Vacancies at TeamAce Limited

TeamAce Limited – Our client, a distinguished nail salon in the beauty industry, is recruiting to fill the position below:

Job Title: Customer Experience Specialist

Location: Nigeria
Employment Type: Full-time

Job Summary

• As our Customer Experience Specialist, you’ll handle customer queries, analyze data for retention strategies, and manage multiple communication channels.
• This role is essential in ensuring exceptional customer satisfaction, developing data-driven strategies, and maintaining effective communication across various platforms.

Responsibilities

• Respond to customer inquiries via multiple channels including phone, email, WhatsApp, and social media direct messages, providing timely and helpful information.
• Collect and analyze customer data to identify trends, develop retention strategies, and create regular reports on key metrics.
• Manage and resolve customer complaints efficiently, maintaining detailed records of all interactions.
• Monitor and respond to inquiries across various platforms, ensuring consistent brand voice and message and collaborate with marketing and product teams to improve customer experience based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, or a related field.
• 3+ years of experience in customer service or a similar role.
• Strong knowledge of data analysis tools and CRM software.
• Proficiency in multi-channel communication platforms and social media management tools.

Salary
N250,000 – 300,000 per month.

Application Closing Date
4th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Finance Manager

Location: Nigeria
Employment Type: Full-time

Job Description

• We are seeking a highly motivated and experienced Senior Finance Manager to join our dynamic team.
• This role requires a strong understanding of financial reporting, budgeting, forecasting, and financial analysis.
• The Senior Finance Manager will play a key role in ensuring the financial health and stability of the organization.

Responsibilities

• Prepare and analyze monthly, quarterly, and annual financial statements.
• Ensure compliance with accounting standards and regulations (e.g., IFRS or GAAP).
• Develop and maintain internal control procedures to safeguard assets.
• Oversee the preparation of tax returns and other regulatory filings.
• Develop and manage annual budgets and forecasts.
• Monitor actual performance against budget and identify variances.
• Provide financial analysis and recommendations to management.
• Conduct financial modeling and analysis to support business decisions.
• Analyze profitability, cash flow, and other key financial metrics.
• Identify cost-saving opportunities and improve financial efficiency.
• Supervise and mentor junior finance staff.
• Provide guidance and training on accounting and financial matters.
• Foster a collaborative and high-performing team environment
• Manage all aspects of tax compliance, including corporate income tax, VAT, and other applicable taxes.
• Research and interpret tax laws and regulations.
• Identify and implement tax planning strategies to minimize tax liabilities.
• Liaise with tax authorities and external tax advisor

Requirements

• Bachelor’s degree in Accounting, Finance, or related field.
• Professional accounting qualification (e.g., CPA, ACA, ACCA) is required.
• Minimum 5years of experience in accounting and auditing, with at least 2 years in a senior role.
• Demonstrated experience in tax preparation and compliance.
• Strong knowledge of accounting principles and financial reporting standards.
• Experience with budgeting, forecasting, and financial analysis.
• Excellent communication, interpersonal, and leadership skills.
• Proficient in Microsoft Excel and other financial software.

Salary
N400,000 – N600,000 / Month.

Application Closing Date
14th October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: resume@team-ace.net using the Job Title as the subject of the mail.

Our client, a leading Consumer Goods company, is recruiting to fill the position below:

Job Title: Administrative Manager

Locations: Nigeria

Employment Type: Full-time

Job Summary

• As our Administrative Manager you will be responsible for overseeing the administrative functions of the organization, ensuring efficient operations and support for all departments.
• This role requires strong leadership skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Supervise and mentor the administrative staff, fostering a positive and productive work environment. Oversee daily office operations, including facility management, supplies procurement, and vendor relations.
• Plan and coordinate company events, meetings, and travel arrangements as needed.
• Maintain accurate records and documentation, ensuring compliance with company policies and regulations.
• Identify areas for improvement in administrative processes and implement solutions to enhance productivity.

Requirements

• Bachelor’s Degree in Business Administration, Management or a related field.
• Minimum of 2 years’ experience in administrative management or a similar role.
• Excellent organizational and manufacturing, mining steel abilities.
• Strong written and verbal skills,Hausa primary language skills. Experience with budget management and financial reporting is a plus.

Salary
N100,000 – N200,000 monthly.

Application Closing Date
5th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business / Sales Agent

Locations: Onitsha – Anambra, Asaba – Delta and Lagos
Employment Type: Part-time

Job Summary

• As our Business/Sales Agent, your primary responsibility will be to onboard users and drivers.
• You will play a crucial role in expanding our user and driver base by engaging and educating potential customers and ensuring they successfully sign up and begin using the platform.

Responsibilities

• Actively engage potential users and drivers, explain the features and benefits of the platform and assist them with the registration process.
• Maintain records of all sign-ups and follow up with them to ensure they are frequently using the platform
• Provide information and support to users and drivers, guiding them through their first interaction with the app to ensure their successful use.
• Organize events (campus tours, mall tours, outdoor events, etc.) alongside business development and marketing/sales managers to drive user sign-ups and improve brand publicity

Requirements

• B.Sc in a related field from a reputable institution
• 2 years experience in sales, customer service, or a related role.
• Basic tech skills for assisting users and drivers with in-app onboarding.

Salary
N80,000 – N155,000 + Commission.

Application Closing Date
29th November, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Success Specialist

Locations: Onitsha – Anambra, Asaba – Delta and Lagos
Employment Type: Full-time

Job Summary

• As our Customer Success Specialist, you will be critical in supporting and managing the users, drivers, and operators (transport companies and fleet owners) under your account.
• You will ensure that they are maximizing the value of our platform.

Responsibilities

• Act as the primary point of contact for your assigned users and drivers, providing end-to-end support and resolving any queries, complaints, or feedback.
• When necessary, escalate issues to the appropriate department.
• Organize seminars, create community groups, and engage in promotional activities to increase user engagement and satisfaction.
• You will be responsible for building strong, active user communities.
• Work closely with the customer service team to ensure your assigned users are well taken care of.
• Step in when customer service reps are unavailable or overloaded, ensuring no user is left unattended.
• Conduct regular follow-ups via calls, texts, chats, and visits to ensure users are satisfied, resolve their issues, and encourage them to maximize their experience.

Requirements

• Candidates should possess a BSc in a related field from a reputable institution
• Minimum of 3 years of experience in customer service, account management, sales, or business development, preferably in the technology or transportation industries.
• Ability to work flexible hours, attend to user queries promptly and organize events as required.

Salary
N120,000 – N180,000 monthly (plus commission).

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Cashier

Location: Nigeria
Employment Type: Full-time

Job Description

• As our Cashier you will provide excellent customer service, handle transactions accurately, and maintain a clean and organized checkout area, Monitor cash drawer and ensure proper cash handling procedures are followed.

Responsibilities

• Greet customers warmly and provide assistance as needed.
• Process cash, credit, and debit transactions efficiently and accurately.
• Handle returns and exchanges according to company policy.
• Maintain an organized and clean checkout area. Assist with inventory management and restocking as needed.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in a cashier or customer service role is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

Salary
N110,000 – N125,000 / Month.

Application Closing Date
30th October, 2024.

How too Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• Project Manager to oversee and drive projects from inception to completion.
• The ideal candidate will have a strong background in project management methodologies, excellent leadership skills, and the ability to effectively communicate with stakeholders at all levels.
• Ensure project deliverables meet quality standards and align with organizational goals. Identify potential project risks and develop mitigation strategies.

Responsibilities

• Develop detailed project plans outlining scope, objectives, timelines, and resource allocation.
• Lead cross-functional project teams, ensuring effective collaboration and communication.
• Identify and engage with stakeholders to understand project requirements and expectations.
• Monitor project budgets, track expenditures, and ensure financial objectives are met.

Requirements

• Bachelor’s degree in Project Management, Business Administration, or a related field.
• PMP or equivalent certification is preferred. Excellent organizational, time management, and leadership skills.
• Minimum 5 years of experience in Project Management.
• Ability to adapt to changing priorities and handle multiple projects simultaneously. Project Management

Salary
N700,000 – N800,000 Monthly. (Net)

Application Closing Date
24th November, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online