Recruitment at erpSOFTapp

Recruitment at erpSOFTapp

erpSOFTapp is a business consultancy company that believes in the disruptive power of using Odoo Enterprise Resource Planning. We are passionate about improving your business operations and your productivity. Our main focus is ensuring our clients can maximise their investment on a scalable platform like Odoo ERP.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• Monitoring and tracking KPI’s for operational excellence across all departmental reports
• Reviewing workloads and manpower to ensure targets are met.
• Supporting the CEO or executive team’s vision and process ideals.
• Ensuring staff working on processes are happy and operating efficiently.
• Supporting all functions of the business to work together.
• Managing and delivering on major company initiatives
• Bring alive the CEO’s vision

Specific Duties & Responsibilities

• Operational Excellence: Streamline and optimize internal processes to improve efficiency and productivity. Develop and maintain operational policies and procedures to ensure consistency and quality in service delivery. Implement process enhancements and automation to drive operational efficiency and reduce manual effort. Provide leadership, guidance, and mentorship to the wider operations team (5 direct reports).
• Foster a collaborative and positive work environment, promoting teamwork and open communication. Collaborate with the team to define and implement the long-term initiatives required to support the business’ future plans
• Information Security and Compliance: Develop and enforce information security policies, procedures, and standards to safeguard sensitive data and client information. Collaborate with external IT security teams to ensure the implementation of robust security measures, including access controls, encryption, and regular security audits.
• Stay updated on industry best practices and regulations related to information security and ensure the organisation’s compliance. Collaborate with consulting teams to understand the viability of new tools and technologies, whilst maintaining compliance with InfoSec.
• Take ownership of the technology infrastructure, including core central cloud-based systems, and ensure their optimal performance. Collaborate with the wider business to implement and maintain scalable and secure technology solutions.
• Evaluate emerging technologies and assess their potential impact on operations. Act as a liaison between operations and client teams to address client-specific needs, ensuring solutions meet or exceed expectations.
• Resource Management: Oversee the efficient allocation and management of our people to meet project requirements and deadlines. Monitor resource utilization and implement strategies to optimize resource allocation, ensuring maximum productivity and cost-effectiveness. Collaborate with the relevant teams to optimize workforce planning and support future client demand.
• Client Relationship Management: Collaborate with client-facing teams to understand client needs and expectations. Contribute to the timely and accurate delivery of services, meeting or exceeding client expectations. Address client concerns promptly and effectively, striving for high client satisfaction.
• Facilities Management: Oversee facilities and office space management, ensuring a safe and conducive working environment for employees. Manage relationships with facilities vendors and service providers, negotiating contracts and agreements to maintain high standards. Identify potential risks in operations, information security, resourcing and facilities management.
• Develop and implement strategies to mitigate risks, maintaining a robust risk management framework across all operational aspects. Work closely with the finance department to manage operational spend and financial forecasts. Identify cost-saving opportunities and implement strategies to optimise operational expenditures.

Experience

• Minimum of 7 years experience
• Age: 36 – 40 years old (Not more than 40 years old)
• Proven experience in operations management within a management consultancy or similar professional services firm.
• Strong leadership and team management skills, with a track record of building and motivating high-performing team
• Ability to thrive in a fast-paced, dynamic, and uncertain environment, managing multiple priorities effectively.
• Excellent critical thinking skills with a passion for problem-solving
• Exceptional communication and interpersonal skills
• Experience in implementing process improvements and driving operational excellence.
• Knowledge of industry best practices and trends in operations management.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Experience Manager

Location: Nigeria
Employment Type: Full-time

Key Accountabilities / Duties

• To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.
• Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.
• Ensure key stakeholders understand, support and buy into the vision.
• You will advise/recommend action to the Executive Team to enhance our service and our customer offer
• You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.
• You will ensure continuous improvement is sought and any changes are driven using customer feedback.
• Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times.
• Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases
• You will be directly responsible for the outputs and performance of a 3 departments

Requirements

• Graduate with proven track record 3 + years experience successfully managing business analyst teams and working in project delivery for clients.
• Candidates must possess at least a Bachelor’s/College Degree in Engineering or Social sciences.
• Proficiency in English
• Strong verbal and written communication skills
• Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.
• Operational understanding of internal departments to facilitate customer service objectives
• Customer Service Experience is required

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst

Location: Nigeria
Employment Type: Full-time
Hybrid Work Mode (split of 60/40): 3 days on-site and 2 days work from home

Responsibilities

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
• Stay current with customer needs and strategies, utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, and updates) to communicate updates and findings, and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
• Lead or participate in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules when necessary, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, following proper escalation paths, and managing customer and supplier relationships
• Provide leadership to team members and peers by collaborating with others, identifying and initiating projects, managing resources, driving the resolution of issues, holding self and team accountable for results, and articulating ideas and viewpoints to senior management, peers, and others
• Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level, focusing on quality improvement and data management, ensuring data is reliable and valid, developing process improvements or re-engineering and recommending elimination, integrating new systems and processes with existing ones, and partnering with internal and external customers to ensure systems provided meet the long-term business strategies
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities
• Provide project level analysis, producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Collaborate closely with developers to implement requirements and provide necessary guidance to testers during QA process
• Identify improvement opportunities (proactive and reactive)
• Elicit and clearly document business and systems requirements
• Assess business process and system inefficiencies
• Identify ways to increase adoption and customer satisfaction
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations
• Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality, and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate
• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries, and updates
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts
• Meet with project team regularly to review project deliverables and deadlines
• Develop and execute test plans
• Support system conversions, upgrades, and enhancements

Qualifications

• Graduate discipline with a preference for social sciences
• At least 2 years of BA experience
• Age 24-28 years old (29 Years and above will not be shortlisted for the role)

Attributes:

• Are you a logical thinker willing to explore various industries markets, and sectors with emerging economies? Do you enjoy interacting with people?
• We are seeking a Business Analyst to join our team.

See under listed Attributes:

• Must be well-spoken and have good and proper command of English
• Must be smart and keen to take on new challenges and learn new things
• Computer literacy is a must
• Must be able to work with minimum supervision once tasks are clearly defined
• Should be able to work with little or no supervision.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Accountant

Location: Nigeria
Employment Type: Full-time

Job Summary

• The project accountant will be responsible for undertaking the implementation of accounts onto an accounting system.
• Ability to record the trading activity of a company and implement onto a system with being able to create a true trading position by reviewing Trial Balance, Balance Sheet, P and L, General Ledger, Aged debtors reports, etc and verify the full chart of accounts.
• A knowledge of IFRS is required.
• Ability to work with and lead a team of accountants

Specific Duties & Responsibilities
Operational:

• Reconciling various company’s accounts within an implementation project.
• Reviewing and implementing ledgers on assets, liabilities, income, expenses and equity to provide relevant information to Management.
• Ability to monitor and review creditors and debtors ledgers

Key Performance Indicators:

• Quality, adequacy and accuracy of documentation.
• Accuracy of reconciliation documentation.
• Timeliness and accuracy of management reports
• Strong experience of using spreadsheets
• Can manage multiple tasks concurrently
• Ability to work under pressure and meet deadlines

Qualifications & Experience

• Key knowledge of basic accounting principles and double entry is a must
• 2 – 3 years work experience, you must have played a key role in the daily operations of the accounts department.
• ACCA/ACA accountancy qualification is an added advantage

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Sales Representative

Location: Nigeria
Employment Type: Full-time

 Job Description

• We are searching for a driven technical sales representative to join our dynamic team.
• The technical sales representative should have a clear understanding of the components of the products and the ability to demonstrate a sound knowledge of the products applications and value derivable by the client.
• Your responsibilities will include managing and understanding the whole sales engagement cycle and process from lead generation to management of sane lead to opportunity.
• To be a successful technical sales representative, you should be able to develop an excellent rapport with your existing customers and generate and manage leads to confirmed opportunities.
• A top-notch technical sales representative should be knowledgeable about competing products and should have the ability to break down technical terminology to nontechnical clients.

Responsibilities

• Establishing the technical needs of the customer and demonstrating the solutions ability to address the same.
• Explaining complex technical information to customers in a way that is easily understandable.
• Following up with customers and resolving any issues that may arise.
• Understanding and adhering to sales process activity timelines.
• Updating knowledge base for solution related documentation.
• Ensuring that sales targets are consistently met.
• Reporting to management about sales made.
• Updating records of customer communications and contact information.

Requirements

• A bachelor’s Degree in Sales, Business, or a related field.
• A maximum of 2 years of sales or marketing experience. (Not more than 2 years experience)
• Technical knowledge and a comprehensive understanding of how the company products work.
• Strong interpersonal and communication skills.
• The ability to identify and follow up on leads.
• Exceptional skills in selling products and closing deals.
• Knowledge of sales promotion techniques.
• Excellent presentation skills and a professional appearance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Analyst Intern

Location: Nigeria
Employment Type: Internship

Job Description

• Review, understand, and analyze the effectiveness and efficiency of existing IT systems and recommend new strategies for improving, or further leveraging, those systems in the future
• Define scope/parameters of IT systems for outcome criteria and measure-taking actions
• Prepare and deliver reports, recommendations, or alternatives that address or improve the existing and potential systems opportunities areas across the IT organization
• Coordinate and perform tests including end-user reviews for modified and new systems
• Provide end-user support on new and existing IT systems including training and awareness
• Work on IT applications helpdesk tickets, configure and customize business systems
• Best practice Procurement performance
• Common challenges that customers face and strategies/tactics for a successful program implementation
• Meet with the business to gather requirements and write stories for development work
• Conduct research on software products and solutions to make quality IT recommendations

Attributes for Business Analyst intern:

• Must be well spoken and have good and proper command of english
• Ability to speak french will be a tremendous advantage
• Must be smart and keen to take on new challenges and learn new things
• Computer literacy is a must
• Must be able to work with minimum supervision once tasks are clearly defined

Qualifications

• Graduate discipline with a preference for social sciences
• Must be a fresh graduate waiting to get called up for the NYSC program

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Finance Intern

Location: Nigeria
Employment Type: Internship

Responsibilities

• Are you a logical thinker willing to explore various industries, markets, sectors and countries with emerging economies? Do you enjoy interacting with people?
• We are seeking a Finance Intern to join our team.

Job Summary

• The finance intern will be responsible for undertaking the implementation of accounts into an accounting system.
• Ability to record the trading activity of a company and implement it onto a system with being able to create a true trading position by reviewing Trial Balance, Balance Sheet, P and L, General Ledger, Aged debtors reports, etc and verify the full chart of accounts.
• A knowledge of IFRS is desirable.
• Ability to work within a project team of accountants.

Specific Duties & Responsibilities
Operational:

• Reconciling various companies’ accounts within an implementation project.
• Reviewing and implementing ledgers on assets, liabilities, income, expenses and equity to provide relevant information to Management.
• Ability to monitor and review creditors’ and debtors’ ledgers.

Key Performance Indicators

• Quality, adequacy and accuracy of documentation.
• Accuracy of reconciliation documentation.
• Timeliness and accuracy of management reports
• Strong experience of using spreadsheets
• Can manage multiple tasks concurrently
• Ability to work under pressure and meet deadlines.

Required Experience

• Graduate Accountancy qualification
• Must be ICAN Certified
• Key knowledge of basic accounting principles and double entry is a must.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online