Recruitment at 9mobile Nigeria

9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

We are recruiting to fill the position below:

Job Title: Specialist, Youth Segment

Location: Nigeria

Job Summary

• The Specialist Youth Segment will contribute to developing and executing strategic plans aimed at increasing subscriber numbers and revenues.
• Responsible for developing cutting-edge initiatives to drive the achievement of business objectives of the Youth Segment.
• The Specialist Youth Segment will be charged with the responsibility of effective product performance monitoring, interpreting results, and taking actions for improvement.
• Responsible for monitoring and reporting on all competitive activities in the market to stay ahead in the Youth Segment.

Roles and Responsibilities

• Identify new market and usage opportunities within the youth segment.
• Develop and execute strategic plans aligned with the departmental objectives.
• Execute initiatives aimed at driving revenue and subscriber base growth of the youth segment.
• Provide input in the development of concepts for promotional campaigns.
• Ensure on-ground marketing activations are designed and implemented successfully pan Nigeria.
• Conduct regular market research to stay updated on evolving trends, competitors’ activities, and emerging opportunities within the youth segment.
• Utilize data analytics to understand customer behavior, preferences, and trends within the youth segment.
• Prepare agreed periodic activity and performance reports for the attention of the Manager Core Products.
• Manage relationships across the organization to facilitate timely, qualitative and cost-effective project delivery.
• Contribute to building and maintaining brand strength and TOMA through advertising, media, and other marketing vehicles.
• Manage and Coordinate brand promotion, product launches, and revamps end-to-end.
• Manage relationships with key agencies on an ongoing basis.
• Assist with logistics for awareness campaigns, fairs, and ad-hoc surveys aimed at promoting T2 products and services within the Youth/Teen market segment.
• Responsible for management of existing products and presenting innovative ideas aimed at creating new propositions and related profit streams.
• Review all communication materials of all youth segment products and make improvement recommendations.
• Monitor all deployed communication materials of the youth segment such as OOH, Radio Jingles, TVCs, etc., and ensure Brand consistency.
• Facilitate Product training across Regions Nationwide.
• Research into the industry needs (Identify industry gaps) to identify product matching within assigned segment.
• Collaborate with Product Development Team, Brands, PR, Sales, etc. for Product launch.
• Other duties as assigned by line manager but within the scope of this job role.

Education and Experience

• Bachelor’s Degree in any relevant field. Relevant Professional Certifications are an advantage.
• 3-5 years’ experience in Telecoms or FMCG, with at least 1 year experience in consumer-focused marketing. Experience in development of Marketing plans, advertising materials, and product life cycle monitoring will be an advantage.
• 2 years’ experience in management of Consumer Segment product(s) within Telecoms industry (Preferred).
• Experience in general segment or micro-segmentation responsibilities either in Telecoms or FMCG (Optional).
• Familiarity with trends in the youth/teen space.
• Understanding of the regional peculiarities and opportunities.
• Ability to effectively execute both tactical and strategic plans.
• Good understanding of social and digital media.
• Customer segmentation & profiling skills.
• Great communication skills.
• Research, analytics, negotiation & persuasion skills.
• Report writing & data visualization.
• Knowledge of the full range of T2 products and services portfolio.
• Market & competitors’ knowledge.
• Ability to build business cases.
• Customer focus and complaints handling skills.
• Networking & relationship building skills.
• Flexibility and adaptability.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist VAS & Partnership Management

Location: Nigeria

Job Summary

• Manage internal and external stakeholders and ensure efficiency of the various relevant processes from partner/service onboarding to product management, customer, regulatory and partner management to guarantee and improve business performance.

Roles and Responsibilities
Operational:

• Oversee the technical go-to-market process for new services by establishing and maintaining relationships with key internal and external stakeholders in the product delivery processes.
• Facilitate the registration, onboarding, and support of new partners/aggregators, and keep contact/service information database.
• Interface with all relevant stakeholders including but not limited to Customer Care, Regulatory & Compliance, Legal, VAS Planning & Operations, IT, Segment Marketing etc. to ensure customer, regulatory and all legal requirements are promptly addressed.
• Monitor invoicing and payment process and keep track of current financial status of all partners.
• Management of the Digital Business product catalogue and shortcode database.
• Responsible for tracking contract status and facilitate the timely renewals of expiring contracts.
• Develop and maintain relationships with partners and track achievement of SLAs.
• Keep abreast of global and local best practices as it relates to existing and emerging VAS technology.
• Monitor and report on competitor activity with regards to new products and services.
• Prepare/compile agreed periodic (daily, weekly, monthly etc.) service integration activity and performance reports for the attention of the Manager, VAS & Digital Service.
• Ensure full adherence to customer complaint and resolution process for all SMS, USSD, portal and IVR-based MASP & MFS services.
• Management of the DND service.
• Perform other duties as assigned by the Manager, VAS & Digital Services

Education and Experience

• First Degree or its equivalent from a reputable University.
• 2 – 5 years’ experience with working knowledge of the Value-Added Services industry, Vendor Management and Product Development processes.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Enterprise Support Services (Big Data / Outbound Campaign)

Location: Nigeria

Job Summary

• Lead the design, implementation, and maintenance of Big Data infrastructure and tools, including collecting, storing, processing, campaigning and analyzing our data and data systems. Service and Resource/Infrastructure capacity development and governance across enterprise systems.

Roles and Responsibilities
Tactical:

• Assist in the implementation of approved policies and procedures for Big data infrastructure and tools design, implementation and maintenance.
• Partner with business leaders, IT service operations team and other relevant stakeholders to identify Big data solution and infrastructure in line with Business requirements
• Responsible for planning of Big Data solution and infrastructure upgrades and deployment.

Operational:

• Provide technical and operational support in the management of Big data solution and infrastructure in a highly dynamic business environment and to support business
• Provide support in the implementation and user acceptance testing of Big data solution and infrastructure.
• Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
• Gather and process raw data at scale
• Create, execute and monitor the performance of campaigns.
• Create integrated campaigns based on market segments to gain new customers and build repeat business
• Design and develop data applications and reports using selected tools and frameworks as required and requested.
• Read, extract, transform, stage and load data to selected tools and frameworks as required and requested
• Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
• Work closely with the other team members for 3rd party integration of data sources
• Process structured and unstructured data into a form suitable for analysis.
• Work closely with our business users to build sophisticated multi-channel campaigns.
• Support business decisions with ad hoc analysis as needed.
• Monitoring data performance and modifying infrastructure as needed.Provide input into documentation and updating of Standard operating procedures and process documents.
• Provide input into definition data retention policies.
• Carry out other duties as instructed by Manager, Enterprise Support Services

Education and Experience

• Bachelor’s Degree or more in Computer Science or a related field.
• 5 – 7 years of recent experience in data engineering.
• Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required
• A solid track record of data management showing your flawless execution and attention to detail.
• Strong knowledge of and experience with statistics.
• Programming experience, ideally in Python, Spark, Kafka or Java, and a willingness to learn new programming languages to meet goals and objectives.
• Experience in C, Perl, Javascript or other programming languages is a plus.
• Knowledge of data cleaning, wrangling, visualization and reporting, with an understanding of the best, most efficient use of associated tools and applications to complete these tasks.
• Experience in Hive, Spark or/and MapReduce is a plus
• Deep knowledge of data mining, machine learning, natural language processing, or information retrieval
• Experience processing large amounts of structured and unstructured data, including integrating data from multiple sources.
• Experience with machine learning toolkits including, H2O, SparkML or Mahout
• A willingness to explore new alternatives or options to solve data mining issues, and utilize a combination of industry best practices, data innovations and your experience to get the job done
• Experience in production support and troubleshooting
• You find satisfaction in a job well done and thrive on solving head-scratching problems.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Business Support Systems (BSS) – SIM Reg

Location: Nigeria

Job Summary

• This role undertakes the operations of the relevant Business Support Systems (BSS) covering all environments; Production, Test and Disaster Recovery to ensure adequate maintenance, operation and improvement of the entire BSS components and related software stack to achieve the required quality of service and service levels.
• The role focuses on mainly on the Customer Relationship Management (CRM), KYC solution and Mobile Number Portability (MNP) systems but is required to have knowledge of and would be required to work on other BSS solutions, Provisioning, Middleware, Mediation and related systems.
• The Convergent Billing System (CBS) is excluded from the scope of the BSS solutions.

Roles and Responsibilities
Tactical:

• Participate and contribute to the development and maintenance of the IT Strategy and IT Operating model
• Enforce BSS related processes and procedures.
• Provide input on BSS Operations to other relevant IT processes and procedures.
• Provides advisory services to IT Senior Management on BSS and operations
• Support BSS architecture design and optimization and BSS integration with Operations Support Systems (OSS) and the CBS
• Support project planning and execution within the BSS domain
• Drive continual enhancements and improvements to the BSS and processes for business benefits.
• Guide IT to optimal value creation using trending, analysis and benchmarking capabilities.
• Drive for the attainment of agreed service levels for the BSS Operations and related KPIs
• Liaise with revenue management in ensuring business revenue is secure with appropriate interventions where there are business exposures.
• Support Performance Management unit in Contract Management, Vendor Management & Service Level Management related to assigned BSS services.

Operational:

• Monitor the assigned BSS application services for availability, performance in line with agreed Service Levels, overall health check of underlying system processes, capacity in line with licensing and business requirements, batch jobs monitoring/management.
• Carry out trend analysis, root cause analysis, known error establishment, and creation of Change Requests, Incidents and Problem tracking and escalation, resolution and closure, user administration, License Management & Administration and service reporting for the assigned BSS applications.
• Contribute to regular health check service to provides comprehensive BSS application status information for the assigned systems to aid the identification of potential issues and bottlenecks and forestall any events that may affect the availability, performance, and security of the application.
• Analyse and diagnose the resource utilization trends and problems associated with the application processes and tuning the assigned BSS application environment, collaborating with IT Performance & Capacity Management functions to achieve and/or maintain the agreed Service Levels.
• Ensure proper documentation of the assigned BSS operating environments and storage into the knowledge management system for purposes of knowledge management and business continuity.
• Manage the inquiry and request handling service in fulfilling standard and ad-hoc service requests related to the assigned BSS.
• Work with relevant stakeholders to develop and periodically update a standard recovery procedure for operation to follow when a disaster occurs.
• Contribute to ensuring the adequacy of the available Disaster Recovery (DR) infrastructure of the assigned BSS to either maintain operation functions at an interim minimal survival level and/or re-establish full scale operations at a state of normal operation level if possible.
• Participate in the periodic disaster recovery drills for services involving the assigned BSS as planned and executed by the IT Business Continuity team
• Ensure all system and non-system processes required to guarantee a successful transfer of services between primary and DR sites are operational and working as planned.
• Implement a system to validate the integrity of replication and all DR processes/services between the primary and DR sites and provide periodic reports to IT Management.

Requirements
Education:

• Bachelor’s Degree in Engineering / Sciences from an accredited college/university preferred.

Experience:

• Strong customer-centricity is required.
• 4 to 6 years of combined experience work experience in CRM, MNP and other BSS operations with role no less than half of those in an IT/Telecoms environment is strongly required.
• Experience with IT resource planning, task prioritization, budget / cost control.  Strong ability to process data and extract actionable insights.
• Sound knowledge of internal business processes in the mobile telecommunications industry; possesses a broad-based operational perspective and provides solutions.
• Experience inworking / negotiating through complex issues and providing alternative solutions.
• Good and demonstrable knowledge of & experience in IT Service Management in general and IT Operations specifically is required.
• Highly developed business communications skill (verbal and written), good team player, change agent, strategic and creative, excellent relationship management skills and the ability to drive performance, consensus from all areas within the company.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Compensation & Benefits

Location: Nigeria

Job Summary

• The role holder will be responsible for designing, implementing organization-wide total reward, and managing competitive compensation structures, policies and employee benefit programs.
• This role will ensure alignment with organizational goals, legal compliance, and market competitiveness to enable EMTS attract, retain and motivate best talent.
• Manage the reward team, to ensure that reward, recognition and well-being initiatives in EMTS re-enforce the corporate values and deliver employee value proposition.

Roles and Responsibilities
Tactical:

• Provide input in the articulation of EMTS Reward & Well Being strategy and philosophy.
• Periodically scan the market for comparable compensation practices and conduct benchmark survey.
• Advice CHRO on new pay practices and recommend options for the business.
• Propose strategies for aligning the company’s compensation and benefit practice with market realities.
• Develop and maintain salary structures, pay grades, and incentive plans.
• Conduct job evaluations and market benchmarking to ensure competitive pay.
• Advise leadership on compensation decisions and budget implications
• Propose and implement appropriate pay for performance models.
• Ensures that all policies, programs, and candidate selection processes are implemented in strict compliance with the Equal Employment Opportunity Policy, relevant reporting requirements, and applicable State and Federal laws.
• Liaise with Finance and external tax consultants to design compensation structures that minimize tax exposures and ensure compliance with tax laws and regulations.
• Implement competitive compensation packages to ensure EMTS can attract and retain quality talent in the market.
• Proactively research and gather data on industry reward practices and compensation packages and benchmark EMTS’s package position against industry standards.
• Continuously monitor, evaluate and recommend improvements/revisions to Reward policies and processes to reflect current realities.
• Monitor the organization’s salary structure and benefits provision to ensure a balance between control of staff costs and attracting and retaining staff.
• Use HRIS and analytics tools to generate insights and support strategic decisions
• Ensure HR projects are carried out in accordance with agreed budget, timeline and resources.
• Coordinate the alignment of EMTS salary scale to job grades to reflect current realities.

Operational:

• Advice line managers on Reward/Benefits for new hires.
• Communicate updates and changes to compensation structure to staff.
• Plan and manage the human and material resources of the team to optimize performance, morale and enhance productivity.
• Provide leadership and guidance to team members and manage subordinate’s performance towards the achievement of overall team objectives.
• Maintain accurate records and reporting for audits and compliance.
• Use HRIS and analytics tools to generate insights and support strategic decisions.
• Prepare/compile agreed periodic activity and performance reports for the attention of the CHRO
• Perform any other duties as assigned by the CHRO.
• Responsible for Wellness program reports i.e. utilization, statistics, and satisfaction
• Responsible for Wellness related communications by partnering with Brands & Communications and Health & Safety teams (e-mails, posters, screen messaging, desk-drops, wellness newsletter etc.).

Education and Experience

• First Degree in Accounting, Social Sciences or related fields.
• 8 years work experience with at least five (5) years in compensation and benefits or total rewards.

Required Capabilities:
Knowledge:

• Remuneration Analysis & Design
• Budgeting
• Experience with HRIS systems and compensation tools
• Strong analytical and Excel skills.
• Knowledge of compensation frameworks and benefits legislation.

Skills:

• Strong analytical and Excel skills.
• Excellent communication and negotiation abilities.
• Accountability

Behaviour:

• All EMTS Core Values.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Billing

Location: Nigeria

Job Summary

• The Billing and Charging Systems Specialist will ensure that all postpaid subscriber’s events are accurately aggregated, billed and summarized in line with specified service level agreements.
• He/she is to ensure that all call data events are completely processed and analysed daily and ensure they are in trend, He/she is also to ensure that all clarifications/issues raised before, during and after every bill run is treated within agreed timelines.
• The Billing & Charging systems specialist is required to support the charging systems and ensure 100% service and system uptime.

Roles and Responsibilities

• Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
• Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation.
• Conduct sample/test bill run between the 20th and 25th of the month, also work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated.
• Ensure that all participating call data events are well and completely processed at the end of each month.
• Complete error CDR resolution and bucket management
• Conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stake holders till completion.
• Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department.
• Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines.
• Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month.
• Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback.
• Manage all Convergent Billing System (CBS) nodes handling rating, charging, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software.
• Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority.
• Ensure all business and system reports are accurately and duly generated for business decisions.
• Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.

Requirements
Education:

• Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
• Lead all workshops(Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
• Provide functional application leadership and guidance to client regarding “leading practices” and the functionality of the software modules through all phases of an implementation
• Have a positive, dynamic, and flexible attitude, should be an excellent team player.
• Ability to effectively work with end-users remotely.
• Has excellent English spoken and written language communication skills.
• Display a passion for the role and a strong desire to deliver to the best of their abilit
• Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
• Wider experience of Order Management and fulfilments processes from a business context.

Competence/Certifications:

• Strong problem solving skills.
• Good knowledge and use of SQL
• Strong knowledge of Unix Operating System
• Good analytical skills & strong attention to details
• Excellent ability to express ideas verbally, including strong presentation skills
• Good engagement & communication skills
• Ability to plan, organize and manage pressure.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online