1). Analyst – Revenue Assurance Interconnect, Finance

Location: Nigeria

Mission

  • Our mission is to proactively identify and mitigate risks to revenue by implementing robust controls during product design, ensuring accurate accounting and reporting, and continuously monitoring for potential revenue loss due to changes in product behavior.

Description

  • Review Product Concept Document (PCD) to identify vulnerabilities that may lead to revenue leakage.
  • Ensure that all necessary parameters and procedures for accurate revenue accounting and reporting are integrated into the product design.
  • Actively participate in cross-functional product and technical review sessions.
  • Engage in pre and post-launch testing to verify rating configuration compliance.
  • Periodically audit approved rate documents against system rate setup for compliance.
  • Conduct regular product tests to maintain rating and billing integrity.
  • Perform periodic re-rating of Customer Data Records (CDRs) to ensure accurate customer billing.
  • Review subscriber provisioning details on the network to ensure completeness and integrity against charging and billing.
  • Quantify, report, and document root cause analysis for any inconsistencies found, and propose solutions.
  • Evaluate revenue risk associated with proposed changes to products and systems.
  • Design, develop, and implement robust controls within the Business Assurance system for automated risk monitoring and fault detection.
  • Undertake other revenue assurance functions as assigned by Manager and Senior Management.
  • Develop and enhance analytical skills and proficiency in using analytic tools for increased efficiency.

Education

  • First-degree in Accounting, Finance, Computer Science, Software Development, Engineering, or a related numerate discipline.
  • Certification in Data Analytics, SQL, ORACLE, JAVA, or other query languages is desirable.
  • Certified Information System Auditor (CISA) and/or Associate Chartered Accountant (ACA) certification is an added advantage.

Experience

  • 3 – 7 years of experience in data analysis, business intelligence, or telco product design, including some or all of the following:
    • Telco product design and/or implementation.
    • Object-oriented development experience in JAVA and/or Python.
    • Database management, data ETL, data warehousing, Business Intelligence, and system integration.
    • Scripting in Unix, Perl, DOS.
    • SQL programming, including the development of Procedures, Functions, and Packages.
    • OSS/BSS implementation and operational support.
    • Experience with financial and/or operational auditing methodologies and tools.
    • Business process modeling and re-engineering.
    • Telecommunication industry experience or experience in related industries.

 

 

 

 

2). Manager – Customer Analytics, Marketing

Location: Nigeria

Mission

Our mission is to lead a team of analysts, employing advanced analytics techniques to deliver actionable insights that enhance customer lifetime value and drive business growth. Additionally, we aim to establish a comprehensive knowledge solution for MTNN in the Nigerian telecoms sector through robust competitor analysis and monitoring.

Description

  • Utilize statistical tools and techniques to analyze extensive datasets related to customer behavior, preferences, and interactions.
  • Identify patterns and discrepancies using big data analytics to uncover trends in customer dynamics.
  • Ensure that all collected, stored, shared, and reported information and data adhere to MTNN Guidelines.
  • Develop and maintain current information on MTNN subscriber profiles.
  • Deliver on key business metrics, including subscriber profiles, revenue, Average Revenue Per User (ARPU), churn rates, product performance, competitive landscape, and relevant metrics.
  • Create and maintain dashboards and reports that offer real-time insights into customer behavior and trends.
  • Ensure that data visualizations are accessible and easily understood by non-technical stakeholders.
  • Manage and report on market share while providing informed guidance on emerging market trends.
  • Conduct evaluations and generate reports on promotions, products, and other activities within MTNN marketing to give MTN a competitive edge in the telecoms market.
  • Disseminate detailed, accurate, timely, and easily accessible information to all MTNN subscribers.
  • Collect and analyze a range of subscriber information and data pertinent to business operations, markets, and customers.
  • Collaborate with IT and other departments to ensure that marketing and MTNN requirements align with the Enterprise Data Warehouse (EDW).
  • Coach and train the team to ensure comprehension of departmental objectives, goals, targets, and ongoing evaluation of training needs.
  • Review individual team member performance and complete appraisals in accordance with employee performance appraisal procedures and schedules.
  • Identify the training needs of team members and develop a program to address knowledge gaps and enrich the department’s knowledge repository.

Education

  • A bachelor’s degree in Data Science, Economics, Statistics, Business Analytics, or a related discipline.
  • A master’s degree (MBA or M.Sc.) in any of the aforementioned disciplines is an added advantage.
  • Fluent in English.

Experience

  • 6–13 years of experience, including:
    • Minimum of 3 years in a specialized area with supervisory or managerial experience.
    • Experience in a medium- to large-sized organization.
    • Proficiency in data analysis tools and programming languages (e.g., Python, R, SQL).
    • Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus.
    • Excellent communication and presentation skills, capable of conveying complex insights to non-technical stakeholders.
    • Knowledge of telecommunications industry trends and customer dynamics is a strong advantage.

 

 

 

 

 

3). Manager – Customer Acquisition and Compliance

Location: Nigeria

Mission:

  • Our mission is to drive growth in MTNN’s customer base while aligning with our strategic business objectives. We are committed to effectively managing and overseeing customer SIM Card Registration across all regions, ensuring the smooth operation of cross-functional units.

Description:

  • Support the development and implementation of the national sales strategy within regional channels. Ensure that regional targets and service levels are met.
  • Analyze market and channel needs, plan and oversee the procurement and distribution of SIM cards in accordance with approved business forecasts.
  • Monitor and administer the procurement process of approved number ranges, review acquisition and deployment plans, and ensure the availability of numbers nationwide.
  • Review business forecasts, monitor SIM card procurement, and manage SIM card stock in channels across the regions. Administer the distribution of SIM cards in line with approved plans.
  • Manage the repair and swap process for SIM Registration kits, ensuring subscriber details are accurate and secure.
  • Develop compelling business cases for investments in relevant verticals, identifying return on investment and associated risks.
  • Analyze target trends in trade channels within regions, prepare periodic reports on sales and distribution, SIM card stock, and related trade channel activities.
  • Conduct competitive research to understand competitors’ strategies for acquisition and registration within the region.
  • Identify new markets and business opportunities within the region, acting as a liaison between MTNN and newly identified customers.
  • Ensure effective management of customer acquisition and SIM card registration within the regions.
  • Collaborate with the Network Group to monitor number provisioning, SIM registration processes, and SIM card box deployment across the regions. Ensure registration targets and payments are met.
  • Interface with the Sales Operations Unit to ensure prompt service delivery to customers within the regions.
  • Propose effective route-to-market options to implement customer retention strategies.
  • Manage SIM registration devices and ensure their optimal performance.
  • Coach and train the team to align with departmental objectives and goals. Regularly review their training needs.
  • Evaluate the performance of individual team members and conduct appraisals in accordance with the employee performance appraisal procedures and schedules.

Education:

  • A first degree in any related discipline.
  • A Master’s degree in Sales or Marketing is considered an added advantage.
  • Proficiency in English is required.

Experience:

  • A minimum of 6 to 13 years of work experience, including at least 3 years in a specialized area with supervisory or management responsibilities.
  • Relevant experience in customer acquisition and compliance with NCC requirements.
  • Previous experience working in a medium to large organization.
  • Project management experience is valuable.

Deadline: Oct 4, 2023

How to Apply: Use the links below to apply: