Vacancies at Uncle Stan’s Foods

Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.

We are recruiting to fill the position below:

Job Title: Customer Service Representative Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Representative Manager, you are responsible for providing leadership to Customer Service Representative who perform exceptional customer service to clients through various channels such as phone, and chat.
• You will leverage your previous experience to handle customer inquiries, resolve issues, and ensure customer satisfaction while adhering to company policies and procedures.

Key Responsibilities

• Customer Interaction: Interact with customers professionally and courteously, addressing their inquiries, concerns, and feedback promptly and effectively.
• Problem Resolution: Utilize your knowledge and experience to troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
• Product/Service Knowledge: Demonstrate a comprehensive understanding of the company’s products or services, including features, benefits, pricing, and policies, to assist customers effectively.
• Communication: Communicate clearly and effectively with customers via phone, email, chat, and in-person interactions, ensuring accurate understanding and resolution of their queries.
• Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using appropriate documentation systems or software.
• Cross-functional Collaboration: Collaborate with other departments such as sales, billing, and technical support to address complex customer issues and provide seamless service.
• Process Improvement: Identify opportunities for process improvements based on recurring customer issues or feedback and communicate suggestions to management for consideration.
• Quality Assurance: Adhere to quality standards and service level agreements (SLAs) to ensure consistently high-quality service delivery and customer satisfaction.
• Training and Development: Stay updated on product/service changes, industry trends, and customer service best practices through ongoing training and professional development activities.
• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.

Qualifications and Skills

• Minimum of one year of experience in a customer service role, preferably in a similar industry or environment.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
• Proficiency in using customer relationship management (CRM) software and other relevant tools for managing customer interactions.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Attention to detail and accuracy in documenting customer interactions and resolutions.
• Flexibility to adapt to changing priorities and work schedules, including evenings, weekends, and holidays as needed.
• Commitment to continuous learning and self-improvement to enhance job performance and customer satisfaction.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Title as the subject of the mail.

Job Title: Junior Accountant

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an ambitious Junior Accountant with 2 to 4 years experience to provide support to the financial department by managing daily accounting tasks.
• You will be part of a team of professionals working to maintain order and transparency for the company’s finances.
• Preparing financial statements and reporting are a large part of the junior accountant’s day-to-day work.
• The ideal candidate will be well-versed in accounting principles and able to work comfortably with numbers and attention to detail.
• The goal is to contribute to the overall efficient operation of the department and help the company be fully aware of its financial condition.
• This way it can make the right decisions and accomplish long term success.

Responsibilities

• Post and process journal entries to ensure all business transactions are recorded
• Update accounts receivable and issue invoices
• Update accounts payable and perform reconciliations
• Assist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelines
• Assist with reviewing of expenses, payroll records etc. as assigned
• Update financial data in databases to ensure that information will be accurate and immediately available when needed
• Prepare and submit weekly/monthly reports
• Assist senior accountants in the preparation of monthly/yearly closings
• Assist with other accounting projects

Requirements and skills

• BSc / BA in Accounting, Finance or relevant field.
• Qualifications (ACA, or ICAN ) is a plus but not required
• Proven experience as a junior accountant
• Excellent organizing abilities
• Great attention to detail
• Good with numbers and figures and an analytical acumen
• Good understanding of accounting and financial reporting principles and practices
• Excellent knowledge of MS Office and familiarity with relevant computer software (e.g. SAP).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Title as the subject of the mail.

Job Title: Accountant

Location: Lagos
Employment Type: Full Time

Job Summary

• We are looking for an Accountant to manage all daily financial transactions, from fixed payments and variable expenses to bank deposits and budgets, profit and loss, audit financial documents and procedures, reconciling bank statements.

Responsibilities

• Manage and oversee the restaurant’s financial transactions, including sales, expenses, and cash flow.
• Prepare accurate and timely financial statements, including balance sheets, income statements, and cash flow statements.
• Monitor and analyze financial data to identify trends, discrepancies, and areas for improvement.
• Manage accounts payable and accounts receivable processes, ensuring timely payments and collections.
• Reconcile bank statements and credit card transactions to maintain accurate financial records.
• Coordinate with external auditors and provide necessary documentation during financial audits.
• Maintain an efficient record-keeping system for financial transactions and documents.
• Analyze cost variances and implement cost-saving strategies where applicable.
• Ensure adherence to accounting standards and regulatory requirements specific to the food service industry.
• Collaborate with the management team to analyze financial performance and support decision-making.
• Assist in developing and implementing internal controls to prevent fraud and errors.
• Provide financial insights and recommendations to improve profitability and efficiency.
• Train and guide restaurant staff on proper financial procedures and documentation.
• Perform other financial tasks and projects as assigned by the management.

Requirements

• Minimum academic qualification of BSc in Accounting, Finance, or relevant degree.
• At least 5 years experience as an Accountant
• Excellent knowledge of accounting regulations and procedures
• Hands-on experience with accounting software like FreshBooks and QuickBooks
• Advanced Microsoft Excel skills including Vlookups and pivot tables
• Experience with general ledger functions
• Strong attention to detail and good analytical skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Title as the subject of the mail.

Job Title: Project Officer

Location: Lekki, Lagos
Employment Type: Full Time

Job Description

• The Project Officer will oversee the planning, implementation, and tracking of specific short-term or long-term projects within the organization.
• The role involves working closely with project stakeholders, ensuring that projects are completed on time, within scope, and within budget.
• The Project Officer is responsible for coordinating project activities, managing resources, and supporting the overall delivery of the project objectives.

Key Responsibilities
Project Planning & Coordination:

• Assist in the development of detailed project plans, including timelines, milestones, budgets, and resource allocation.
• Coordinate project activities with internal teams and external partners to ensure smooth execution.
• Track and monitor project progress, identifying risks and challenges and addressing them proactively.

Project Implementation:

• Execute project tasks according to the project plan and ensure alignment with overall project objectives.
• Ensure effective and efficient project delivery by adhering to set timelines, quality standards, and cost constraints.
• Oversee and ensure proper documentation of all project-related activities.

Stakeholder Management:

• Act as a point of contact between the project team, stakeholders, and other departments within the organization.
• Organize and attend project meetings, providing updates and ensuring clear communication between all parties involved.

Monitoring and Reporting:

• Monitor project deliverables to ensure they meet the required quality standards.
• Prepare regular reports, including status updates, performance metrics, and other relevant documentation for stakeholders and management.
• Conduct project evaluations and suggest improvements for future projects.

Budget and Resource Management:

• Monitor project budgets, ensuring that expenditures remain within the allocated limits.
• Coordinate the efficient use of project resources, including personnel, equipment, and materials.

Risk Management:

• Identify potential risks to project completion and develop strategies to mitigate them.
• Escalate unresolved issues to the Project Manager or relevant stakeholders as needed.

Qualifications and Skills

• Education: Bachelor’s Degree in Project Management, Business Administration, Social Sciences, or a related field.
• Experience: At least 2-3 years of experience in project management, program coordination, or a related role.

Skills:

• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., MS Project, Trello, Asana).
• Ability to work independently and collaboratively in a team environment.
• Problem-solving and critical-thinking abilities.
• Experience with budgeting, financial reporting, and resource management.

Key Competencies:

• Strong attention to detail.
• Ability to handle multiple tasks and deadlines.
• Flexibility and adaptability in a dynamic work environment.
• Leadership potential and the ability to motivate a team.
• Familiarity with project management methodologies (e.g., Agile, Waterfall) is an advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hrunclestansfoods@gmail.com using the Job Title as the subject of the mail.