Wema Bank Plc is a Nigerian bank. Wema Bank Plc, widely regarded as Nigeria’s longest-surviving and most resilient indigenous bank, has tirelessly provided a comprehensive range of value-added banking and financial advice services to the Nigerian people throughout the years.
1). Head, Retail Partnerships
Location: Lagos
Job Type: Full-time
Job Summary
- The Head, Retail Partnerships will drive retail business development and execution of the Bank’s retail marketing plans to achieve desirable profitability.
- He/She will meet retail and SME financial targets, ensure the achievement of overall cluster targets while ensuring strong customer-focused service culture within the retail division.
Responsibilities
- Drive the Bank’s Retail sales strategy; ensure all business activities/processes are driven towards the achievement of the Region’s objective in line with the overall strategy of the bank.
- Oversee risk asset transactions in the region to ensure growth, quality value propositions and within the Bank’s risk appetite.
- Ensure in-depth understanding of all customers’ portfolio, using customer value chain analysis to effectively meet the needs of the customers.
- Facilitate new business through market scanning, joint marketing calls and intelligence gathering
- Provide and drive strong collaboration within the regional retail teams to achieve set targets
- Drive budgets; monitor and report budget performance of Regional retail businesses
- Ensure customers’ demands are met through effective products/service offerings.
- Review strategies to ensure excellent, efficient and comprehensive customer service delivery is provided constantly.
- Understand retail customer base and identify opportunities to build and grow profitable relationship.
- Identify opportunities to migrate retail customers to more appropriate, cost effective channels.
- Drive the use of appropriate processes and procedures by all members of staff who are constantly in contact with the retail customers e.g. Retail CTL, Retail RMO, TOFT, TTL, Tellers and the Branch guards.
Requirements
- Minimum of First Degree in any discipline.
- Additional qualification will be an added advantage
- Minimum of 12 years’ experience in sales & marketing in any financial Institution, preferrably Banking or Fintech.
Application Closing Date
26th October, 2023.
2). Head, Credit Cards Business
Location: Lagos
Job Type: Full-time
Job Summary
- The Head, Credit Card business position is primarily a marketing, sales and customer support role.
- The role typically promotes the sales of the credit card, as well as providing necessary customer support, including providing information, advocating for client needs, and resolving complaints from card usage experience.
Responsibilities
- Build & establish companies Credit Cards Business.
- Responsible for developing a marketing strategy, product value propositions, pricing & positioning for the range of Credit Card products.
- Work with Advertising and PR agencies to ensure visibility and positioning of the Brand & products.
- Responsible for product design, packaging, communication, promotions, and customer insights.
- Responsible for activation, usage & retention programs.
- Develop & implement programs for increasing card spending & improving the % of revolvers.
- Interface with card schemes to ensure compliance, remain conversant with emerging trends and to leverage relationships to the company’s advantage.
- Spearhead Co-brand & affinity programs to enhance market share.
- Monitor operational excellence and propose reengineering.
- Focus on customer orientation, service standard and service quality.
- Explore market to increase business profitability.
- Planning, directing and managing of Sales Team.
- Ensure Compliance issues of regulatory authorities.
Requirements
- Bachelor’s Degree in a Business or Scientific discipline is often preferred
- Background knowledge and experience in sales, business, or marketing preferably within Banking.
- Prior exposure to Credit Cards marketing & product development.
- Good knowledge of technical and non-technical brand and product information and can effectively articulate value to consumers.
Application Closing Date
26th October, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Business Development Manager
Location: Oyo
Job Type: Full-time
Job Summary
- To create and fully take all sales opportunities, drawing in prospective commercial, corporate, and retail customers to achieve financial targets through sales and cross-sales within assigned product programs, service management system and overall cluster targets and to constantly meet and or exceed the cluster target on monthly basis.
Responsibilities
Sales Management:
- Develops and implements marketing strategy to ensure branch targets are met. This includes coaching staff on product knowledge, cross-selling and keeping up to date with changes and developments in the market/business area to drive optimal achievement of these opportunities.
- Co-ordinates cross-selling opportunities with other business departments like corporate solutions, corporate banking, PMS, EFT, virtual banking, and other E-business products for possible businesses/ opportunities.
- Conducts meetings with the marketing team and carry out reviews on the previous performance and plan for the month ahead.
- Plan and oversees new marketing initiatives including branch expansion in new markets as well as continued expansion among existing customers.
- Driving peak performance and commercial marketing success for all relationship officers across the branches.
Risk management:
- Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
- Responsible for the sale’s operational efficiency of the branch and productivity of its staff.
- Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
- Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
- Accountable for operating responsibly within the parameters of approved delegations.
Financial management:
- Contribute to the net profitability of the region/zone; ensure effective management of revenue collection and expenditure control.
- Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
- Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
- Drive the growth of deposits, loans and overdrafts to increase profitability of the Branch.
People management:
- Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
- Responsible for the development and retention of relevant skills in order to meet business needs.
- Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
- Ensure skills assessments and competency-based training takes place as and when required.
- Create an environment in which learning, and development are emphasized and valued.
- Take personal responsibility for coaching and mentoring others.
- Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
- Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
Qualification and Skills
Below are the qualifications required to work as a Business Development Manager:
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 12 – 15 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills
- Good communication skills
- A commitment to excellent customer service
- Strategic thinker and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Commercial, Relationship Management Officer
Location: Ogun
Job Type: Full-time
Job Summary
- The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
- To observe the competition to see what strategies are being used in order to stay ahead of the competition.
Responsibilities
Sales management:
- Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
- Strong communication and interpersonal skills and the ability to build and maintain relationships
- To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
- To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
- Manages and maintains current commercial business relationships and seek new accounts through sales.
- Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
- Effectively convert service recovery to business opportunities and sustain client loyalty.
- Giving sales presentations to a range of prospective customers and engage in frequent storm.
- Visiting clients and potential customers to evaluate needs or promote products and services.
- Coordinating sales efforts with marketing programs
Risk management:
- Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
- Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
- Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
- Ensure all documentation is valid and complete in assigned portfolio.
Customer service:
- Deliver and always maintain customer service standards, for improved service delivery.
- Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
- Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
- Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
- Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
- Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
- Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
- Advice customers on financial services
- Handles customer complaints and solve problems
- Engaging customers on banking products and services
- Approach and sign on new customers
Qualification and Skills
Below are the qualifications required to work as a Commercial, RM:
- Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
- Specialized knowledge: Minimum of 5 – 8 years cognate experience
- Professional Certification: CIBN
- Experience: Sales and Marketing
- Digitally Savvy
- Superb interpersonal skills.
- Good communication skills
- A commitment to excellent customer service
- Strategic thinking and ability to analyze and solve problems quickly.
- Ability to work well with others and lead a team.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Product Manager – Savings Account
Location: Lagos
Job Type: Full-time
Job Summary
- To own and deliver the Liability and Revenue projections on all savings accounts through collaborations, effective communications and stakeholder engagement.
Responsibilities
- Provide sales teams with the necessary technical expertise to enable them sell the banks’ savings products e.g printed & electronic materials-fliers, presentations, proposals
- Accountable for the comprehensive, end-to-end management of the savings product portfolio including product development, product marketing (in conjunction with MCIR), business development, product analysis, pricing, and profitability analysis, etc.
- Develops product sales and marketing strategy (in conjunction with MCIR) to ensure achievement of product sales and volume budget across all Clusters/Zones.
- Implement Bank-wide go-to-market strategy for new savings products initiatives, working with all relevant departments / stakeholders to drive execution.
- Prepares product marketing strategy, consumer segmentation, product positioning, objectives, and lifecycle recommendations to achieve overall business goals.
- Monitors sales impact & profitability of marketing expenditures – both on BAU and special campaigns.
- Conducts regular product & market research to determine product sales / market penetration potential across Clusters/Zones; develops and disseminates sales & marketing strategies to leverage opportunities & improve performance.
- Regularly reviews market & consumer trends to uncover new product opportunities across Clusters/Zones, disseminates identified insights in a timely manner for execution.
- Identifies new market opportunities, directing RCHs & other marketing teams, appropriately to ensure these are fully leveraged to grow sales and volume.
- Acts as primary product liaison with Clusters/Zones ensuring:
- timely & regular communication on product performance
- timely & regular communication on product / market changes
- relevant product, market insights & identified Area opportunities are presented.
- successful execution and monitoring of product marketing campaigns
- Conducts Branch/Cluster webinars, meetings, visits, and joint customer calls to obtain market feedback and understand the peculiarities of local operating environment.
- Routinely attends Zonal Directorate planning / business review meetings-MPR.
- Analyses escalated area sales challenges, proffers alternative solutions, implement recommendations that ensure achievement of product performance targets.
Requirements
Education:
- BSc / HND in a relevant field
Skills / Competence:
- Product- knowledge and training
- People management skills
- Business development skills
- Brand management skills
- Facilitation skills
- Communication skills,
- Selling skills
- Negotiating skills
- Interpersonal skills
- Data-driven decision making.
Supervisory Skills:
- Interpersonal skills
- Decision-making skills.
- Visionary
Generic Skills:
- Organizational skills
- IT
- Analytical skills
- Computer appreciation / data entry (word-processing/spreadsheet/graphics
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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