Ekesons Transport – We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travelers who would otherwise use air service.
We are recruiting to fill the positions below:
Job Title: Fleet Operations Manager
Location: Nigeria
Employment Type: Full-time
Job Duties
- Ensure the services of the organization are effectively communicated and that management projected performances are surpassed.
- Track all in-transit buses assigned to the terminal effectively and ensure their availability to meet the projected demand by customers
- Ensure available buses are effectively fixed and ready for daily operations within stipulated turnaround time
- Conduct pre-trip inspections to ensure available buses are fit for use and are in alignment with the approved SCS (service,comfort,safety) standards for our fleet.
- Efficiently coordinate the daily operations of the terminal with the objective of ensuring zero service disruptions and service failures.
- Ensure available buses are efficiently assigned to routes, positioned for boarding.
- Ensure strict adherence to scheduled departure timelines and minimize service disruptions
- Ensure guests who have opted for pick up services are effectively processed in line with their bookings and picked up at their preferred location
- Ensure all information passed by management is effectively communicated to and understood by all terminal based staff.
- Promptly communicate shortage or surplus of buses at the terminal to the designated Operations support team.
- Resolve minor grievances or disputes that does not require escalation
- Ensure the terminal and its ambience is properly maintained and is in compliance with “The Company” standards by the facility maintenance team
- Ensures all transactions are effectively managed and documented on the approved ERP platform and that experience officers remit accurate sales to the accountant
- Identify opportunities to improve the interface and service to our customers
- Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, friendly attitude towards guests etc.
- Promote our services to encourage greater use of online booking platforms (Website and App).
- Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community as authorized by management.
- Develop and implement terminal staff shift schedule in compliance with standards set by HCD.
- Liaise and negotiate with different stakeholders including local authorities, regulatory bodies, highways authorities and reps of host community.
- Perform other duties as required or as assigned.
Requirements
- B.Sc / HND qualification in a relevant field
- Minimum of 5 years’ experience in operations management
- Knowledge of fleet management is an added advantage
- Good communication skills (writing & speaking)
- Able to deliver positive results under pressure and manage difficult situations.
- Customer-centric skills.
- Proactive and team player.
- Knowledge of fleet management is an added advantage.
- Proficient in the use of modern technology and relevant Microsoft Office tools.
Application Closing Date
22nd September, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Fleet Operations Manager” as the subject of the mail.
Job Title: Terminal Operations Manager
Locations: Nigeria
Employment Type: Full-time
Responsibilities
- Ensure day to day terminal operations run smoothly.
- Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
- Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
- Disseminate information as communicated by Management to terminal staff members
- Communicate shortage or surplus of buses at the terminal to the Operations manager.
- Ensure all buses blown to the terminal are effectively tracked in transit.
- Resolve minor grievances or disputes that do not require escalation.
- Ensure the terminal facilities are efficiently cleaned and maintained.
- Ensure the terminal meets its performance and safety targets
- Ensure the timely use of appropriate software/ tools for all operational processes.
- Ensures all booking Officers remit accurate “sales” to the accounts department
- Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
- Identify opportunities to improve the interface and our service to Guests and relay the potential to Operations Manager.
- Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
- Promote Ekesons transport services by encouraging greater use of online booking platforms (Website and App).
- Develop and implement terminal staff shift schedule in compliance with standards set by Management.
- Perform other duties as required or as assigned.
Requirements
- B.SC / HND qualification in a relevant field
- Minimum of 5 years’ experience in operations management
- Knowledge of fleet management is an added advantage
- Good communication skills (writing & speaking)
- Able to deliver positive results under pressure and manage difficult situations.
- Customer-centric skills.
- Proactive and team player.
- Knowledge of fleet management is an added advantage.
- Proficient in the use of modern technology and relevant Microsoft Office tools.
Application Closing Date
22nd September, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Terminal Operations Manager” as the subject of the mail.
Job Title: Customer Service Executive
Location: Nigeria
Employment Type: Full-time
Job Responsibilities
- Handling Outbound and Inbound calls from customers.
- Providing information and resolving customers on complaints regarding specific products as well as services.
- Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
- Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
- Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries – in a patient and calm manner through all service channels.
- Interpret and accurately communicate our terms and conditions of service where and when applicable.
- Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing.
- Ensure deliverables are met within ascribed SLA timeframe.
- Perform all other duties as assigned.
Job Requirements
- Minimum of Bachelor’s Degree or HND in any relevant discipline
- Minimum of two (4) years cognate experience in Customer Service/ Care.
Application Closing Date
22nd September, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Executive” as the subject of the mail.
Job Title: Admin Assistant
Location: Nigeria
Employment Type: Full-time
Job Summary
- This position involves handling a variety of tasks related to personnel management, office administration, and employee engagement.
- Ultimately, the role holder should be able to ensure our activities run smoothly on a daily and long-term basis.
Responsibilities
- Assist in preparing HR-related documents.
- Support the HR team with preliminary recruitment tasks.
- Respond to HR-related inquiries and provide information to employees.
- Compile HR-related data and prepare reports.
- Maintain HR and administrative records in an organized and secure manner.
- Support day-to-day office operations; oversee and coordinate overall office activities and provide support to the administrative team.
- Provide basic administrative services to all departments.
- Assist the travel team to manage company apartment and ensure excellent guest/staff experience.
- Assist the procurement team in the purchase of items and services.
- Schedule in-house and external events.
Qualifications and Experience
- University qualification in a relevant discipline.
- Candidate with an interest in HR/Admin is highly desirable.
- At least 1-year experience in a corporate environment.
Application Closing Date
22nd September, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Admin Assistant” as the subject of the mail.
Job Title: IT Support Officer
Location: Nigeria
Employment Type: Full-time
Job Description
- Candidate will provide technical assistance and support to our staff, ensuring smooth operation of our IT systems. From troubleshooting hardware and software issues to setting up new equipment, your expertise will help maintain a reliable and secure IT infrastructure
Responsibilities
- Periodically monitor the security of IT systems in the company
- Provide remote/on-site support, co-ordinate with technical partner
- Prepare and update system documentation and reports
- Prepare standard trouble shooting guide for recurring problem
- Proactively identify the possible breakdown/ issues
- Delivering support to existing business users; investigating and resolving application data errors.
Requirements
- Candidates should possess a B.Sc / B.Tech / HND in Computer Science / Engineering
- Must have 2 – 5 years experience
- Knowledge of MS Office, Application, Networking
- Software Installation knowledge
- Knowledge of Server Installation and Maintenance.
Application Closing Date
22nd September, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “IT Support Officer” as the subject of the mail.
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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