Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
We are recruiting to fill the position below:
Job Title: Regional Sales Manager
Location: Nigeria
Employment Type: Full-time
Team Objective
- Offline sales channel’s objective is to overcome e-commerce main challenges of internet access, how to place an order online and trust. Therefore, it’s a key acquisition marketing, customer acquisition and sales channels.
- Finally, Offline Channels has the aim of empowering entrepreneurs and generating employment through the full support of the Jumia established brand.
Job Objective
- As a J-Force (Jumia Sales Force) Regional Sales Manager, you will play a key role in delivering exponential business growth in identified strategic regions.
- You will do this by steering the existing agents’ performance, carrying out periodic recruitment and sales drives of new agents.
- You will propose initiatives and activities for the region that will impact business results positively.
- Most importantly, you will manage the city activation expansion project that will take place in strategic regions in the country. You will lead and manage the planning and execution of the field activations in collaboration with J-Force agents.
- The Regional Sales Manager is expected to develop action-oriented reports, routines and processes with clear recommendations that will contribute to delivering targets across key performance indicators as defined by the Head of Offline Sales.
Responsibilities
- Lead and manage the planning and execution of sales-driving field activations in collaboration with J-Force agents.
- Oversee recruitment and onboarding of J-Force agents in key regions.
- Support the capability, performance and growth of J-Force consultants through your recommended solutions that will provide the right price and product mix for their clients
- General management of the Jforce consultants and the city captains in the region.
- Recommend actions to deliver incremental growth and deliver on all KPIs.
Requirements
Expected Background and Technical Skills of an ideal candidate:
- 4-6 years’ work experience in:
- Sales and /or offline retail industry, team management and a proven track record of impact.
- Building networks
- Marketing activities including activations
- FMCG or Telco industry
- Proficiency in MS Office particularly excel
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
Application Closing Date
17th August, 2023.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Strategic Account Manager
Location: Nigeria
Employment Type: Full-time
Job Description
- You will be responsible for managing the media activities of Jumia’s Strategic brand partners: the Joint Business Plan (JBP) Partners. You will have a dozen JBP brands in your portfolio to animate monthly with an expectation of high-achieving campaigns.
- Should bandwidth allow, you will also be able to support some of our key strategic sellers that are not part of regional JBPs but are covered in local ones.
- You will be reporting to the local Head of Advertising as well as functionally to the person overseeing all regional Joint Business Plans.
- You will be working closely with the Strategic Vendor Service (SVS), each leading one brand regionally from the commercial, logistics, and advertising budget aspects.
Key Responsibilities
As the end-to-end owner of the execution of all media activities of the regional JBP partners in your country, your responsibilities include:
- Defining a monthly media plan for your brands.
- Executing the media plan once aligned with the brand.
- Analyzing the media plan performance at channel level & optimizing it intra-month.
- Reporting on the results and building recommendations brand by brand to improve the coming month’s plan
- Building relationships with local JBP brand teams as well as the Adopts & marketing teams.
Minimum Requirements Profile
- Candidates should possess a Bachelor’s Degree / Master’s Degree qualification.
- 4/7 years experience managing online marketing campaigns: multi-channel management, at ease with marketing KPIs and campaign budget management.
- Growth hacker mindset.
- Brand DNA sensitivity is a plus.
- Enjoying data crunching and at ease with large data sets and multiple sources of info.
- Enjoying working with multi-stakeholders.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- A unique opportunity of having strong impact in building the African e-commerce sector.
- The opportunity to become part of a highly professional and dynamic team.
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders.
Application Closing Date
24th August, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: NI – Quality Control Compliance Associate
Location: Nigeria
Job type: Full-time
Responsibilities
- Review pending product compliance based backend blocks
- Review and management of quality control for all IP infringement content related cases
- Management of luxury brands and daily checks for counterfeit products within stipulated SLA including newly created products and updated products –
- Ensure all products go live are authentic & are in correct categories, good product image(s), good & accurate content
- Onsite QC/Brand Management – Ensure only authorized vendors are permitted to list banned & restricted brands with proper management of the stipulated Brand Management Sheets.
- Review of product content for compliance inline with regulatory requirement
- Management of product content mandatory attributes compliance
- Management of all regulatory
Qualifications
- Decent knowledge of microsoft office tools
- Familiar with international and luxury brand
- Familiar with intellectual property laws
- Proper knowledge of product regulatory requirements
- Strong communication skills (Written & Oral)
- A keen eye for details
- A desire to improve existing process
- Self-motivated, resourceful, hardworking with a positive attitude
- Ability to work quickly and efficiently under tight deadlines
- Proactive and able to show initiative to foresee / resolve issues
- Web scaping knowledge
- Good command of MS Office & Excel
- Details oriented, problem solving & good Communication skills
- Portfolio of published articles
- Experience doing research using multiple sources
- Ability to work under pressure
- Data management skill
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: NI – Treasury Specialist – Jumia
Location: Nigeria
Job type: Full time
Job Description
- As Treasury Specialist, you will be responsible for managing Customer Refunds SLA and ensure finance compliance with agreed SLA and Customer promises are fully up to date.
- You should be supporting Nigeria but many other country based operations, specially, located in west Africa..
- You will be reporting to the local Head of Accounting as well as functionally to the Central Group Finance and operations teams.
- You will be working closely with Customer Service Leadership, Local Finance teams and online payment processing internal product owners and external partners.
Key Responsibilities
- Prepare and execute Customer Refunds on Daily basis
- Assist proper accounting reconciliation queries
- Liaise with CXP and Operational teams for the countries in scope
- Perform reconciling reporting on refunds execution
Minimum Requirements Profile
- Customer Services experience as a plus
- Finance academic background and 4 – 5 +year experience in performing reconciliations
- Passionate for execute to perform on KPI’s
- Enjoying data analysis
- MS Tool and G-Tools proficiency:
- Excel experience (relating data, pivot tables, etc..)
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: NI – Fraud Analyst
Location: Nigeria
Job type: Full-time
Responsibilities
- Identify and analyze potential fraudulent transactions to avoid fraud loss and chargebacks
- Track and report fraud trends, chargeback trends in the market and propose solutions to fight them
- Manage credit card chargeback process for Visa and Mastercard transactions
- Do KYC documents verification for Jumia Pay customers
- Work closely with the customer service team on risk related topics like – transaction or account blocked, KYC etc.
- Work closely with finance team on fraud refunds, chargeback etc.
- Adequately follow and enforce all operational process like KYC, ATO, Chargeback, Dispute management etc.
- Update necessary schedules for the risk team.
- Work on other topics assigned by your manager.
Qualifications & Experience
- A Bachelor’s Degree in Economics, Finance, Mathematics, or similar.
- Good understanding of the payment system.
Competencies Required:
- Proficiency in Microsoft Office (Word, Excel, and Power- point) tools.
- Analytical mind and strong problem-solving skills.
- Proven ability to manage multiple tasks simultaneously.
- Ability to work to deadlines and targets, can prioritize tasks under pressure.
- Autonomous and comfortable interacting with other departments
- Attention to detail.
- Ability to analyze data and identify trends and patterns.
- Good written and verbal communication skills.
- Ownership mentality and a personal growth drive.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: NI – Associate Pricing Analyst – Jumia
Location: Nigeria
Job type: Full Time
Responsibilities
- Visit offline stores in order to gather pricing information of products
- Consolidating the data that was gathered from the offline stores
- Ensuring that internal processes are followed and process improvements are recommended
- Ensuring pricing competitiveness across all e-commerce platforms and offline market
- Evaluating consumer trends, industry conditions and visits offline stores to have a scope of opportunities.
- Understanding the impact of pricing on profit margins.
- In collaboration with the team, draft strategic pricing plans and processes to improve existing plans.
- Effectively communicate findings to the team lead.
- Work with the sales and marketing team to define pricing structure for Jumia.
- Research for new product or service ideas.
Skills and Qualifications
- Market awareness and negotiating skills.
- Analytical, evaluative, and data-driven mindset.
- Proficiency with analytical and presentation tools (Excel pivot tables, & PowerPoint).
- Strong written and verbal communication skills.
We Offer
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: IT Support Manager
Location: Nigeria
Employment Type: Full-time
Job Description
- The IT representative role is to support and maintain the stability of Jumia’s software systems at a country level.
- In this role, you will be responsible for ensuring compliance with the correct use of our software products and managing the on-boarding and off-boarding processes of local users for manual processes.
- You will also be responsible for implementing and training users on newly developed and existing products and promptly troubleshooting any exceptional cases or issues that may arise within the existing software systems.
Key Responsibilities
Compliancel:
- Ensure compliance with the SOPs and compliance requirements as defined centrally by the operational excellence and internal control teams
- Propose changes to current SOPs and compliance requirements to improve efficiency
Provisioning/deprovisioning on Jumia Software Products:
- Prepare documentation and training materials for on-boarding and off-boarding of users for Jumia software products
- Conduct training sessions and tests for new users to ensure proper use of software products
Implementation:
- Prepare documentation and training materials for new product developments and train affected users
- Aid in checking new product development requests and test new product developments before launch
- Lead implementation of new product developments and request system improvements
- Troubleshoot and fix any systematic or exceptional issues with software products
Troubleshooting:
- Document issue existence and resolution using existing ticketing systems
- Flag issues affecting/blocking local business processes that require central changes
Preferred Qualifications and Skills
- Candidates should possess a Bachelor’s Degree / Master’s Degree qualification
- A minimum of 4 years experience.
- Project management and cross-team communication skills
- Strong problem-solving skills
- Strong knowledge in Python, HTML, SQL, CSS, Javascript, Google Suite, and MS Office.
- E-commerce and IT operations experience.
- IT operations, web development, and help desk support experience.
We Offer
- A unique experience in an entrepreneurial, yet structured environment.
- A unique opportunity of having strong impact in building the African e-commerce sector.
- The opportunity to become part of a highly professional and dynamic team.
- An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders.
Application Closing Date
18th August, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
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