Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.
We are recruiting to fill the position below:
Job Title: Travel Centre Agent
Location: Nigeria
Industry: Airline – Aviation
Responsibilities
- Respond to all telephone inquiries regarding booking of travel reservations
- Attends to walk-in customers
- Identify products and sales opportunities that fit customers’ travel needs
- Make alternative booking arrangements if changes arise before or during the trip
- Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services
- Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
- Preparing customized itineraries to suit the client’s preferences and budget
- Create and update electronic records of clients
- Make and confirm bookings online
- Provide up-to-date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
- Modify existing bookings to suit changes in clients’ circumstances
- Research destinations and keep self-up to date with travel industry news
- Escalate reoccurring issues and proposing solutions to solve these solutions
Qualifications
- Bachelor’s Degree in any field.
- years of relevant experience in Customer services.
- Excellent communication and interpersonal skills.
- Product Knowledge skill
- Passion for the airline industry and a desire to contribute to its growth.
- Highly motivated, detail-oriented, and adaptable
Salary
Competitive.
Application Closing Date
Not Specified.
How To Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Learning & Development Specialist
Location: Nigeria
Employment Type: Full-time
Job Description
- Developing and implementing strategic plans for learning and development, including identifying training needs and developing training programs
- Developing and implementing strategic plans for learning and development, including identifying training needs and developing training programs to address them
- Collaborating with leadership team to develop training programs in areas such as leadership development and conflict resolution
- Providing guidance and counseling to employees on personal development issues related to career planning and goal-setting
- Managing employee performance through coaching, counseling, training, and discipline when necessary
- Creating organizational culture through communication strategies that align with company values
- Developing training materials and providing training services to employees to ensure they are meeting their job requirements
- Developing and implementing a succession plan for key positions in the organization, including identifying future leaders and creating development plans for them
- Reviewing new technologies for training applications and recommending effective uses to leadership
- Design and deliver e-learning courses, workshops and other training
- Assess the success of development plans and help employees make the most of learning opportunities
- Conducting employee induction and entire onboarding process
- Perform other assigned task(s).
Requirements
- Bachelor’s Degree in Human Resources, Education, Organizational Psychology, or a related field. Master’s Degree is a plus.
- Years of experience in learning and development, with a proven track record of designing and delivering effective training programs.
- Strong understanding of adult learning principles, instructional design, and training evaluation.
- Excellent communication and interpersonal skills.
- Proficiency in learning management systems (LMS) and e-learning platforms.
- Ability to work collaboratively and influence stakeholders at all levels.
- Strong project management skills.
- Certification in learning and development, such as CPLP (Certified Professional in Learning and Performance), is a plus.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Head of Growth – Airline
Location: Nigeria
Employment Type: Full-time
Key Responsibilities
- Growth Strategy: Develop and implement a comprehensive growth strategy for the airline division, aligning with overall company objectives.
- Market Analysis: Continuously monitor market trends, competitive landscapes, and customer preferences to identify growth opportunities and threats.
- Partnerships: Identify, negotiate, and manage strategic partnerships with airlines, travel agencies, and other industry stakeholders to expand Kalabashs network and reach.
- Customer Acquisition: Lead initiatives to attract and onboard new customers, leveraging digital marketing, advertising campaigns, and customer loyalty programs.
- Revenue Optimization: Work closely with pricing and revenue management teams to optimize ticket pricing and maximize revenue potential.
- Product Development: Collaborate with product teams to enhance airline services, amenities, and customer experiences.
- Data Analysis: Utilize data analytics to gain insights into customer behavior, market dynamics, and performance metrics to inform growth strategies.
- Team Leadership: Build and lead a high-performing growth team, setting clear goals and fostering a culture of innovation and collaboration.
- Budget Management: Develop and manage the growth budget, ensuring efficient allocation of resources.
Qualifications
- Bachelor’s Degree in Business, Marketing, or a related field; MBA preferred.
- 4 – 5 years relevant work experience in airline industry management or business development roles.
- Proven track record of driving growth and revenue in the airline sector.
- Strong understanding of aviation regulations, market dynamics, and industry trends.
- Excellent analytical and strategic thinking skills.
- Exceptional negotiation and relationship-building abilities.
- Proficiency in data analytics tools and digital marketing platforms.
- Strong leadership and team management skills.
Application Closing Date
Not Specified.
How To Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Junior Human Resources Business Partner (HRBP)
Location: Nigeria
Employment Type: Full-time
About the job
Recruitment and Onboarding:
- Assist in the recruitment process, including job posting, candidate screening, and scheduling interviews.
- Coordinate new hire onboarding activities, ensuring a smooth and positive experience for new employees.
Employee Relations:
- Provide support in addressing employee questions, concerns, and inquiries related to HR policies and procedures.
- Assist in managing employee relations matters, investigations, and conflict resolution.
Benefits Administration:
- Assist in benefits enrollment and changes, including health insurance, retirement plans, and other employee benefits.
- Maintain accurate benefits records and assist employees with benefit-related questions.
HR Compliance:
- Assist in ensuring HR practices and policies are compliant with federal, state, and local employment laws and regulations.
- Assist with EEOC reporting and other compliance-related tasks.
Documentation and Recordkeeping:
- Maintain HR files, records, and documentation in an organized and confidential manner.
- Assist in generating HR reports and analytics as needed.
Training and Development:
- Support employee training and development initiatives by coordinating training sessions and tracking employee participation.
- Assist in identifying training needs and recommending appropriate programs.
Policy and Procedure Administration:
- Assist in the development, implementation, and communication of HR policies and procedures.
- Update and distribute the employee handbook as needed.
Qualifications
- Bachelor’s Degree in Human Resources, Business Administration, or a related field.
- 1 – 2 years of HR experience, preferably in a generalist or coordinator role.
- Basic understanding of HR practices, employment laws, and regulations.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Highly organized and detail-oriented.
- Ability to maintain confidentiality and handle sensitive information.
Application Closing Date
Not Specified.
How To Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Compliance Manager
Location: Nigeria
Industry: Travel and Tourism
Job Profile
- To ensure that the Fintech company adheres to all relevant laws, regulations, and industry standards.
- The candidate must have a deep understanding of both financial regulations and digital financial services.
Responsibilities
- Ensure compliance with all applicable local, national, and international financial regulation
- Develop and maintain compliance policies, procedures, and guidelines tailored to the company’s digital operations.
- Identify and assess potential compliance risks related to digital financial services, products, or operations.
- Continuously monitor operations to detect and prevent potential compliance violations.
- Conduct regular compliance testing and internal audits to assess the effectiveness of the compliance program
- Ensure compliance with data protection and cybersecurity regulations
- Implement and oversee customer due diligence processes, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, for digital financial services
- Ensure that third-party service providers and vendors also adhere to compliance standards
- Develop and maintain an incident response plan to address compliance breaches or data security incidents
- Promote ethical behavior within the organization and establish mechanisms for employees to report compliance concerns or violations confidentially
- Stay informed about changes in regulations and industry best practices, and communicate their potential impact to senior management and relevant departments
- Continuously assess and enhance the compliance program to adapt to changing regulations and emerging risks in the digital financial industry
Requirements
- Good knowledge of MS suite
- Good understanding of regulatory standards
- Good understanding of relevant laws and statutes
- Good understanding of the company’s standard operating procedures
- Good analytical skills
- Basic knowledge of accounting
- Good Interpersonal skills
- Good knowledge of ISO standards
- Relevant certifications e.g. CRCM & CAMS would be an added advantage.
Salary
Competitive.
Application Closing Date
Not Specified.
How To Apply
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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