1). Personal Assistant – CBBO, Fixed Broadband
Job Identification: 3535
Location: Nigeria
Employment Type: Full Time
Job Category: MTN Level 1
Qualifications
- Candidates should possess HND / B.Sc Degrees with relevant work experience.
Deadline: Not Stated
How to Apply: Use the links below to apply:
2). Personal Assistant – CBBO
Location: Nigeria
Summary:
- If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.
- Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.
- It’s a great place to work!
- Take that bold step and apply today!
Deadline: Not Stated
How to Apply: Use the links below to apply:
3). Accountant – Financial Operations Financial Reporting
Location: Nigeria
Description
- Perform analytical review of monthly income statement.
- Identify, follow up and escalate issues from statutory audits.
- Identify and escalate needs and requirements from the ERP system.
- Prepare, update and provide links to trend analysis for actual data (IS).
- Review accounts, including Operating Expenses and Asset/Liability accounts for completeness and accuracy, raising manual journals to correct any error discovered.
- Prepare financial statements for statutory purposes and internal reporting (MIS).
- Monitor accurate reporting of management fees, ensuring financial accounts are in compliance with Accounting Standards (IAS, SAS, SA, IFRS and GAAP).
- Provide guidance to stakeholders on postings into operating expenses account when required
Education:
- First degree in Accounting or any other related discipline
- A professional accounting qualification (ACA, ACCA, CPA)
- Fluent in English
Experience:
3 – 7 years of experience in an area of specialization; with experience working with others
- Experience working in a medium organization
- Experience working with enterprise financial systems
- Experience in telecommunications industry (desirable)
Deadline: Not Stated
How to Apply: Use the links below to apply:
4). Manager – ePayment, Information Technology
Job Identification: 2707
Location: Nigeria
Job Category: Level 3
Reports To: Senior Manager – IT Engineering
Division: Information Technology
Mission
- Provide guidance and hands-on support for the building, extension, stability and performance of all digital payment platforms exposed to MTN customers.
- This includes the usability, security and continuity of all such platforms from an engineering perspective.
Description
- Improve revenue from ePayment transactions by ensuring stability and availability of 99.8% or not more than one service interruption per quarter for all ePayment platforms
- Increase customer retention and stickability to the brand by extreme management of payment failures with appropriate notifications to customers and re-processing failed transactions in batches.
- Work with Enterprise to negotiate with aggregators to finalize agreements by providing technical advice and inspecting the platforms of the aggregators.
- Work with banks and security to prevent payment fraud through our payment gateway.
- Understand the focus of future business and support all ePayments activities.
- Understanding of secured and scalable way of building ePayment systems and using ML to automate exception correction.
- Coach and train the team to ensure understanding of the department’s objectives and goals, awareness of set targets/requirements and regularly review their training needs.
- Review individual team members’ performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.
Education
- First Degree in Electrical / Electronics, Computer Engineering or related discipline
- Certification in payment security, operations or clearing house (PIC DSS, CIPSP, CertPay etc) will be an added advantage.
- Fluent in English
Experience:
- 6 – 13 years experience which includes:
- 5 years of managing development teams.
- 5 years of managing high demand pipeline in Telecom environment.
- 7 years of direct software development experience in integration and writing of APIs. Very familiar with payment systems, and media and virtual Commerce.
- Must have hands-on experience with Blockchain and NFT technologies.
Deadline: Not Stated
How to Apply: Use the links below to apply:
5). Head of Technology – CTIO, FibreCo
Job Identification: 2717
Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 3H
Mission/ Core purpose of the Job
- The CTIO is expected to implement & manage the technology roadmap for Opco FiberCo by aligning and managing efficient and effective network roll out set up, operate a cost effective and future proof network & infrastructure, delivering excellent quality of service, coverage and capacity
- This role is to provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the fiber infrastructure & service orchestration.
- The CTIO will oversee overall IT Network & Infrastructure development utilization plans and manage all information technology resources for the Opco FiberCo.
Key Performance Areas:
- Core, essential responsibilities / outputs of the position (KPA’s)
Key Deliverables
- The Head of Technology & Network will be accountable to achieve the following objectives:
Strategy Development and Implementation:
- Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the GlobalConnect CTIO
- Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem
Staff Leadership and Management:
- Source, induct and manage talent in accordance with legislative guidelines
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Governance:
- Strategic Meetings:
- Participate and provide input in strategic meetings
- Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
- Provide inputs to and ensure adequate risk mitigation and controls in the function
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Drive preparation of proposals/ business case on change initiatives SLA, policies and procedures
- Escalations:
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / GlobalConnect Technology teams
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Function Tactical:
- Review and finalise objectives, targets and budgets for the function, under oversight of CEO
- Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
- Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management
- Performance:
- Monitor Technology & Network functional performance and alignment with overall OpCo strategy
- SLA approval and exception performance review
Budgets:
- Manage function’s budgets in line with business objectives, under oversight of CEO
- Ensure that the cost of operations are managed, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO
Operational Delivery:
Functional Leadership:
- As the functional leader of the Technology & Network vertical, the role is accountable to:
- Monitor and align the direction, strategy and results of the Technology & Network vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
- Lead and deploy an integrated solution development and problem-solving philosophy across the function
- Serve on the executive committee to align technology goals to other departmental and organizational objectives
Delivery Leadership:
- As the delivery leader of the Technology & Network vertical, the role is accountable for the following work area outcomes:
- Manage the Technology Infrastructure, Network and Service delivery for International IP Leased Lines, National IP Transit, Backhaul, National & Metro Leased Lines
- Manage Fiber assets & capex in excess of 20 Mn USD
- Oversee team, resources and service providers to ensure provision and quality of service and connectivity and to support implementation of changes to support service delivery
- Accountable for the architectural and design to the develop of the Fibre Network and supporting Infrastructure environment
- Manage technical implementation of agreed initiatives working with all required parties to ensure successful delivery
- Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per standards
- Oversee Technology & Network work packages including fiber network design, underground conduit design, and fiber splicing design
- Oversee Fiber infrastructure Network Deployment plans in line with GlobaclConnect Technology team guidelines.
- Accountable for network resilience and redundancy plans for the network
- Oversee & Manage equipment providers, subcontractors (civil engineering), technical teams
- Oversee & manage Network Planning & Capacity, Network operations and Infrastructure roll out
- Manage the enterprise Information Security & IT service management for the Opco
- Ensure customer complaints & escalations are resolved within the agreed SLA timelines with the Manager Services provider
- Understand the technology trends in telecom infrastructure and need to validate and apply relevant technology changes to evolve the company infrastructure to meet changing business and customer requirements
- Build quality assurance and data protection processes and policies by ensuring accurate SOPs and maintenance of critical documentation
- Develop, track, and maintain network availability and quality metrics for all routes
- Knowledgeable in the Disaster Recovery processes of the systems & infrastructure
- Oversee & ensure appropriate maintenance processes are in place to protect the performance of the service in the longer term
Job Requirements
Educational Qualifiations:
- Candidates should possess a B.Tech/B.Eng. /B.Sc.
- Minimum of 4-year degree in Computer Science, Engineering or a related field
- Master’s degree in technology/Engineering is preferred
Experience:
- Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role
- 10 to 12 years of Professional/Technical Experience in wholesale/infrastructure/B2B Telecommunications sector/ industry with good knowledge in Planning & Designing of FTTX Networks
- Experience working in a service-based business for FTTx and Telecommunications Design of Infrastructure (Civils and Fibre) will be advantageous
- Experience in MapInfo/Spatial net/GIS Tools/AutoCAD will be useful
- Good knowledge of BOQ and BOM for FTTx Designs
- Proven track record in leading and delivering successful network rollout projects
- Experience working in a global/multinational enterprise with a good understanding emerging markets
Functional Knowledge:
- FTTX Network solution design & planning
- Backbone transmission planning & roll-out
- Service Orchestration
- Cabling & leased line management
- Network operations management
- Outsourcing contract management
- IT service & platform management
- Service monitoring
Skills:
- Strategic thinking
- Technical Acumen
- Business Acumen
- Analytical thinking
- Conflict management
- Data interpretation
- Decision making
- Delivery focused
- Leadership
- Negotiations
- Innovation
- Presentation
6). Manager – IP Technology Operations
Location: Nigeria
The Manager: IP Technology Operations will be accountable to achieve the following objectives:
- Develop and maintain an IP/MPLS and security network strategy with a 3-to-5-year technology and OSS roadmap.
- Develop and maintain an IP address management strategy across the OpCos and Global Network
- Provide inputs to the development of global product strategy and deliver product portfolio roadmap for IP/MPLS, Security, Peering and wholesale solutions.
- Provide analysis and inputs for go-to-market strategy focusing on the optimal level utilization of
- Bayobab fixed infrastructure assets, working hand in hand with other business units of Bayobab
- Manage overall product life cycle for IP/MPLS and Security global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services)
- Prepare High Level Design and Low-Level Design planning documentation.
- Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks.
- Developing policies and procedures for the Global IP/MPLS and security network
- Plan for growth, projecting future traffic and right sizing links and tunnels to meet service level objectives.
- Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability.
- Perform network capacity / cost assessments and provide input to business cases for internal projects and Multinational Customer solutions.
- Interface with Bayobab sales, business development and other technical business units and support the design of enterprise grade multi-country networks (for GEBU) as well as FiberCo networks.
- Be proactive in recommending improvements to the Global and OpCo IP/MPLS and security network infrastructure in the drive for best-in-class service availability and reliability.
- Provide inputs in the pricing and budget forecasts for IP/MPLS solutions.
- Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
- Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues.
- Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support.
- Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue.
- Address possible future requirements of customers in product roadmap using market insights and research.
- Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities.
- Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision.
- Supervise IP/MPLS services’ implementation covering the installations, testing & handover.
- Provide strategic insight and direction to influence major platform decisions.
Role Deliverables
- Work together with other Bayobab business units to provide analysis and inputs for strategy, financial planning and reporting in regard to MTN fixed infrastructure IP/MPLS services.
- Manage customers, suppliers and make sure that the service is delivered on an agreed level of quality and in situations faults/incidents, they are handled within SLAs based on severity levels.
- Prepare and present business cases for high-level initiatives to Management for approval, funding and prioritisation.
- Prepare and present IP/MPLS, Security and peering architecture standards.
- Lead and manage cross-functional, collaborative teams on standard IP/MPLS and security network architecture development or process improvement initiatives.
Role Dependencies
Support of the enterprise strategy and other significant business unit – Fixed and Mobility business units
QUALIFICATIONS
Education:
- Minimum 4 Year Academic Degree in Technical/ Engineering Degree/Diploma or similar qualification
- English, French and Arabic (as advantage)
Experience:
- 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
- Relevant experience with IP networks, Minimum of 5 years of experience with multiservice platforms, routing platforms, routing protocols ISIS/RIP/RSVP/OSPF/BGP/ BGP/ and troubleshooting down to packet level
Competencies:
- Ability to maintain a large network with complex network technology
- Excellent TCP/ IP networking skills
- Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint
Deadline: Not Stated
How to Apply: Use the links below to apply:
7). Engineer – CloudOps
Location: Nigeria
Mission
- Ensure the smooth operation and upkeep of MTNN’s Cloud components, such as landing zones, containers, VMs, databases, backups, storage, and systems management components, by overseeing their life cycle and documentation in adherence to established design standards.
Description
- Deploy, configure, and manage cloud infrastructure environment and/or applications through cross-technology administration (OS, databases, virtual networks), scripting, and monitoring automation execution.
- Develop automation solutions to help streamline processes.
- Implement security measures to protect data from unauthorized access or use.
- Monitor the performance of cloud computing systems in real-time to ensure efficient and reliable performance.
- Design and implement disaster recovery solutions for data centers in order to reduce risks.
- Create detailed documentation of all technical aspects of a cloud computing system such as configuration settings and troubleshooting procedures.
- Maintain the security of the organization’s systems by monitoring activity logs and detecting signs of intrusions or malware infections.
- Performing capacity planning to determine whether resources will have enough space to handle growth in demand.
- Monitor the health of applications by analyzing system logs for errors and performance problems.
- Recommend changes to application architecture or design to improve efficiency and performance.
- Analyze IT Cloud requirements from business units and deliver solutions for an integral global cloud environment.
- Lead interactions with partners and service providers to foster strong relationship and troubleshoot major issues, determine adequate support levels, and evaluates new offerings.
- Provide enhancements to existing products across cloud platforms for future capabilities.
- Lead specific Cloud projects including the design, justification, and implementation.
Education:
- First degree in Computer Science, Engineering, or any related discipline
- Fluent in English
Experience:
3 – 7 years’ experience which must include:
- Hands-on Hyperscaler technology using MS Azure, Google and Amazon.
- Strong experience working in a complex public and private Cloud environment.
- Excellent understanding of the architecture, maintenance, and administration of Linux servers.
- Strong general programming skills, along with knowledge of programming languages such as SQL, Java, Python, Ruby, Golang, PHP, and .NET
- Hands-on understanding of DevOps practices.
- Strong knowledge on the use containerization tools and a solid understanding of Docker and Kubernetes.
- Knowledge of cybersecurity in the context of the cloud.
- Experience in platform migrations from on-prem and between Hyperscalers
- Experience with emerging technologies such as Cloud computing, Big Data, NoSQL & RDBMS databases, familiar with the following database technologies (MySQL, MongoDB, Cassandra, SQL Server & Oracle).
- Understanding of Agile project management methodologies.
- Good troubleshooting, analytical, communication, collaboration and presentation skills.
Deadline: Not Stated
How to Apply: Use the links below to apply:
8). Manager – Radio Access Performance
Location: Nigeria
Mission:
- Develop a network performance and quality assurance methodology or framework to monitor and optimize the radio access network.
- Drive adherence to regulatory QoS requirements and ensure network quality audits and assessments.
- To provide network analytics and insights to Network Group functions and other business functions for informed decision-making.
Description:
- Prepare Network impact analysis of commercial products and promotions to support our applications to the regulator.
- Participate in contract negotiations to reduce costs and drive the MTNN Value Creation Philosophy.
- Develop, prepare, review, and analyze financial performance indicators for Network Group Capex and Opex.
- Initiate, develop, and champion the execution of innovative solutions to address operational shortfalls.
- Co-ordinate industry research and evaluate business intelligence information to serve as input to NWG’s strategy development and plans.
- Coordinate end-to-end technology solution planning across NWG planning functions to determine dependencies and ensure completeness in solution deployment specifications.
- Network Quality Assurance
- Regularly monitor, track, and report network data inconsistencies and discrepancies.
- Development of Software Tools Identify new software requirements and participate in the specification of all custom software tools, such as:
- NetCM, Aircom Suite, Netcharts,
- CDR Analysis
- CEM tools
- Develop, prepare, review, and analyze operational performance indicators to identify areas in which synergies can be achieved for quality improvement and cost efficiencies.
- Assist with the creation and documentation of assigned plans on behalf of the Chief Technical Officer/Network Group.
- Review, update, and publish the Network Group Organogram.
- Provide analytical, documentation, and project management support on projects and assignments as agreed with the Chief Technical Officer.
- Liaise with line managers to ensure the implementation of approved projects.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Education:
- B.Sc./B.Engr. in Electrical/Electronics, Communications Engineering, or Telecommunications Engineering
- A Master’s degree in Telecoms, Management, or equivalent would be an added advantage.
- Fluent in English
Experience:
6–13 years’ experience within an RF Planning and Optimization or Network Performance function in the telecommunications environment
- Vast knowledge and experience in Radio Network Optimization
- Experience working on a multivendor and multiband network.
- Experience with Ericsson and Huawei equipment will be desirable.
- Proven experience in managing complex projects.
- Experience in Network Planning and Operations
Deadline: Not Stated
How to Apply: Use the links below to apply:
9). Analyst – Products (Voice)
Location: Nigeria
Mission:
- To assist in the prepaid service, postpaid service, data service, and content service definitions and loyalty promotion definitions for the consumer market, test, and implementation; project management support; and customer support for new services within the first six months of launch.
- To support the product and promotion development portfolio lifecycle project management (including implementation and launch of consumer segment targeted communications, promotions, and products).
Description:
- Guarantee quality assurance of new or existing products and services to ensure designs are in line with segment strategy and objectives.
- Define and implement promotions as required by market segments, as well as organize road shows for new data products and services across the regions.
- Authorize outbound campaigns, conduct or monitor customer surveys, and produce value-adding reports for informed decision-making on MTN’s new and existing products in the consumer portfolio on an ongoing basis.
- Keep abreast of new telecom marketing products, services, and customer loyalty initiatives developed by competitors and other operators and recommend appropriate actions to be taken.
- Ensure adherence to defined policies, procedures, and quality standards as agreed within the department.
- Provide information packs and FAQs to guide the deployment and use of new products and services.
- Initiate communication on the developed CRM strategy as well as liaise with technical teams on customer care and billing applications.
- Ensure sign-off of product specifications and UAT reports.
- Drive and participate actively in FUTs and provide resources for UAT and FUTs.
- Liaise with technical teams on customer care and billing applications.
- Monitor suppliers’ compliance with SLAs and business rules.
- Assist in maintaining relationships and meeting market needs with internal stakeholders, external partners, suppliers, and other relevant vendors at MTN/vendor premises towards the startup and closure of key projects.
Education:
- First degree in any related discipline
- Fluent in English
Experience:
3–7 years’ experience in an area of specialization, with experience working with others
- Experience working in a medium organization
- Marketing Communications
- Product Development
- Project management experience
Deadline: Not Stated
How to Apply: Use the links below to apply:
10). Manager – Visualisation
Location: Nigeria
Mission:
- To produce analytics reports and dashboards in support of the MTNN business intelligence strategy, including requirements generation for the new data and information needs of the various departments and teams.
- To support the business in understanding and utilizing business intelligence and enterprise data assets to make informed decisions.
Description:
- Use market analysis, customer satisfaction, and internal service costing data to develop and manage value-based pricing strategies across the full range of MTNN products and services.
- Estimate projects for business analysis given the data and systems available and the reporting needs of end users.
- Review business needs, translate them into functional requirements, and manage the entire lifecycle of IT deliverables.
- Interact with technical resources to understand and make best use of the corporate analytics technology stack, data warehouse, and translation tools.
- Develop and maintain project plans and coordinate cross-functional activities for assigned projects. Duties include maintaining schedules to ensure timely completion of projects while meeting deadlines and budgetary constraints.
- Communicate with business managers regarding the status of specific projects.
- Oversee the development and implementation of reporting and visualization requirements from business teams.
- Develop geographical and regional information and analysis and provide ongoing and ad hoc reports on essential “health indicators” of the business.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
- Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
- Identify the training requirements of team members and develop a program to address knowledge gaps and enrich the knowledge repository within the department.
Education:
- First degree in computer science, information systems management, business, or any other related field, with appropriate on-the-job training from relevant professional experience.
- A Master of Business Administration is highly desirable.
- Fluency in English
Experience:
6–13 years’ experience that includes:
- Minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others.
- Experience working in a medium- to large organization
- Minimum of 2-3 years in information systems and/or analytics, preferably in business intelligence or data analytics (building and managing enterprise-wide reports and dashboards).
- Relevant experience as a project manager and/or a business process analyst
- Proven experience with big data platforms, analytics, product selection, and proof-of-concept evaluation
- Expert-level in SQL and data warehousing
- Product and marketing management experience is highly desirable.
- Strong knowledge of business intelligence and analytics products, best practices, and implementation approaches is required.
Deadline: Not Stated
How to Apply: Use the links below to apply:
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