Recruitment for Customer Solution Provider at Inguest Global Partners Limited | Lagos | Apply Before 16th October, 2026.
Inguest Global Partners Limited – Our client is recruiting to fill the position below:
Job Title: Customer Solution Provider
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- Our client is seeking a friendly, articulate, and customer-focused Customer Solution Provider. The ideal candidate will handle customer inquiries, resolve complaints, onboard new users, and ensure customers enjoy a smooth experience. This role is crucial in building trust with customers across different regions and cultures.
Key Responsibilities
Customer Engagement & Support:
- Respond promptly to customer inquiries via phone, and all other communication channels.
- Communicate effectively to serve customers from diverse backgrounds.
- Educate customers about client’s financial products, services, and procedures. Onboarding & Retention
- Assist with registration and onboarding of new customers, ensuring all details are captured correctly.
- Follow up with users to ensure smooth experience and encourage long-term engagement.
- Build trust and rapport with new and existing users, especially from Hausa-speaking communities.
Issue Resolution:
- Handle customer complaints professionally and provide timely solutions or escalate when needed.
- Track and report recurring issues or feedback to improve service delivery. Documentation & Reporting
- Maintain accurate records of customer interactions using internal systems. Prepare daily/weekly reports on customer issues, trends, and resolutions.
Team Collaboration:
- Work closely with other customer-experienced staff to ensure consistency in service delivery.
- Provide cultural/language support for marketing, outreach, and feedback campaigns.
Requirements
- Candidates should possess an HND, or B.Sc. in any discipline.
- Not above 35 years old
- Must have completed NYSC or have an exemption certificate.
- 2–3 years of prior experience in customer service or client-facing roles is preferred.
- Strong interpersonal, communication, and conflict-resolution skills.
- Patient, empathetic, and passionate about customer satisfaction.
- Comfortable using spreadsheets and basic digital tools.
Key Attributes:
- Friendly and warm personality
- Culturally sensitive and respectful
- Excellent listener and communicator
- Reliable, accountable, and detail-oriented
Remuneration
- Salary: N150,000 – N200,000 Monthly (negotiable based on prior experience) Competitive salary
- HMO, Pension, 13th Month, Annual Leave Allowance
- Opportunity to serve and grow with a fast-expanding financial brand
- Training and development opportunities
Application Closing Date
16th October, 2026.
How to Apply: Interested and qualified candidates should forward their CV to: jobs@igpl.com.ng using the Position as the subject of the email.
Recruitment for Customer Solution Provider at Inguest Global Partners Limited | Lagos | Apply Before 16th October, 2026.
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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