Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.
We are recruiting to fill the position below:
Job Title: Director of Operations
Location: Maitama, Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job Description
- A Director of Operations is responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
- As Director of Operations, you will be responsible for the effective operational management of the hotel, ensure Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
- Participate in corporate activities and meetings as requested.
- Assist in the administration of succession planning.
- Participate and maintain active community relations.
- Attend industry meetings and participates in industry organizations.
What will it be like to work for a Hilton Worldwide Brand?
- Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.
What are we looking for?
- A Director of Operations serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
- A Degree or Diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Housekeeping Supervisor
Location: Abuja
Employment Type: Full-time
Job Description
- Housekeeping Supervisor is responsible for ensuring overall cleanliness of rooms/suites in compliance with required standards ensure the overall cleanliness of rooms/suites in compliance with required standards
What will I be doing?
As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Supervisor will perform the following tasks to the highest standards:
- Inspect rooms, complete reports verify status reports; report clean suites to hotel front desk and / or load into automated property management systems. Inspect rooms, complete reports verify status reports; report clean suites to hotel front desk and / or load into automated property management systems.
- Open housekeeping: check rooms inventory, assign rooms to room/suite attendants
- Monitor work schedules
- Monitor lost and found program
- Ensure stock rooms and carts are maintained with proper supplies
- Schedule and supervise deep cleaning and any other projects
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
- Manage, efficiently, stock control and the maintenance of equipment
- Provide excellent Guest service, including VIP and other special requirements
- Ensure the adherence to hotel brand standards at all times
What are we looking for?
Housekeeping Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Minimum of HND qualification
- 10 years Housekeeping experience.
- Strong organizational and analytic skills
- An attention to details
- Strong communication skills
- A passion for delivering exceptional levels of guest service.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Upholsterer
Location: Abuja
Employment Type: Contract
Job Description
- As an Upholsterer, you would be responsible to repair, maintain, and upholster furniture and curtain throughout the facility to ensure an attractive and well-maintained facility.
What will I be doing?
As an Upholsterer, you will be responsible for performing the following tasks to the highest standards:
- Visually inspect, diagnose problem with couches, chairs, and other upholstered furniture, takes measurements and makes necessary repairs.
- Responds to customer complaints pertaining to the upholstery of couches, chairs, and other furniture, takes measurements and makes necessary repairs.
- Performs shop work to repair or upholster new furniture.
- Applies preventive maintenance program to furniture.
- Maintains records on orders and repairs made to furniture.
- Maintains adequate supplies and materials in order to maintain the hotel’s upholstered furniture department when needed.
What are we looking for?
As an Upholsterer serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of HND qualification
- 3 years housekeeping experience required
- Previous industrial sewing experience required.
- Previous industrial sewing experience required.
- Good communication and interpersonal skills.
- Able to work independently and a s a team
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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