Recruitment at First Bank of Nigeria Limited

Job Title: Card Processing Officer 2

Job Identification: 1335
Location: Nigeria
Employment Type: Full-time

Responsibilities

• Process production of all EMP credit cards
• Resolve all queries, disputes and issues on card production
• Responsible for follow-up with the Third Party Processor for generation of card personalization files
• Download of failed jobs, reprocess and notify branches of request status
• Responsible for communicating to Logistics Team on status of produced cards
• Responsible for the generation of daily, weekly and monthly reports on Credit card production to management
• Comply with the principles and policies in the information security hand book

Job Requirements

• Minimum Education: First Degree in any discipline
• Minimum of 5 years banking experience.
• Operational knowledge of electronic payment card
• Previous knowledge in banking operations is key.

Application Closing Date
8th April, 2025; 12:49.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: MasterCard International Settlement Officer

Job Identification: 1334
Location: Nigeria
Employment Type: Full-time

Responsibilities

• Analyze MasterCard Int’l Net settlement advisement (NSA) to ensure that settlement amount agrees with amount received from MasterCard.
• Review of T461, T140, T464, T057 files to extract settlement summary details for posting.
• Process Int’l Settlement and identify exceptions. Also, recognize income, expense and other settlement details.
• Acquirer transaction settlement including settlement of transactions done by all variants of MasterCard cards issued by other banks on First Bank’s ATMs bank-wide (local and cross border).
• Issuing transaction settlement including settlement of all transactions i.e Cross border transactions done by all variants of MasterCard issued by First Bank on Other Bank’s channels (ATM, POS, QR and Web transactions as well as settlement of Transactions for First Bank Subsidiaries.
• Review of issuing ATM, POS & Web transactions to ensure all settled transactions impacted customer’s account on Finacle. Extract details of transactions to impact customer’s account by generating transactions details include masked PAN, authorization ID, Card acceptor name, transaction dates, SSN, Auth ID and pass debit to identified accounts.
• Work with account monitoring team to ensure open items generated after reconciliation of Finacle online entries and ATM and POS International transaction settlement entries to ensure accuracy in settlement of all transactions done by our cards offshore and to prevent loss of funds.
• Analyzing MasterCard transactions trends and advice e-business group to enhance decision making during their product review session.
• Proactive processing of USD refunds, purchase transactions and other credit adjustments received from MasterCard through settlement to customer’s account to manage customer dissatisfaction.
• Review customer’s Mastercard Block lien complaints from contact center, LOU or branches to investigate and determine status of transactions and advise customers on failed/Successful transactions.
• Settlement of acquired cross border transactions done via POS or MasterCard Payment Gateway System (MPGS) to respective merchants’ accounts
• Re-imbursement of MasterCard Nostro account for transactions done offshore by our cards.
• Processing of sales of funds to Treasury on MasterCard transactions to ensure settlement debit is nil off.
• Monitoring all MasterCard Offshore and Nostro accounts to ensure entries are properly captured. Respond by posting corresponding entries to offshore postings into mirror accounts to balance the bank’s books.
• Ensure data integrity and compliance with Payment Card Industry Data Security Standard while dealing with cardholder information during transaction settlement/review.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

Job Requirements

• Minimum Education: B.Sc/HND in any Discipline, Preferably A Numerate Discipline.
• Minimum of 4 years of experience in  a similar role.

Application Closing Date
8th April, 2025; 10:30 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Interswitch Settlement Officer (Scholar Mordi)

Job Identification: 1333
Location: Nigeria
Employment Type: Full-time

Responsibilities

• Daily download of all settlement reports from the Settlement portals for the following products and archive them on Rubik DB.
• Extraction of transactions from the reports, analyzing downloaded reports and preparation
  of excel worksheet template to reconcile with the settled NIBSS amounts.
• Analyzing daily automated Settlement reports with individual downloaded reports to ensure accurate settlements.
• Ensure discrepancies observed in Settlement are escalated to Interswitch on Interswitch portal for prompt resolutions. Proactively follow up until fully resolved and also to relevant parties involved which is peculiar to each settlement.
• Ensuring that VAT is taken from income values as expected using 7.5/107.5% vat inclusive formula.
• Review of entries before posting ensuring that the right accounts are being debited/ credited.
• Liaising with relevant parties, Interswitch, Reconciliation team on issues that may arise from wrong settlement from the switch or unfunded accounts for prompt resolution
• As part of the Bank’s Information Security requirements, maintain the security of all
• Information entrusted to the staff and complied with the principles and policies in the Information Security Handbook

Job Requirements

• Minimum Education: B.Sc/Hnd in any discipline, preferably a Numerate discipline.
• Minimum of 4 years experience in a similar role.

Application Closing Date
8th April, 2025; 12:45

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Acquiring Dispute Officer

Job Identification: 1331
Location: Nigeria
Employment Type: Full-time

Job Description

• Provide leadership to the acquiring dispute team; ensuring that all chargeback claims are reviewed for validity and genuineness
• Oversee and ensure timely and proper response to chargeback claims raised against the bank on Arbiter, MasterCard Connect and Unified Payment platforms by other banks to minimize the bank’s exposure to financial losses from chargebacks
• Guide and monitor the team on proper chargeback processing to ensure minimal errors and improve the refund-rate to customers for genuine claims.
• Oversee the Acquirer Initiated Refund (AIR) as recommended by CBN
•  Review reversal upload files for onward credit to customers’ accounts
• Identify and escalate sensitive urgent regulatory issues related to dispute resolution
• Identify process improvement needs to promote efficiency.
• Provide timely and usable reports to the Unit Head.

Job Requirements

• Minimum Education: B.Sc / HND in any discipline, preferably a Numerate Discipline.
• Familiarity with electronic banking products is very essential. – analytical skills and willingness to learn is key recruitment criteria.

Application Closing Date
8th April, 2025; 12:42 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead – Digital Channels Support

Job Identification: 1330
Location: Nigeria
Employment Type: Full-time

Responsibilities

• Oversee and ensure timely and proper response to mails sent concerning cases for the team including requests, complaints, enquiries on cases already logged.
• Guide and monitor the team on proper token dispatch and manual reversals
• Review manual reversal upload files to be wrapped on TTUM and uploaded on Finacle
• Approve whitelist, First Monie Wallet, IBPS requests etc as well as treat card statement requests
• Onboard merchants on First Direct 2.0, Account Xplorer etc as well as treat corporate profile modification request
• Identify process improvements needs to promote efficiency after reviewing extant processes and the impact on efficient service delivery
• Provide timely and usable reports such as GH Monthly Report, RPA monthly report RPA Robot Daily Report as well as RPA weekly summary to the Unit Head
• Assist the Unit Head in driving Quality Assurance across board
• Drive perception of service recovery from internal customers
• Escalate issue patterns detected in the course of duties

Requirements

• Minimum Education: B.Sc/HND In Any Discipline, Preferably A Numerate Discipline.
• Familiarity with electronic banking products is very essential.
• Analytical skills and willingness to learn is key recruitment criteria.

Application Closing Date
8th April, 2025, 12;43

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Market Services Coordinator, Digital Campaign Management

Job Identification: 1349
Location: Nigeria
Job type: Full time

Duties and Responsibilities

• Support development of Digital Marketing strategy
• Own marketing efforts across digital channels from planning through design, execution and monitoring to deliver marketing and business unit objectives
• Demonstrate Subject Matter Expert (SME) for all engagement with campaign management vendors
• Direct strategy for campaign targeting for all digital channels (web, email, display, mobile, search, social etc.)
• Obtain appropriate approvals throughout the campaign development process including concept, creative execution, and compliance.
• Work with Content Development team and external agencies to develop digital campaign contents
• Brief external agencies including creative, digital and media planning agencies to deliver campaign activity against brief
• Oversee campaign execution and manage performance against agreed campaign activity and platforms
• Carry out post campaign analysis to report KPIs and distribute learning for future campaigns
• Develop social media strategy and implement social media plan/initiatives
• Work with the Strategic Planning Lead to develop social media KPIs & Metrics
• Develop and manage guidelines for social strategies for FirstBank’s products
• Coordinate activities of the Social Media Armies
• Leverage social listening to protect FirstBank brand and leverage listening insights on brand perception and customer characteristics and preferences to inform overall customer experience
• Oversee development of social media messaging calendars and monitor calendar execution
• Monitor social media performance and develop action plan for continuous improvement
• Leverage digital trends and innovations

Job Requirements
Educational qualification:

• Graduate Degree in Marketing, Social Sciences and/or Information Technology or related discipline
• Professional Diploma in Digital Marketing will be an added advantage or the relevant

Experience:

• 7+ years’ experience in marketing communications with at least 3 years’ experience in digital marketing, brand advertising and/or consumer goods marketing.
• Experience in financial services, product management and investment banking/asset management will be an added advantage
• Work experience in a Digital Lab, FCMG, Telecoms industry will be an added advantage

Application Closing Date
21st April, 2025; 16:02

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Web Developer & Mobile Solutions

Job Identification: 1346
Location: Nigeria
Employment Type: Full-time

Duties & Responsibilities

• Collaborating with cross-functional teams to integrate digital solutions seamlessly across channels.
• Responsible for managing all Apps / Mobile solutions / SEO activities such as deep linking, link building and keyword strategy to increase rankings of website/webpages on all major search networks.
• Technical support and training of the subsidiary focal persons in the Group on website related issues.
• Develop webpages, landing pages, microsite, Apps etc. for digital marketing campaigns in line with defined brand guidelines
• Coordinate VAPT remediations and ensure up to date tracking across touchpoints
• Responsible for value realization on all go-live projects and report promptly
• Handle Mobile / App / SEO requests to ensure they are adaptable and best practices are implemented
• Advise and implement necessary website security standards.
• Develop reports for relevant stakeholders describing usage rates and engagement levels
• Supervise and ensure resolution on all issues identified from crawling information tool and fix all broken links
• Support live production of events on owned platforms of the Bank
• Maintain and manage webmaster software and ensure all updates and renewals are done in a timely manner
• Identify and recommend improvement opportunities for FirstBank’s website
• Ensure relevant tools for optimizing sites are deployed are used, also ensure search engines show bank owned sites for selected queries.
• Manage internal and external link details to ensure a good amount of links are pointing to bank owned sites (backlinks) for listing on top of the search results.
• Perform A/B test for landing pages, messaging and multiple user experiences
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

Requirements
Education:

• Graduate Degree in Marketing, Social Sciences and/or Information Technology or related discipline
• Digital Marketing certification will be an added advantage
• Professional certifications in related field

Experience:

• 4 – 7 years’ experience in webmaster function
• Experience in marketing communications with at least 2 years’ experience in digital marketing, brand advertising and/or consumer goods marketing.
• Experience in financial services, product management and investment banking/asset management will be an added advantage
• Certification in related field is an added advantage such as Amazon Web Services (AWS), Certified Internet Webmaster (CIW), Java Script Specialist
• Work experience in a Digital Lab, FCMG, Telecommunication, IT industry will be an added advantage.

Application Closing Date
21st April, 2025 (03:58 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Account Monitoring and Reconciliation (Reconciliation Officer)

Job Identification: 1336
Location: Nigeria
Employment Type: Full-time

Job Description

• Daily of reconciliation of assigned GL account (receivable and payable)
• Daily investigation of open items
• Escalation of open item to stakeholder for prompt resolution
• Investigation of suspicious transactions and prompt escalation to head account monitoring
• Liaising with internal & external stakeholders

Job Requirements

• Minimum Education: B.Sc / HND In Any Discipline, Preferably A Numerate Discipline.
• Minimum of 2 years experience in a similar role.

Application Closing Date
8th April, 2025 (13:31).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Payment and Negotiations

Job Identification: 1323
Location: Nigeria
Employment Type: Full-time

Job Description

• Responsible for overall coordination, management, and administration of all Trade Credit Lines, Negotiation of Presentations on Documentary Credit, Booking and Liquidation of Trade Loans, Payments and Remittances on negotiated presentations and matured loans for the bank
• Provides leadership in the process of enforcement of compliance with regulatory dictates on Payment and Negotiation functions, ensuring that the bank complies with the provisions of the dynamically changing Foreign Exchange Extant Provisions, UCP, ISBP and other relevant international rules and standards.
• Oversees the process of provision of assurance functions in respect of enforcement of terms and conditions of Letters of Credit.
• Handles the process of engagement and relationship management with the regulators, internal and external stakeholders, local and foreign counter parties on payment and negotiation functions, sourcing of foreign exchange for payment on Compliant Presentations and Trade loans, platform development and business promotion.
• Oversees and Co-ordinate the process of Trade Loans booking and liquidation, Interest bookkeeping and collection, Charges administration on Trade Transactions.
• Oversees the process of administration of Revenue Assurance functions for the bank on Negotiated Documentation, Trade Loans, etc.
• Oversees the process of Interest and Charges Collection and Remittance
• Oversees the process of daily and periodic reconciliation of Nostro, GL, Suspense, Receivables and Payable accounts, ensuring open items are timely closed.
• Oversees the process of periodic rendition of regulatory, management and ad-hoc returns/reports as applicable to Payment and Negotiation functions.
• Oversees the process of administration and management of associated operational risks are identified with the risk mitigants put in place to avoid risk crystallization.
• Laisse with FINCON and External Auditors on Audit and Financial matters.
• Develop and handle capacity enhancement, skills building and knowledge transfer plans and programs for the team members.

Job Requirements

• 8 – 10 years of experience in Trade Functions
• First Degree in any discipline
• Trade Certification (CDCS, CSDG, CITF)
• Master’s degree and other professional certification (added advantage).

Application Closing Date
8th April, 2025, 01:05 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: VISA International Settlement Officer

Job Identification: 1332
Location: Nigeria
Employment Type: Full-time

Responsibilities

• Daily Settlement of visa international Acquired & Issuing transactions including Merchant refunds and issuer/acquirer chargeback to VISA Credit customers
• Settlement of international NOU transactions for the following card types: visa credit cards, visa prepaid (NGN & USD), and visa Gold.
• Contact and follow up with Emerging Market Payment (EMP- our third party processor) for credit cards & Unified Payments Services Limited (UPSL) on exceptions arising from daily settlement files.
• Review with Ebusiness and processing of VISA International monthly billing to the Bank (training costs, issuer fees, acquirer fees, etc.)
• Use VSS reports (110,120, 210 and 300) int’l to process the breakdown the settlement values into various settlement and subsidiaries accounts.
• Visa offshore account funding: Reconcile the visa credit card offshore transactions to determine the figure that will be reimburse to offshore account.
• Prepare schedules and instructions to corporate loans department and treasury department for re-imbursement of offshore VISA Settlement Account with SCB NY with funds recouped from First Bank VISA cardholders for transactions done internationally
• Review and resolve discrepancies and issues raised on domiciliary accounts as related to
  VISA Int’l transactions
• Monitor the VISA Settlement Account with SCB NY to ensure it is adequately funded to receive the daily Net Settlement amounts. VISA AC
• Advise treasury deal margin for VISA ACOB currency conversion for the bank to buy dollar and we receive the naira equivalent at an advised rate.
• POS ACQUIRED DOLLAR process for settlement of merchants for transactions consummated on the merchant’s terminal.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Requirements

• Minimum Education: B.Sc/HND in any Discipline, preferably a Numerate Discipline.
• Familiarity with electronic banking products is very essential.
• Analytical skills and willingness to learn is key recruitment criteria.

Application Closing Date
8th April, 2025,12;43

How to Apply
Interested and qualified candidates should:
Click here to apply online