Recruitment at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Research Program and Business Development Manager

Location: Abuja
Employment Type: Full-time
Department: Research  Team
Reports to: Chief Innovation Officer

Mission Objective

• Research is a core component of EHA Clinics dedication to enhancing health care.
• Our Research team is on a mission is to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians.
• We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals.
• As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization’s overarching mission of delivering quality, accessible, and affordable health care.
• The Research Program and Business Development Manager will support the chief innovation officer in growing and managing the research program by critically assessing and originating new frameworks and policies to sustain and enhance its relevance in the organization.
• S/he will plan and manage the execution of diverse research initiatives, grant proposals and projects at EHA Clinics while fostering partnerships with local (Nigerian) and international researchers and institutions to uncover novel research and business prospects.
• Leading the deployment of strategies that cater to emerging business imperatives and client demands, the Manager will distinctly position EHA Clinics as a leading center of expertise

Duties and Responsibilities
Purpose:

• Lead the critical assessment and origination of innovative policies and frameworks to sustain and enhance the relevance of our research efforts towards emerging priorities and client needs.
• Screen grant applications and RFPs to identify research opportunities and prepare winning proposals in conjunction with the chief innovation officer and research scientists.
• Manage a team of project managers, research staff and clinical staff to successfully execute research projects.

Engagement:

• Manage collaboration and coordination with internal teams:
• Forecast risks and implement plans to mitigate risks in collaboration with team members and other stakeholders.
• Develop collaborative networks with a wide range of researchers and research institutions across Nigeria. Conduct outreach activities at universities and other suitable organizations to solicit new projects and staff.
• Regularly create social media posts and stories to increase the visibility of the department’s in the local and professional community.

Delivery:

• Actively monitor the progress of multiple projects simultaneously to ensure they meet deliverables and deadlines.
• Create and maintain comprehensive project documentation. And adhere to organizational policies and procedures.
• Set and enforce stringent metrics and standards to guarantee consistent quality across all research service, program, and portfolio deliverables
• Prepare and monitor departmental and individual KPIs. Adhere to EHA Clinics code of conduct and ethical standards of the field.

Targeted Specialized Knowledge

• PhD in public health, life sciences or a similar field from an outstanding academic university is a minimum requirement for this position
• A minimum of 3 years work experience as a project manager or 1 year as a program manager in an international organization is essential.
• Proficiency in the English language and the ability to write science in a clear, coherent and persuasive manner.
• Strong computer skills, including Google Suite are essential. Good documentation and analytical skills.
• Willingness to travel up to 50% of the time as required.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Mission Objective

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Client Engagement Associate will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
• The Client engagement Associate will be required to ensure customer conversions and retention.
• The Client engagement Associate should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them.
• The goal of the Client engagement Associate will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

Duties And Responsibilities
Purpose:

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

Engagement:

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

Delivery:

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

Targeted Specialized Knowledge

• Minimum of Bachelor’s Degree in Marketing, Business Administration, or related field. Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Strong background in Sales and Marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.
• Proven track record of meeting and exceeding targets.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Remuneration

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Locum Doctor

Location: Lekki, Lagos
Reports to: Practice and Quality Assurance Manager
Department: Medical Team

Mission Objective

• The clinical services department ensures delivery of high quality medical and laboratory services that are patient centered in order to ensure optimal health and well being for patients achieving the organization’s mission and vision.
• The Medical Doctor will perform a range of functions including but not limited to; initial history taking, clinical assessments, diagnosis, treatment, and evaluation of care. S/he must demonstrate critical thinking in the clinical decision-making process, especially in assessing and diagnosing patients, leading to the delivery of safe care for all patients.
• The successful candidate will work collaboratively with the healthcare team and the Management Team to meet the needs of the patients, supporting the delivery of policy and procedures.
• The Medical Doctor will also review and act appropriately on blood results and referrals/correspondence regarding patients. In addition,
• S/he will be expected to occasionally carry out some home visits to patients registered on the Membership Scheme.

Duties and  Responsibilities
Ensure Process Integrity:
Purpose:

• Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
• Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.

Advise:
Engagement:

• Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
• Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
• Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.

Sustain Standards:
Delivery:

• Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.

Targeted Specialized Knowledge

• Degree In Medicine – MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

Remuneration
N2,000 on an hourly basis.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Officer, Facility

Location: Abuja
Employment Type: Full Time
Reports to: Facility Manager
Department: Facility and Fleet

Mission Objective

• The Operations Facilities unit provides technical and programmatic support services in the areas of Facility & Safety Management, External Facility Management, IT, Fleet Management and expansion Project Management which is critical to achieving the organization’s mission through resource planning, coordination, and management to support the organization’s internal and external stakeholders.
• The Facility Associate supports the Facility coordinator to plan, direct, coordinate, and control all facility maintenance.
• The role ensures proper safety, sanitation, and mechanical functions for the facility including; grounds and equipment.

Duties And Responsibilities
Purpose:

• Performs daily walk-about the facility and reports findings to the Facility supervisor. Ensure safety practices are followed throughout the facility.
• Provides reports on facility operations to the team. Provide administrative support to the facility team.
• Maintain physical space, ensuring a safe, clean, and functional environment.

Engagements:

• Inform team on issues which impact on the facility/machines and processes to meet established quality expectations/standards.
• Supervision of vendors during maintenance works
• Communicate with other teams to gather data relevant to support the work tools and appliances.

Delivery:

• Monitors facility supplies and stock level for replenishment.
• Maintain thorough knowledge of and monitor proper equipment use. Assists in ensuring adherence to Standard operating procedures (SOPs) of the department and Organisation at large.
• Involved in asset tagging and logistics operations.

Targeted Specialized Knowledge

• Minimum of Bachelor’s degree in Civil, Electrical or Mechanical Engineering, Management or any related field
• At least one year post-NYSC-related experience
• Proficiency in Google Suite.
• Knowledge of project and task management tools is an added advantage.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail.

Remuneration
EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Key Areas of Note

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.