Vacancies at Tek Experts 

Vacancies at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Team Manager

Req ID: 6722
Location: Nigeria
Employment Type: Full Time
Categories: Information Technology

Overview

• We are looking for a Team Manager to build, manage, and develop a team of 15-20 support engineers and ensure the team delivers exceptional customer service.
• As a key business leader, you will be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.

Responsibilities

• The M365 team supports online and cloud applications for M365 customers. As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution.
• Some cases will be transferred to a higher tier of support. Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft.
• However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.

This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management.

Qualifications
In this role:

• 3 – 5 years in technical support, software support, IT operations, and/or infrastructure support are required, with 1 – 2 years of experience managing teams.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• Higher-level education in a technical discipline or a related certification is preferred.
• Experience in supporting cloud-based technologies is preferred.
• Excellent knowledge of technology-based environments and solutions is required.
• Certification in MS Azure, MCSE, CCNP, Linux, or one of the core team technologies is preferred.

This role is a good fit for you if:

• You have experience with technical support, Microsoft Exchange, Outlook, Teams, online/cloud tools, hybrid environments, or mobile operating systems.
• You love technology, understand it and are adept at using it.
• You’re able to adapt quickly as situations change.
• You’re empathetic and advocate for our customers.
• You’re customer-obsessed, take the initiative, and exceed expectations.
• You’re proficient in both written and oral English.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Technical Lead – Consumer

Location: Nigeria
Employment Type: Full-time

Job Description

• The MS Consumer team, also known as the Modern Life, Gaming and Customer Service (MLGCS) team, provides Tier 1 and Tier 2 customer experience service and technical support to Microsoft end users. You’ll learn top-tier Microsoft products including Office, Windows, Skype, and Teams, collaborating with your teammates as part of a cluster to support and learn from each other. Each cluster works together to provide a great customer support experience.

Responsibilities

• Serve as primary point of escalation to own and resolve complex technical cases.
• Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed.
• Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues.
• Oversee the quality of the team’s deliverables and execute quality improvement plans as needed.
• Review team performance, grow the team’s technical capabilities, enhance the quality of support, and boost the team’s productivity.
• Maintain the testing environment and the team’s adoption and usage of tools.
• Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior.

Qualifications

• You have customer service, technical support, or IT experience.
• You’re customer-obsessed, take the initiative, and exceed expectations.
• You’re a proactive, collaborative team-player.
• You’re able to adapt quickly as situations change.
• You’re proficient in both written and oral English.
• 3 – 5 years of experience in technical support, software support, IT operations, or infrastructure services support required.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• Proficiency in both written and spoken English required.
• Experience in cloud-based technology support preferred.
• Higher-level education in a technology discipline and/or relevant technical certifications preferred.
• Advanced knowledge of technology-based environments & solutions required.
• Advanced certification in MS Azure, MCSE, CCNP, Linux, and/or other certification in one of the core technologies preferred.
• Comfort solving complex technical issues and the ability to work independently but know when to ask for help required.
• Customer-obsession, initiative, and a drive exceed expectations required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should :
Click here to apply online

Job Title: IT System Administrator

Location:  Nigeria
Employment Type: Full-time

Responsibilities

• Monitor, maintain, and manage all servers, IPBX and network devices at a site to keep them running properly, coordinating with System Admins at other sites to resolve problems.
• Monitor and Utilize Internet Links and SIP providers.
• Follow Change control management while implementing system changes, upgrades, and updates.
• Responsible for creating and deleting telephone agents and ACD groups.
• Responsible in managing Backup/ Restore file sharing, SharePoint, and database systems
• Ensure all IT Global policies/ standards and procedures are in place and document new standards/procedures which are particularly applied to your site.
• Conduct Daily/ Weekly and Monthly System Health checklist, maintaining safety standards in the working environment that comply with TEK and partner’s HSSE standard.
• Ensure all Security ERs/ patches/ hotfixes for servers, ensuring they are protected by the latest anti-virus software alongside general readiness for viruses or internet attacks.
• Capacity planning for system upgrades.
• Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with TEK’s global DRP. Join the project team for DR Exercise.
• Technical Representative at your site for solving Crisis problems, providing support for other teams, and managing LAB and testing environments.

Qualifications

• MCSA, CCNA, or ITIL certification or higher is advantage but is not required.
• Must have completed the compulsory 1-year NYSC or have an exemption certificate.
• At least 3 years of experience in a similar role including ITIL v3 or ISO20000 experience.
• Should possess 4-6 of the following types of experience:
• General knowledge of server and client systems hardware.
• Virtualization – general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen, etc.)
• Server OS: Windows 2008 (R2), 2012 (R2).
• Client OS: Windows 7, 8, or 10.
• Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, and firewalls.
• Active Directory – concept, topology, general admin tasks.
• PowerShell – administration, scripting.
• O365 / Messaging applications
• Exchange, Lync, Sharepoint (or alternatives from other vendors).
• Mobile Device Management.
• Additional knowledge in cloud technologies, backup software.
• Strong technical skills with IPBX (VoIP), Server technology, and Virtualization.
• Strong in IT Service Management for Incident, Change and Configuration Management.
• Process-oriented team player capable of being self-managed with excellent crisis management and troubleshooting skills.
• Professional fluency in English is essential, both written and spoken.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should :
Click here to apply online