Recruitment at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Senior Software Engineer

Location: Nigeria
Employment Type: Full-time (Hybrid)

Job Summary

• To drive the efficient & accurate development of the code required to produce the designed software solutions through the supervision and coordination of a team of developers and other stakeholders within the engineering department to ensure that solutions are delivered on time and on specification.

Responsibilities

• Develop software as per the approved specification document, ensuring that solutions are produced in line with timelines stipulated in the project plan.
• Support the Lead, Enterprise Software, in the development of detailed specifications for solutions to ensure the production of a clear, actionable specification document.
• Identify and propose optimizations or enhancements to the processes or tools used to develop software within Interswitch to contribute to a culture of continuous improvement and improve team efficiency.
• Research and interpret data, trends, and benchmarks relevant to digital products/services design.
• Provide fault isolation and resolution to limit and address issues promptly.
• Support junior team members by providing technical guidance and coaching to ensure they deliver the required quality.
• Ensure the development environment is stable and raise any issues with the relevant stakeholders in the Technology team to enable efficient delivery of code and minimize downtime.
• Research and suggest technical developments to improve the quality of the website/portal/software and supporting infrastructure to better meet users’ needs.
• Conduct testing of new products/services to assess against defined features, functionality, and/or impact.
• Attend all stand-ups and other project-related meetings as per the project plan to report on progress, address any delays, and request assistance when required to ensure on-time project delivery.
• Compile and present reports on the progress of various projects to ensure that the Lead Architect and other stakeholders are kept abreast of all initiatives.

Requirements

• Education:
  • First Degree in Computer Science or a related field.
• Experience:
  • General Experience:
    • 3 – 5 years of comprehensive experience in software engineering, including writing code, application engineering, and software architecture.
  • Managerial Experience:
    • Proven experience leading a team of developers to deliver results.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Job Title: Platform Manager, Professional Services

Location: Nigeria

About the Job

• Managing Technology Processes inherent in creating, managing and delivering training virtually
• Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team, such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS)
• Effectively market professional services learning solution to pre-defined target markets online and deliver revenue targets as assigned for the financial year

Key Responsibilities
Strategy Development:

• Understand the vision and strategy for the Professional Services Market
• Build and grow the Professional Services brand virtually
• Successfully transform key Professional Services onsite courses to virtual programmes
• Work with the team to ensure execution of sales strategies to improve market share for virtual training solutions

Graphic Design:

• Provide and evaluate visuals used during the content development process
• Work closely with the Design & UX Team to provide visuals, design, and UX for learning programs

LMS/LCMS Management:

• Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS)
• Maintain and support partner platforms’ LMS & LCMS

Authoring Systems Management:

• Maintain, support, and supervise tools, technologies, and content used during instructional design and content development

Delivery Platform Management:

• Provide technical and learning support for technology used in the electronic and online delivery of learning programs
• Deliver end-to-end learning solutions virtually on the Professional Services Platform
• Consistently update and make learning programs readily available on ISW platforms for client consumption
• Manage technology processes inherent in creating, managing, and delivering training virtually

Collaboration Platform Management:

• Manage social and collaborative tools for knowledge sharing and team learning
• Increase the number of virtual presences of the Professional Services portfolio

Marketing and Communication:

• Increase the number of users on the learning platform to meet revenue targets
• Effectively market professional services learning solutions to predefined target markets
• Deliver assigned revenue targets for the financial year on the virtual platform
• Prospect for new opportunities and identify profitable customers across sectors
• Cross-sell and up-sell departmental learning solutions to new and existing clients
• Follow up on leads and opportunities
• Perform telemarketing and cold calls (virtual and onsite, when necessary)
• Own and manage internal and external KYC documentation for client onboarding
• Provide periodic reporting on leads and sales activities
• Generate demand by proactively reaching out to potential customers for awareness

Customer Relationship and Account Management:

• Develop, manage, and maintain strong relationships with key accounts across different sectors using key account management frameworks
• Liaise with internal teams to ensure client issues and complaints are resolved or escalated as needed
• Identify and confirm customer requirements
• Manage project delivery and sales tracking
• Oversee service management related to upgrades, outages, and issues

Competition/Market Feedback Analysis:

• Monitor trends in client buying behavior and provide relevant market feedback on competing solutions
• Understand industry trends and sell value propositions using case studies
• Provide input on competitor solutions including features, pricing, and strategy to support sales efforts

Event Management & Product Visibility:

• Identify networking opportunities, sales conferences, and events that positively impact sales across all sectors

Performance Review and Monitoring:

• Conduct daily reviews of open opportunities to ensure monthly closures
• Review set targets against actual performance with the team
• Forecast revenue lines and income for upcoming quarters
• Monitor performance and track deviations from budget
• Conduct monthly reviews of open opportunities to drive closure
• Track overall sales progress

Requirements
Academic Qualification(s):

• Candidates should possess a B.Sc. Degree in Computer Science; A Master’s degree is an advantage

Professional Qualification(s):

• Digital Marketing
• Technical Writing
• (Additional relevant certifications can be added as needed)

Experience:

• 7–10 years of relevant experience in related roles or industries.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted

Job Title: Head, Service Management

Location: Nigeria

About the Job

• Provide a framework to structure and manage service-related activities and interactions of technical personnel with customers and clients towards achieving customer commitment, thereby realizing customer retention and growth along new and existing business lines.
• Lead, mentor, and manage teams responsible for IT service management and governance.
• Foster a high-performance culture, promoting collaboration, innovation, and professional development.
• Attract, retain, and develop top talent within the service management and governance organization.
• Execute and achieve Systegra’s 5-year financial objectives of delivering 25% of revenue whilst targeting the 50% year-on-year growth in Interswitch 4.5.6 strategy plan.
• Oversee the IT service management lifecycle, including incident management, problem management, change management, and service desk operations.
• Ensure that products and services are delivered in accordance with agreed service levels and meet the needs of the business.
• Develop and implement customer value realization policies, procedures, and best practices in alignment with the ITIL framework.
• Drive and implement approved governance frameworks to ensure products and services align with business objectives and comply with regulatory requirements.
• Monitor compliance with governance frameworks and service management policies, conducting regular audits and assessments to ensure adherence to standards.
• Support the Managing Directors, Country Managers, and investment companies in the Africa region to set up their service management practice as it relates to Systegra business operations.
• Lead and manage the service management team (within Systegra Division) and the Operations Management team (within the Tech & Operations group) to deliver on business goals and objectives whilst adhering to company policy and culture principles.

Responsibilities
Service Strategy:

• Develop and implement service strategies to meet customer needs and improve service quality.
• Manage strategic client and customer relationships to ensure satisfaction and loyalty.
• Manage stakeholder relationships between Systegra and other business units.
• Provide governance in compliance, risk management, and oversee the implementation of initiatives to meet maturity targets.

Functional Strategy Formation and Implementation:

• Develop and communicate a service management vision aligned with corporate strategy and ITIL.
• Review service management policies periodically for ITIL alignment and industry best practices.
• Integrate emerging technologies into service operations using ITSM frameworks.
• Establish a continuous service improvement framework (ITIL’s CSI model).
• Champion a service excellence culture aligned with ITIL.
• Lead cross-departmental forums to align service strategies company-wide.
• Develop strategy to meet medium-term business needs, anticipate challenges, and drive execution.
• Translate strategy into operational plans and deliverables.
• Present impactful data, analytics, and recommendations to stakeholders.

Leadership and Direction:

• Lead and fulfill business plans for key functional areas.
• Establish a framework for coaching, mentoring, and training.
• Plan team resource requirements.
• Set and manage performance objectives for direct reports.
• Provide performance feedback and corrective actions as needed.

Organizational Risk Management:

• Manage Interswitch’s Enterprise Risk Management (ERM) processes.
• Identify trends and tools to support ERM framework development.
• Design initiatives to mitigate risk and gain Group CRO approval.
• Ensure corrective actions are implemented following risk assessments.
• Monitor integrated risk views across the organization.
• Develop risk aggregation methods and total exposure metrics.

Client and Customer Management:

• Act as liaison to key internal customers and maintain strong engagements.
• Drive compliance within regulated areas of Systegra’s business.
• Collaborate with Sales, Business Implementation, and Support teams to ensure customer satisfaction.

Team Development and Performance Management:

• Build a high-performance team through strategic hiring and skill development (e.g., ITIL certifications).
• Define clear performance metrics and conduct regular reviews.
• Plan for leadership development and succession.
• Promote a collaborative, innovative, and knowledge-sharing environment.
• Design and implement incentive programs for exceptional service.
• Foster a feedback culture that supports team and individual growth.

Requirements
Educational Qualification:

• Candidates should possess a University / Postgraduate Degree in any Social Science discipline.
• Strong industry/sector participation.
• Relevant professional certifications such as:
• Customer Service Management Professional (CSMP)
• Certified Client Service Specialist (CCSS)
• Certified Support Manager (CSM)
• ITIL v4 Certification

Experience:
General Experience:

• 10+ years in IT service management, governance, or a related field.
• Proven experience in leadership, managing large teams and operations.
• Practical experience with ITIL and ITSM tools.

Managerial Experience:

• 7+ years interpreting strategy and policy to set and deliver objectives across mid- to long-term time frames.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.