Hugo Technologies Ongoing Recruitment Opportunities

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

We are recruiting to fill the position below:

Job Title: Head of Talent

Location: Nigeria

Role Overview

• We are seeking a highly-structured, hands-on, Head of Talentto support the executive team in building a top-tier talent attraction and employer branding strategy on par with global standards.
• This role will be responsible for conceptualizing and executing the end to end talent acquisition strategy to ensure that we have the right leadership team to scale our remote workforce across Africa, and position Hugo as an employer of choice.
• This role directly reports into the CEO, and works closely with key stakeholders such as the Chief of Staff, COO and in tandem with the Head of People.

Key Responsibilities
The core responsibilities of the role include Talent Acquisition, Employer Branding, Global Compensation Management & Thought Leadership:
Talent Acquisition:

• Design a sourcing and onboarding strategy that keeps a steady stream of world-class talent (across a range of roles/functions) coming through our doors, and staying for the long-term.
• Establish Hugo as an employer of choice for seasoned professionals looking to do practical, high-impact work on the continent
• Implement a robust candidate management system, that supports tracking for continuous improvement
• Measure quality of hire/candidate journey experience through dashboards and processes (such as first 90 days plans/ stay interviews) to ensure seamless conversion from candidate to employee
• Partner with the Leadership team & Head of People to ensure that we develop and customize hiring briefs tailored to job description and candidate profile
• Deep-dive on candidate experience insights as part of the wider employee experience journey
• Develop competency frameworks and customized hiring methodologies, on par with global best practice
• Serve as a brand ambassador, leveraging relevant networks & events such as job fairs, conferences and external events to advocate for Hugo as an employer brand
• Foster long-term relationships with past applicants and prospective candidates.

Employer Branding:

• Partner with the leadership team/Head of People to define Hugo’s Employer Value proposition
• Develop a Employer Branding roadmap that encompasses the right mix of relevant recruitment channels & PR to ensure premium talent attraction
• Conceptualize communication campaigns on par with Talent Acquisition priorities to ensure optimal engagement via social media and online/offline channels
• Partner closely with the Marketing and Internal Communications teams to ensure highest quality content standards
• Continuously seek opportunities and review/update our roadmap to strengthen Hugo’s Employer Value Proposition (EVP)
• Monitor & measure the effectiveness of our talent marketing campaigns to ensure continuous improvement

Compensation & Benefit Management:

• Review & assess global compensation & benefits trends periodically to affirm Hugo’s competitive position as an employer of choice
• Recommend and develop the right total compensation benchmarks on par global hiring practices, including ESOP composition by specific role/job family

Thought Leadership:

• Partner closely with the leadership team & Head of People to continuously elevate our employee experience journey, on par with our business objectives
• Support the Head of People on conceptualizing and rolling out core People processes such as Performance Management, Talent Development, Employee Experience and Succession Planning

Qualifications

• 10+ years experience in or progressive experience in People/Talent Acquisition
• A large professional network across the EMEA region.
• Expertise in full cycle recruiting and employer branding techniques.
• Experience recruiting executive and/or international candidates.
• Sound understanding of the responsibilities of different roles within an organization.
• Strong business acumen, sales and negotiation skills.
• Strong organizational, problem solving, and leadership skills.
• Perfect written and oral communications skills.
• Fluency in French is preferred, but not required.

About You:

• Outstanding communication and interpersonal skills.
• Impactful presentation style.
• A service-mindset.
• Strategic and creative.
• Can bring immediate credibility to the role through strong academic qualifications and professional experience.

What We Offer

• A competitive compensation package
• A business model that makes sense for Africa.
• A high-caliber, fun team committed to the continent.
• Large-scale, measurable impact.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Finance Business Partner

Location: Nigeria (Remote)

Role Overview

• We are looking for an exceptionally qualified/ part qualified accountant to join the finance team.
• He/She would be responsible for mainly the AR processes and payroll function but would have the opportunity to rotate through the other finance arms for an all rounded experience.
• He /She would be responsible for the day to day AR function, monthly payroll process as well as interfacing with other non-finance stakeholders across various departments. The role entails but is not limited to providing accurate, detailed analysis and commentary for reporting purposes, ownership of various AR control accounts and expense heads.
• The job holder will undertake a wide range of Finance tasks within the financial management value chain and act as the main point of contact for finance related issues.

Key Responsabilities
Manage Payroll / Receivables Operations:

• Act as change agent to spearhead innovative ideas that will improve finance processes and ensure efficiencies
• Preparing payroll inputs and outputs as well as staff benefit
• Preparing and monitor Intercompany reconciliation and statements issuance
• Control accounts reconciliation
• Preparation and processing of customer invoices
• Processing of accounting journals, payment voucher and receipt voucher
• Processing/ posting of all financial transactions to ensure timely closing of ledger and control accounts
• Preparation, processing and timely filing of all statutory returns with all relevant tax regulators e.g. VAT, WHT , NSITF , ITF , PAYE , CIT
• Assist in preparation of budget and forecasts as well as monitoring actual performance against target
• Be up to date with all relevant laws and regulations on Nigerian Taxation
• Continuously improve processes, systems and ways of working to drive overall efficiency in all areas
• Provide ad-hoc support to Finance Manager as required (i.e. special projects)
• Maintain best practice and standards in accounting processing.

Qualifications

• Part qualified / qualified Chartered Accountant (ACA, ACCA, CIMA)
• 3 – 5 years of experience working in an accounts team/function.
• Advanced proficiency in the use of MS Excel or Google Sheets
• Intermediate knowledge of Google Workspace, Slack etc or Intermediate working knowledge of Microsoft Office programmes; Outlook, Word, Powerpoint
• Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points.
• Excellent verbal and communication skills
• Confidentiality and absolute discretion always expected

About You:

• Helpful and solution-oriented
• Operates with a high level of accountability.
• Trainee / Mentee qualities.

What We Offer

• A competitive compensation package
• A high-performance, high-energy work environment
• An amazing opportunity to work with a diverse and talented global team
• Large-scale, measurable impact

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Head, Legal Operations

Location: Nigeria (Remote)
Employment Type: Full-time

Role Overview

• We are seeking an experienced and dynamic Head of Legal Operations to build and oversee our Legal department across our operating entities in Africa. In this role your primary objective will be to ensure that the company is compliant with all applicable legislation in each operating country.
• The ideal candidate will have a genuine interest in scale ups and in navigating the complexities of doing business in Africa.
• This role works closely with People Operations, and reports to the Chief Operating Officer.

Responsibilities

• Fully own Hugo’s legal compliance function in all operating countries for all ongoing business operations and any one-off or non-standard transactions.
• Collaborate w/ key company leaders, government agencies, law firms, and other external agencies to keep Hugo in strong legal standing.
• Design and implement company policies and procedures to ensure legal, compliance and risk management best practices throughout the company.
• Develop subject matter expertise on, and provide accurate, relevant, and timely guidance re:
  • Employment and remote working laws in operating and prospective countries.
  • Entity formation in prospective countries.
• Collaborate with People Operations to ensure compliance on employee issues including hiring, data privacy, compensation, disciplinary actions, severance agreements, etc.
• Collaborate with Finance and external consultants to provide legal advice and ensure compliance on corporate and employee taxes, and on statutory filings and remittances.
• Create, review, and negotiate various types of employment contracts and vendor agreements, including technology, real estate, and marketing agreements.
• Work closely with Commercial and Service Delivery teams to review and negotiate complex client-facing contracts, ensuring that the interests of the company and its subsidiaries are protected to the extent possible.
• Structure, draft and negotiate various types of partnership and funding agreements with impact partners, non-profit organizations, etc.
• Lead internal legal audits and be a key contact person for any external legal audits and due diligence processes.
• Stay up-to-date with changes to legislation, particularly laws, rules and regulations related to corporate compliance, employment and remote work.
• Resolve legal issues as they arise in employment, commercial, and governmental relationships; Handle pre-litigation legal disputes and inquiries.

Qualifications

• 7+ years’ experience at a top-tier law firm. In-house legal experience preferred.
• Working knowledge of Nigerian corporate and employment law is required. Tax law is a big plus.
• Working knowledge of corporate and employment legislation in other African countries is a plus.
• Excellent analytical skills with the ability to provide practical advice and creative solutions that balance business needs against legal risks.
• Effective interpersonal and negotiation skills; comfortable engaging across all levels internally and externally.
• Articulate and effective communicator, with excellent writing skills.
• Excellent attention to detail, organization, efficiency, and preparedness.
• Ability to work under time constraints and to adapt to a fast-paced, fluid environment.

About you:

• Deeply curious.
• A perfectionist at heart; you set a high bar for your work and lead others to do the same.
• Highly organized and well-structured: both in the way you think and communicate.
• Proactive, and able to thrive with little to no supervision.
• Solution-oriented, with a strong bias to action.

We Offer

• A competitive compensation package.
• A business model that makes sense for Africa.
• Large-scale, measurable impact.
• An opportunity to shape the future of work in Africa!

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – People Data Management

Location: Nigeria (Remote)
Employment Type: Full-time

Role Overview

• The People Data Management team is responsible for workforce data integrity across the entire employee journey. This includes capturing, storing and managing employee data in order to ensure key stakeholders across the organization are using credible and trustworthy data.
• The responsibility of the team spans across people, processes and technologies required to collect and manage the company’s employee data assets so that the company can take advantage of data driven opportunities and create value.
• This role is critical for the company to move from being one that makes decisions based on intuition to one that makes decisions based on accurate and reliable data.

Responsibilities

• Strategic. Define clear and transparent rules, policies, processes, regulations and standards that relate to the collection, storage, management and org-wide distribution of employee data that will lead to more reliable, consistent, accurate, relevant and actionable data.
• Take full ownership of maintaining the company’s single source of truth of employee data.
• Ensure the single-source of truth of employee data is trusted within the organization and is used by stakeholders across the organization to make decisions.
• Align all processes to ensure employee data integrity is maintained.
• Identify data-domain owners and stewards within the organization and define accountabilities for cross-functional and data-related decisions, processes, and controls.
• Develop company-wide data accountability models for all levels of the organization.
• Tactical. Work closely with key stakeholders and department heads (Finance, Service Delivery, HR, IT, Operations etc.) to implement and institutionalize data management practices across the organization, ensuring rules, policies, processes, regulations and standards for data integrity are followed and adhered to consistently, every working day.
• Secure stakeholder continuous commitment and broad organizational buy-in by building data supporters and converting the skeptics. Determine the right combination of interventions to drive the right behavior and motivation to follow initiatives, for instance recognition for high quality.
• Educate teams across the organization on the importance of employee data governance and data integrity through playbooks and training.
• Consistently develop and refine processes that affect employee data.
• Control access and permission levels to employee data, ensuring sensitive data is placed in the right hands and isn’t shared without authorization.
• Document all employee data related processes.
• Develop internal processes to consistently check employee data for accuracy to help filter out incorrect, outdated or corrupted information.
• Work closely with the Employee Data Analytics and Intelligence team along with relevant key stakeholders to identify;
  • Gaps in employee data sets and resolve by working with heads of departments to improve and develop data capture processes.
  • Which employee data sets are valuable to collect.
• Automate processes where possible.
• Monitor and implement where necessary SLAs that are linked to data integrity for all stakeholders and data related processes.
• Create and send Monthly Employee Data Integrity Reports to the executive team and key stakeholders.
• Determine key metrics for how to measure data integrity progress and success across the organization.
• Assign data quality responsibilities in order to measure and follow up on data quality KPIs.
• Develop Data Management Playbook.

Qualifications

• MBA or any business related post-graduate degree preferred but not required.
• Bachelor’s Degree
• 6+ years of proven relevant work experience, in progressively responsible leadership roles, preferably in a fast-paced and highly structured environment.
• Extensive knowledge & experience on HRIS and Employee Data Privacy
• Experience leading teams.
• Excellent written and oral communication skills, with the ability to present to various audiences and distill key messages in order to effectively inform and persuade.
• Entrepreneurial experience including but not limited to launching and scaling a project in an emerging market.
• Superior organizational skills, including the ability to manage multiple responsibilities and projects simultaneously.
• Advanced knowledge of G-suite, Excel and Powerpoint mandatory

About you:

• High level of self-direction and ability to operate autonomously.
• Curious and inquisitive –  you don’t stop at the basics but always question why something is as it is, and when you think you have found the why you ask why again. You are only satisfied when all possibilities have been explored.
• You tailor conclusions to your audience – it is clear to you a managing director usually wants to know the bottom line first.
• High attention to detail and meticulously accurate.
• Works collaboratively and effectively builds relationships with key stakeholders.
• Comfortable dealing with ambiguity and thriving in a rapidly changing environment with competing and shifting priorities.
• Customer-service-focused mind-set.

We Offer

• A competitive compensation package.
• A business model that makes sense for Africa.
• A high-caliber, fun team committed to the continent.
• Large-scale, measurable impact.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Process, Data & Analytics

Location: Nigeria (Remote)
Employment Type: Full-time

Role Overview
The Process, Data & Analytics team is responsible for using data and analytics to continuously improve recruiting, performance, and retention in our Customer Support teams. This includes

• Creating/redefining the operational processes that touch each aspect of the agent life cycle
• Capturing, organizing and managing the aggregated data in a way that ensures its credibility, usability and practical applicability toward improved operating outcomes
• Analyzing captured data in order to garner unusual insights and/or practical recommendations for operational improvements
• Operationalizing these insights via tests, experiments and wholesale changes, alongside key stakeholders across the Customer Support organization, to drive improved outcomes
• Automation.

Responsibilities

• You will be measured against the backdrop of both (1) being an owner – charged with designing and building data systems, and making your own decisions in this regard; and (2) being a operator (change-agent), charged with the responsibility of bringing about operational changes that drive toward performance and outcome improvements (again, based on your work with data).
• Culture-wise, “what will you build this week” and “what did you build last week” will be the driving questions that focus all conversations.
  • Operationalize Data Collection Processes: First, we must understand and agree that no structures, processes or frameworks exist to capture any of the data that you will ultimately analyze and make useful.
  • Data Capture: Hugo’s current data, both re: its volume, diversity and integrity, is weak, non-existent or not credible. We will thus not seek to draw any conclusions from it.
• Instead, we will seek to capture, verify, and stress-test our own primary data ahead of any analysis/application. Single sources of truths (“SSOT”) will be a necessary requirement for all data types.
• Analysis/Analytics Capabilities: Analyzing data to arrive at insights, truths and conclusions about our business, but that are also grounded in practical opportunities for change that drive operational/performance improvement.
• Operational Improvement. There will always be 2 sides to this coin. (1) improvements that allow for new, more accurate or different sorts of data to be captured; or (2) improvements that drive better outcomes, workforce or service delivery wise. Approaches to operational improvements include:
  • Tests. E.g. A/B testing.
  • Experiments – thesis/data-driven.
  • Wholesale Changes to operation.

Role Stages

• Stage 1 [CONTEXT]: Complete ownership of a live client account (account TBD). Specifically, you will fully own the operations, management, performance, and client experience for a live, in-production (“test”) account. The experience is aimed at facilitating a deep understanding of the challenges, gaps, and client expectations that your focus work (with data) will seek to solve. Duration: 2 months.
• STAGE 2 [Responsibilities]: Officially take on your formal responsibilities. Expectation here is complete ownership of inputs, outputs and outcomes.

Qualifications

• MBA or any business related post-graduate degree preferred but not required.
• Bachelor’s degree
• 7+ years of proven relevant work experience, in progressively responsible leadership roles, preferably in a fast-paced and highly structured environment.
• Extensive knowledge & experience on HRIS and Employee Data Privacy
• Experience leading teams.
• Excellent written and oral communication skills, with the ability to present to various audiences and distill key messages in order to effectively inform and persuade.
• Entrepreneurial experience including but not limited to launching and scaling a project in an emerging market.

• Superior organizational skills, including the ability to manage multiple responsibilities and projects simultaneously.
• Advanced knowledge of G-suite, Excel and Powerpoint mandatory.

About you:

• High level of self-direction and ability to operate autonomously.
• Curious and inquisitive –  you don’t stop at the basics but always question why something is as it is, and when you think you have found the why you ask why again. You are only satisfied when all possibilities have been explored.
• You tailor conclusions to your audience – it is clear to you a managing director usually wants to know the bottom line first.
• High attention to detail and meticulously accurate.
• Works collaboratively and effectively builds relationships with key stakeholders.
• Comfortable dealing with ambiguity and thriving in a rapidly changing environment with competing and shifting priorities.
• Customer-service-focused mind-set.

We Offer

• A competitive compensation package.
• A business model that makes sense for Africa.
• A high-caliber, fun team committed to the continent.
• Large-scale, measurable impact.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online