interview with a member of the Executive team
• All interviews stages are Virtual

Job Title: Learning and Development Specialist

Location: Nigeria
Job Type: Full Time

About the role

• We need a learning and development specialist to discover what our employees need to learn, create learning experiences that help them learn, monitor their progress and evaluate the impact of the learning initiatives on their performance, and the organization as a whole.

What you’ll get to do

• Analyse employee needs to discover performance gaps through TNA and appraisals.
• Design learning initiatives to promote organizational, technical and leadership development.
• Develop curriculums and coordinate the end-to-end delivery of training programs.
• Implement training programs by leveraging systems & tools for online and in-person sessions.
• Evaluate, measure and monitor the effectiveness of programs using assessment tools.
• Maintain a keen understanding of training trends for global workforce development.

To succeed in this role, we think you should be/ have

• Experience in managing learning for engineering (software engineers, product developers etc) related teams
• Know how to ask important questions that reveal employee knowledge and skill gaps.
• Know how adults learn and use the principles to design tailored learning initiatives.
• Be good at working with Subject Matter Experts to create and facilitate learning experiences.
• Be great at talking to people, working with people and getting them excited about learning.
• Able to use data to make decisions that improve learning experiences.
• Have a BSc Degree in Human Resources, Educational Technology, or a related field.
• Have at least 3 years of experience in L&D with a history of assessing needs and managing programs.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Executive

Location: Nigeria
Employment Type: Full-time

Job Purpose

• The Business Development Executive will play a crucial role in driving revenue growth for our Enterprise Merchant Products Suite.
• This individual will be responsible for identifying, developing, and closing business opportunities within the Nigerian market and beyond.

Key Responsibilities

• Prospecting and Lead Generation: Research and identify potential clients within the target market. Develop and implement effective lead generation strategies to build a robust pipeline of opportunities.
• Sales Cycle Management: Manage the entire sales cycle from initial contact to contract negotiation and closure. Build strong relationships with clients and provide exceptional customer service. Provide post-sales support to ensure customer satisfaction and retention.
• Business Development: Develop and execute business development plans to drive revenue growth and market penetration. Identify new market opportunities and develop strategies to capitalize on them.
• Partner Management: Collaborate with strategic partners to expand market reach and cross-sell products. Manage partner relationships and ensure alignment with company objectives.
• Market Analysis: Conduct market research to understand industry trends, competitor activities, and customer needs. Use this information to inform sales strategies and product development.
• Sales Reporting: Prepare regular sales reports and forecasts to track progress and identify areas for improvement. Analyze sales data to identify trends and optimize sales performance.
• Team Collaboration: Work closely with the Enterprise Sales team to achieve shared goals.

Requirements and Skills

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• 5 years of experience and proven track record in enterprise sales, preferably in the fintech or financial services industry.
• Strong understanding of the Nigerian market and business landscape.
• Proficiency in using CRM software and sales tools.
• Experience working in a fast-paced environment.
• Knowledge of digital payments, mobile banking, or other fintech products.
• Excellent communication and interpersonal skills.
• Ability to build strong relationships with clients and partners.
• Strong negotiation and closing skills.
• Self-motivated and results-oriented.
• Certification in sales or business development.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: POS Technician

Location: Port Harcourt, Rivers
Job Type: Full Time

Job Summary

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices.
• Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager.

Requirements

• Minimum of B.Sc / HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Rivers State.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online