Recruitment at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Product Operations Specialist

Location: Nigeria

Job Summary

• As we continue to expand, we are looking for a highly skilled and proactive Product Operations Specialist to join our dynamic team.

Main Responsibilities

• Provide operational and system support for company management platforms, including onboarding and offboarding of BD personnel and system account setup.
• Serve as a liaison with Head Office, coordinating communications and delivering product training and updates to regional teams — strong communication and presentation skills are essential.
• Continuously optimize operational frameworks based on sales team needs to boost overall performance and efficiency.
• Manage daily spreadsheets, reports, and personnel rosters — advanced spreadsheet skills are required.
• Perform additional tasks as assigned by the departmental head.

Qualifications 

• Bachelor’s degree or higher in Business, Operations, or a related field
• Minimum of 5 years’ experience in Sales Operations or Product Operations
• Strong communication and coordination abilities across teams and departments
• Exceptional data processing and spreadsheet management proficiency (Excel / Google Sheets)
• Detail-oriented, proactive, and able to operate effectively in a fast-paced environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Dealer Manager (Buy Now Pay Later)

Location: Nigeria
Job Type: Full-time

Job Summary

• The Dealer Manager will manage and grow the dealer network within an assigned territory.
• Ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

Key Responsibilities

• Identify, recruit, and onboard new dealers.
• Monitor dealer performance against sales targets and KPIs.
• Develop and implement dealer sales strategies to drive product penetration.
• Train and support dealers on product knowledge, pricing, and promotional activities.
• Conduct regular market visits to assess dealer operations, branding, and compliance.
• Resolve dealer-related issues promptly to maintain strong business relationships.
• Analyze sales data to identify growth opportunities and areas of concern.
• Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
• Enforce adherence to company policies, pricing structures, and ethical standards.

Key Performance Indicators (KPIs)

• Dealer recruitment and retention rate
• Sales target achievement by dealers
• Qualifications and Experience:
• Strong negotiation and relationship management skills
• Good knowledge of distribution networks and dealer operations
• Proficiency in MS Office tools

Skills:

• Sales planning and forecasting
• Communication and interpersonal skills
• Problem-solving ability
• Market analysis and reporting
• Team coordination

Work Environment:

• Field and office-based activities.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Online Merchant Business Manager

Location: Nigeria

Job Summary

• We are seeking a passionate, strategic, and detail-oriented Online Merchant Business Manager to drive the acquisition, growth, and retention of online merchants.
• The ideal candidate will identify business opportunities, onboard merchants, and expand PalmPay’s online payment solutions — including Pay with Transfer, Pay with Wallet, and Payouts — across multiple sectors.
• This role requires strong analytical ability, sales acumen, and relationship management skills to optimize merchant performance and enhance transaction volumes within PalmPay’s ecosystem.

Key Responsibilities

• Develop and execute merchant acquisition and growth strategies to increase online transaction volumes and revenue
• Identify, engage, and onboard new fintech, e-commerce, and digital service merchants across diverse industries
• Build and manage relationships with key online merchants, payment gateways, and PSP partners
• Collaborate with internal teams (Product, Tech, Risk, Compliance) to ensure seamless merchant integration and onboarding
• Analyze merchant performance data to identify trends, opportunities, and revenue optimization strategies
• Drive merchant retention through proactive engagement, service quality, and solution enhancement
• Ensure all activities comply with card scheme rules, AML/CFT requirements, and internal risk policies
• Stay informed on emerging trends in payment technology, digital commerce, fraud prevention, and regulatory developments

Requirements

• Bachelor’s degree or HND in Business, Marketing, Finance, or a related field
• Proven experience in online merchant acquiring, fintech sales, or online payment gateway management
• Strong understanding of online payment channels — Card, Transfer, Wallet, USSD, and API integrations
• Excellent communication, presentation, and negotiation skills
• Highly result-oriented, self-driven, and capable of meeting sales and revenue targets
• Strong knowledge of local business markets and digital commerce environments
• Ability to work independently while coordinating effectively with cross-functional teams

Preferred Skills & Attributes:

• Solid understanding of the fintech and payment ecosystem in Africa
• Experience in online merchant sales
• Familiarity with API-based merchant integrations
• Analytical mindset with the ability to interpret transaction data and identify growth drivers
• Passion for digital innovation, financial inclusion, and customer-centric solutions.

Why Join PalmPay?

• Be part of one of Africa’s fastest-growing fintech companies
• Competitive compensation and performance-based incentives
• Opportunity to impact the future of digital payments across emerging markets.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Service Business Partner

Location: Nigeria
Department: Customer Service
Reports To: Head of Customer Service/Customer Experience Manager

Job Summary

• The Customer Service Business Partner (CSBP) acts as a strategic bridge between the Customer Service department and other business units.
• This role ensures that customer service operations, processes, and insights align with the organization’s overall objectives.
• The CSBP drives continuous improvement in performance, process efficiency, and customer satisfaction through data analysis, collaboration, and strategic planning.
• The Customer Service Business Partner ensures that customer service performance, processes, and cross-functional partnerships effectively drive business growth, operational efficiency, and customer satisfaction.

Key Responsibilities
Business Alignment & Strategy:

• Partner with business units to align customer service objectives with corporate goals.
• Provide insights and strategic recommendations to enhance customer experience and operational performance.
• Contribute to planning and budgeting for customer service initiatives.

Performance Management:

• Monitor and analyze key customer service metrics (e.g., response time, resolution rate, CSAT, NPS).
• Identify trends, performance gaps, and opportunities for improvement through data-driven analysis.
• Develop and implement actionable plans to enhance service delivery and efficiency.

Process & Policy Management:

• Review and optimize Standard Operating Procedures (SOPs) for efficiency, consistency, and compliance.
• Support change management initiatives affecting customer service operations.
• Collaborate with Quality Assurance and Training teams to uphold high service standards.

Stakeholder Engagement:

• Serve as a liaison between Customer Service and other departments (e.g., Product, Risk, Operations, Marketing).
• Represent the voice of the customer in business discussions and product development.
• Facilitate effective cross-functional communication and collaboration.

Reporting & Analysis:

• Prepare and present regular performance reports and business insights to management.
• Track and communicate key customer trends and their impact on service KPIs.

Capability Development:

• Identify skill gaps within the team and collaborate with Learning & Development to deliver targeted training.
• Promote a customer-centric culture and champion service excellence across the organization.

Compliance & Risk Management:

• Ensure full adherence to company policies, procedures, and regulatory standards.
• Identify and escalate potential risks impacting customer trust or satisfaction.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Management, Communications, or a related field.
• 3–5+ years of experience in Customer Service, Business Operations, or a similar role.
• Strong analytical, communication, and stakeholder management skills.
• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools.
• Experience in a fintech or digital service environment is an added advantage.
• Customer-focused, proactive, and results-oriented mindset.

Core Competencies:

• Strategic thinking and business acumen
• Process improvement and data-driven decision-making
• Collaboration and influence
• Customer orientation and problem-solving
• Accountability and adaptability.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Human Resources Information System Specialist (HRIS) 

Location: Nigeria

Job Summary

• The HRIS Specialist will be responsible for managing and optimizing the Human Resource Information System (HRIS).
• This role ensures data accuracy, system efficiency, and provides analytics that support strategic HR decision-making.
• The ideal candidate will have strong technical expertise and a solid understanding of HR processes within a regulated financial environment.

Key Responsibilities

• Maintain, update, and troubleshoot the HRIS to ensure accurate and up-to-date employee records.
• Generate regular and ad-hoc HR reports, dashboards, and analytics to support business and regulatory needs.
• Ensure data integrity and compliance with internal policies and external regulations (e.g., CBN, labor laws).
• Support HR process automation, system enhancements, and integration with payroll or other platforms.
• Manage user access, train HR team members and managers on system usage, and support change management.
• Collaborate with IT and vendors on HRIS upgrades, testing, and issue resolution.
• Identify opportunities to improve HR processes through technology and data-driven insights.

Requirements

• Bachelor’s degree in Human Resources, Information Technology, Computer Science, or related field.
• 2–3 years’ experience managing or supporting HRIS systems (experience in banking or financial services is an advantage).
• Proficiency with HRIS platforms (e.g., SAP SuccessFactors, Oracle HCM, Workday, or similar).
• Strong data management, reporting, and Excel/analytics skills.
• Understanding of HR processes such as payroll, performance management, and employee lifecycle management.
• High attention to detail, confidentiality, and strong problem-solving skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Employee Relations Specialist

Location: Nigeria
Job Type: Full-time

Job Summary

• The Employee Relations Specialist is responsible for fostering a fair, transparent, and compliant work environment across all branches.
• This role facilitates effective communication between management and employees, supports conflict resolution, and promotes a positive workplace culture aligned with the bank’s values and regulatory standards.

Key Responsibilities

• Serve as the primary contact for employee relations matters, providing timely and objective guidance to employees and managers.
• Manage investigations, grievances, and disciplinary processes in compliance with company policies and labor laws.
• Advise management on best practices for addressing performance and behavioral issues.
• Ensure consistent application of HR policies and support periodic policy reviews to align with regulatory requirements.
• Monitor employee relations trends across branches and recommend proactive interventions.
• Collaborate with HR Business Partners and branch heads to drive employee engagement and retention initiatives.
• Prepare reports on employee relations cases, disciplinary actions, and related metrics for management review.

Requirements

• Bachelor’s degree in Human Resources, Industrial Relations, Business Administration, or a related field.
• 2–3 years of experience in employee relations or HR advisory roles, preferably within the banking or financial services sector.
• Strong knowledge of Nigerian labor laws and disciplinary procedures.
• Excellent communication, mediation, and problem-solving skills.
• High level of professionalism, integrity, and discretion.

Salary
N300,000 – N400,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online