Vacancies at Smash Technology

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Visa Processing Officer

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a detail-oriented and organized Visa Processing Officer to join our.
• The successful candidate will be responsible for handling visa applications, ensuring compliance with embassy requirements, and assisting clients with all aspects of the visa process.

Key Responsibilities

• Process and manage visa applications for clients, ensuring accuracy and completeness.
• Provide guidance and consultation to clients regarding visa requirements, documentation, and application procedures.
• Liaise with embassies, consulates, and other relevant authorities to facilitate visa processing.
• Track visa application statuses and update clients on progress.
• Ensure compliance with immigration regulations and travel policies.
• Maintain accurate records of visa applications and ensure proper documentation.
• Assist clients in resolving visa-related issues or delays.
• Stay updated on changes in visa policies, embassy procedures, and travel restrictions.
• Collaborate with internal teams, including ticketing and customer service, to enhance the overall client experience.
• Handle confidential client information with professionalism and discretion.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, International Relations, Tourism, or a related field.
• Minimum of 2 years of experience in visa processing, travel consulting, or a related role.
• Strong knowledge of visa application processes for major travel destinations (e.g., UK, US, Canada, Schengen countries, UAE).
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple applications simultaneously.
• Proficiency in Microsoft Office Suite and visa application platforms.
• Ability to work under pressure and meet deadlines.

Preferred Skills:

• Experience working in a travel agency or visa consultancy firm.
• Familiarity with online visa application portals and embassy submission processes.
• Customer service-oriented mindset with problem-solving abilities.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development and training.
• Friendly and dynamic work environment.
• Paid leave and other company benefits.

Application Closing Date
18th April, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in one document to: Hr@smashtechgroup.com using “Application for Visa Processing Officer” as the subject of the mail.

Job Title: Customer Support Officer

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Customer Support Executive is responsible for handling customer inquiries and providing timely and efficient support across multiple channels, including phone, email, and chat.
• This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
• The ideal candidate will have a passion for helping others and ensuring customer satisfaction through exceptional service.

Key Responsibilities
Customer Inquiry Handling:

• Serve as the first point of contact for customers via phone, email, live chat, or other communication channels.
• Address and resolve customer inquiries regarding products, services, or account-related questions in a timely and professional manner.
• Provide clear, accurate, and helpful information to customers, ensuring their questions are answered to their satisfaction.

Issue Resolution:

• Troubleshoot and resolve technical or service-related issues faced by customers, offering step-by-step guidance.
• Collaborate with other teams, such as technical support or product teams, to resolve more complex issues.
• Ensure customer complaints or concerns are handled appropriately and escalated if needed for further resolution.

Product and Service Knowledge:

• Maintain a deep understanding of the company’s products, services, and policies to provide informed responses.
• Stay up to date with product updates, new features, and service changes to effectively assist customers.
• Assist customers in navigating company websites, tools, or applications, providing guidance on how to use various features.

Documentation and Reporting:

• Accurately log and track customer interactions and issues in the customer support management system (CRM).
• Maintain clear and concise records of customer interactions, including questions, concerns, and resolutions.
• Provide feedback to the management team regarding recurring issues, customer feedback, or areas for improvement.

Customer Satisfaction:

• Ensure a high level of customer satisfaction by providing friendly, helpful, and prompt service.
• Follow up with customers to ensure that issues are fully resolved and that they are satisfied with the solution provided.
• Strive to exceed customer expectations and enhance their overall experience with the company.

Team Collaboration:

• Work closely with other members of the customer support team to ensure consistent service quality.
• Participate in team meetings and training sessions to improve service quality and personal skills.
• Assist in creating and updating FAQs, help guides, and other customer-facing support materials.

Customer Retention:

• Identify opportunities to improve customer loyalty by offering solutions, promoting products, or offering services that match customer needs.
• Provide an excellent customer experience that encourages repeat business and referrals.

Skills and Qualifications

• Educational Requirements: A High School Diploma or equivalent (Bachelor’s degree preferred in customer service or related field).
• Experience: 2 – 5 years of experience in customer service or support roles.
• Communication Skills: Strong verbal and written communication skills with a focus on customer service.
• Problem-Solving: Ability to troubleshoot issues and offer clear solutions to customers.
• Empathy and Patience: Ability to remain calm and empathetic when dealing with upset or frustrated customers.
• Technical Proficiency: Familiarity with customer service tools, such as CRM software (e.g., Zendesk, Freshdesk, Salesforce), and the ability to use computer systems effectively.
• Attention to Detail: High attention to detail when documenting customer interactions and resolving issues.
• Time Management: Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
• Teamwork: Willingness to collaborate with colleagues to deliver exceptional customer service.

Working Conditions:

• Full-time position (may include evening or weekend shifts, depending on business needs).
• Work from the office or remote options available based on the company policy.
• May require occasional overtime during peak periods (e.g., holidays, product launches).

Application Closing Date
16th April, 2025.

How to Apply
Interested and qualified candidates should send their updated CV to: Hr@smashtechgroup.com using the Job Title as the subject of the mail.

Job Title: Administrative Manager

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Overview

• The Administrative Manager is responsible for overseeing and coordinating administrative functions within the organization.
• This role involves managing day-to-day operations, supporting senior leadership, ensuring efficient office workflows, and supervising administrative staff to maintain a smooth and productive work environment.
• The ideal candidate will possess strong organizational, communication, and leadership skills, as well as a commitment to improving operational efficiency.

Key Responsibilities
Office Management:

• Oversee the general administrative operations of the office, ensuring a productive and organized environment.
• Supervise the day-to-day administrative activities, including office supplies management, facility maintenance, and coordinating office events.
• Ensure adherence to company policies and procedures related to office operations.

Staff Supervision:

• Manage and support administrative staff, including office assistants, receptionists, and other clerical personnel.
• Assign tasks, provide training, and ensure staff members meet performance expectations.
• Conduct regular performance reviews and implement training programs for staff development.

Communication & Coordination:

• Act as a liaison between various departments and senior management to ensure smooth communication and coordination across teams.
• Manage internal and external communication, including answering inquiries and redirecting requests as appropriate.
• Prepare and distribute internal memos, reports, and other communications as needed.

Scheduling & Event Coordination:

• Manage executive calendars, schedule meetings, and make travel arrangements as needed.
• Organize and coordinate company events, meetings, conferences, and seminars, ensuring all logistics are handled efficiently.

Financial Administration:

• Assist with budget planning and financial reporting for administrative operations.
• Monitor office expenses and work within the set budget, suggesting cost-saving measures when necessary.
• Process invoices, track office-related expenses, and support the procurement of office supplies and equipment.

Record Keeping & Documentation:

• Oversee filing systems and ensure all important documents are stored securely and accessible when needed.
• Manage confidential and sensitive information, ensuring compliance with company privacy policies.
• Prepare reports, presentations, and other documents as required by management.

Compliance & Safety:

• Ensure that office operations comply with local regulations and company policies, including health and safety standards.
• Maintain an organized, safe, and efficient work environment by enforcing office safety protocols.

Qualifications

• Education: Bachelor’s degree in Business Administration, Management, or a related field.
• Experience: At least 4 years of experience in administrative roles, with 2+ years in a managerial or supervisory position.
• Skills: Strong organizational, time-management, and multitasking abilities. Excellent verbal and written communication skills. Proficiency in office software (Microsoft Office Suite, Google Workspace, etc.) and office management tools.
• Leadership: Proven leadership abilities and the capacity to manage, mentor, and motivate a team.
• Problem-Solving: Strong problem-solving and decision-making skills.
• Attention to Detail: High level of accuracy and attention to detail.

Application Closing Date
28th April, 2025

Method of Application
Interested and qualified candidates should send their updated CV to: Hr@smashtechgroup.com using the Job Title as the subject of the mail.

Job Title: Mobile Developer (Onsite)

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
Technology: Flutter
App Development:

• Build high-quality, scalable, and maintainable mobile applications using Flutter and Dart.
• Convert wireframes and UI designs into functional, responsive, and user-friendly applications.
• Implement state management solutions such as Provider, Riverpod, or Bloc for efficient app performance.
• Ensure seamless integration with backend services and APIs.

Fintech & Payments:

• Integrate secure payment solutions, APIs, and financial transaction systems.
• Develop key features such as digital wallets, payment tracking, KYC verification, and transaction logs.
• Stay informed on fintech compliance, industry regulations, and security best practices.

Collaboration & Teamwork:

• Partner with backend engineers, product managers, and designers to create seamless user experiences.
• Contribute to technical documentation, architectural discussions, and peer code reviews.

Performance & Optimization:

• Enhance application speed, scalability, and overall efficiency.
• Troubleshoot and resolve issues related to performance, memory usage, and stability.
• Optimize applications for different devices, screen sizes, and platforms (iOS & Android).

Testing & Quality Assurance:

• Write unit, integration, and UI tests to ensure code quality and reliability.
• Utilize CI/CD pipelines to automate builds, testing, and deployment.
• Monitor crash reports and analytics to proactively fix issues and improve user experience.

Requirements

• Interested candidates should possess a Bachelor’s Degree with at least 3 years of experience.

Application Closing Date
14th April, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in one document to: Hr@smashtechgroup.com using the job title as the subject of the mail.

Job Title: Graphics Designer (On-site)

Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a highly creative and detail-oriented Graphics Designer with a strong understanding of Product Design to join our team.
• The ideal candidate will be responsible for creating visually engaging designs for digital and print media while collaborating with product designers to enhance user experience.
• You should have expertise in branding, UI/UX principles, and the ability to translate concepts into compelling designs that align with our brand identity.

Key Responsibilities

• Develop and design high-quality graphics, illustrations, and visual content for marketing, social media, websites, and product interfaces.
• Collaborate with product designers, developers, and marketing teams to ensure cohesive branding and user experience across all platforms.
• Assist in creating UI/UX assets such as wireframes, prototypes, and design systems.
• Design packaging, product labels, and promotional materials, ensuring alignment with brand guidelines.
• Stay updated with the latest design trends, tools, and technologies to continuously improve design output.
• Ensure all designs are optimized for different screen sizes, resolutions, and formats.
• Work with stakeholders to understand business objectives and translate them into effective visual solutions.
• Maintain organized design assets and documentation for future reference and consistency.

Requirements

• Bachelor’s Degree
• Experience: Minimum of 3 years in graphic design, with exposure to product design or UI/UX.

Technical Skills:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, XD, InDesign) and Figma.
• Knowledge of UI/UX principles, wireframing, and prototyping tools.
• Understanding of typography, color theory, and branding principles.
• Experience with 3D design tools (Blender, SketchUp, or similar) is a plus.
• Basic knowledge of HTML/CSS is an added advantage.

Preferred Qualifications:

• Experience in product design or working alongside product development teams.
• Familiarity with Agile methodologies and design thinking.
• Portfolio showcasing both graphic and product design work.

What We Offer

• Competitive salary and benefits.
• Opportunities for professional growth and skill development.
• A dynamic and creative work environment with a collaborative team.
• Exposure to innovative projects and cutting-edge design tools.

Application Closing Date
16th April, 2025.

How to Apply
Interested and qualified candidates should send their Resume and Cover Letter in one document to: Hr@smashtechgroup.com using the job title as the subject of the mail.