Recruitment at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Manager, Regional Technical Operations

Location: Nigeria
Employment Type: Full Time
Employee Type: Permanent
Department: Operations

Job Description

• As Manager, Technical Operations, you will ensure network quality standards and service commitments are achieved through effective monitoring and coordination of regional technical staff across assigned region.
• Also, act as primary interface with management on technical and engineering deliverables within the region.

Key Roles & Responsibilities
Operations:

• Manage and maintain relationships with internal stakeholders and external partners within the assigned region.
• Demonstrate thorough understanding of Operations & Maintenance (O&M) tasks and regional targets. Motivate team-members towards achievement of such tasks and targets.
• Communicate relevant information and feedback from management to Field Operations Team Leaders, Field Service Engineers, Technicians and Contractors.
• Monitor management of network assets across region and trigger consequence management where evidence of mismanagement arises.
• Review need for Capex replacement and trigger replacement request process.
• Ensure all reports (statistical and registers) are accurate and available as and when due.
• Provide inputs to the regional budget.
• Notify Service Maintenance Contractors (SMCs) of sites where they are required to deploy security and ensure that Quality Auditors (QAs) are promptly informed of security deployment to sites as it occurs.
• Ensure optimal supply of diesel to sites to prevent site downtime. Also, communicate diesel needs to the Associate Director, Operations.
• Ensure SMCs carry out Site Readiness Audits and escalate issues to Regional Project Coordinator for resolution.
• Collate daily Decommissioned Asset Checklists and validate with Field Service Engineers before forwarding to Project Coordinator.
• Populate Customer Upgrade Request Forms (CURFs) and share with Regional QAs to ensure all CURF requirements are met.
• Manage and appraise performance of Field Operations Team Leaders based on set Key Result Areas (KRAs). Identify training needs and act as mentor to subordinates.
• Steer weekly governance meetings and engagements.
• Ensure required tools of trade are available to team-members and utilized effectively and efficiently.
• Track progress on all O&M deliverables within the region and provide timely feedback to the Associate Director, Operations to enhance decision-making.
• Proactively communicate O&M status, issues and risks to management.
• Share accountability for overall regional compliance with policies, procedures, and methodologies.
• Conduct regular status meetings with all stakeholders, ensuring follow-through on all agreed actions, needs and requirements.
• Ensure smooth and timely integration of new network elements into the operational network.
• Manage and ensure conformity to quality processes and systems.
• Ensure all commercial responsibilities such as Supply Chain invoicing and project execution receive prompt attention across all control points within the region.

General Duties:

• Promote communication among colleagues to drive information flow and curb problems that arise.
• Prepare and submit reports to the Associate Director, Operations on all matters relating to regional operations.
• Manage relationships with partners/ vendors.
• Perform other duties as assigned by the Associate Director, Operations.

Qualifications

• Bachelor’s Degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
• Professional certifications such as CCNA or PMP will be an added advantage.
• +10 years’ related experience in telecoms operations and maintenance.

Functional Competencies:

• Engineering Management
• Logistics Management
• Contacts Management
• Project Management
• Network Operations Management
• Network Audits
• Business Planning
• Financial Acumen

Behavioural Competencies:

• Collaboration & Teamwork
• Leading & influencing

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Depot Operations

Location: Nigeria
Employment type: Full-Time (Permanent)
Department: Procurement

Job Description

• Establish a safety culture by ensuring compliance with all depot safety rules by 3rd-party firms at the depot.
• Record safety incidents for the monthly records.
• Coordinate all activities to aid 3rd-party haulage vendors for readiness to load.
• Adhere to programmed volume per vendor and follow up with 3rd-party haulage vendors/ depot management for timely loading.
• Verify & sign all loading waybills.
• Provide accurate daily reports of loaded trucks per depot issued with waybills in the company’s approved template.
• Ensure periodic dispatch of depot waybills to head-office.
• Resolve issues hindering loading at depot and provide timely escalation to Specialist, Logistics as 1st line of escalation.
• Supervise depot loading activities of trucks.
• Supervise dispatching activities of trucks prior to leaving to states within assigned region/ zone.

Qualifications

• First Degree and/ or equivalent in Management Sciences and/ or Engineering.
• Certification in Supply Chain, Logistics Management, and/ or related disciplines will be an added advantage.
• +2 years’ relevant work experience.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Specialist – Vendor Management (PPM Routine)

Location: Nigeria
Job type: Full-time
Department: Technical Quality Management

Job Purpose

• The Vendor Manager – PPM plays a pivotal role in managing all routine maintenance and O&M activities of the regional operations departments.
• This management position overseas the vendor technical interventions, SLA administration, O&M process compliance and contract delivery.
• In addition, the role provides strategic support to the Senior Manager, Network Assurance on all regulatory and customer SLA matters

Key Roles & Responsibilities

• Manage all Planned Preventive Maintenance end to end.
• Develop and continuously deliver vendor governance and SLA administration strategies.
• Drive daily O&M process compliance.
• Identify gaps and implement all SLA penalties.
• Actively drive performance by tracking performance loopholes and closing gaps
• Minimize business exposure to regulatory issues that may occur due to O&M activities and prompt resolution of all regulatory escalations.
• Provide end to end customer support on post integration/RFI issues.
• Network tools and database management for vendors.
• Oversee the administration and requisition of spare parts for Inhouse Portfolio
• Oversee all O&M activities for Inhouse Portfolio and others.
• Build and maintain strong relationships with vendors to facilitate smooth operations.
• Collaborate with internal and external stakeholders on all O&M related matters.
• Perform other tasks and duties as assigned by the Line Manager.

Qualifications
Experience and Qualifications required:

• Bachelor’s degree in Telecommunications Engineering or any related discipline.
• 5-8 years related experience in telecoms Field Operation and stakeholder management.

Job-Specific Competencies:

• Strong technical field operations experience in a Telecoms company
• Stakeholder Management
• Project Management
• SLA Fulfilment
• Strong Communication Skills
• Use of MS Office Tools
• Network Tools Administration/Management
• Data Analysis
• SLA Administration
• Problem Solving

Organizational Competencies:

• Relationship Building
• Strategic Thinking
• Financial Acumen
• Risk Management
• Attention to Detail
• Leadership and Influence

Organizational Competencies:

• Customer Focus – People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation – People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity – People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold – People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online