Recruitment at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world’s smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading ‘Neobank’ for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: IS – Administrator Analyst

Location: Nigeria
Job Type: Full-time

Job Objectives

• Provide first-level support for official collaboration and messaging tools.
• Timely response to issues logged on Jira
• Support/provide technical support to all Kuda personnel on technology-based incidents
• Responding to user requests for assistance, diagnosing and resolving basic hardware and software problems, and escalating complex issues to senior staff.
• Installing and configuring software and hardware, ensuring systems are up-to-date with security patches and updates, and assisting with the deployment of new applications
• Recording details of user requests, troubleshooting steps, and resolutions in a ticketing system or knowledge base.
• Checking the performance and technical support of computers, printers, and network devices, CCTV cameras, access doors and escalating issues.
• Helping new employees set up their IT equipment and access, and removing access for departing employees.
• Managing multiple tasks, prioritizing issues, and keeping accurate records.
• Familiarity with operating systems (Windows, macOS), common software applications (Microsoft Office suite), and basic networking concepts
• User and device access provisioning and management.
• Provide first and second-level support for official collaboration and messaging tools.
• Manage requests and incidents on the official IT Service Management ticketing tool.
• User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google Workspace, Jira, Nerve, Kuda Suites,
• Notion, Looker, Slack and other platforms for collaboration and messaging.
• Manage 3rd party application integration on Azure.
• Manage integrations from Google to other Cloud platforms.
• Ensure effective license management for applicable cloud services.
• Provide user support for Kuda Contact Center functional tools like Xcally.
• Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
• Develop and manage functional standard operating manuals across all applicable processes.
• Ensure the availability of an updated asset register
• Put in place security configurations and settings across managed platforms in alignment with global standards.
• Maintain current IT & Compliance processes
• Identify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiency
• Participate in disaster recovery testing exercises and business continuity planning for business-critical systems

Responsibilities
Financial:

• Demonstrates effective cost control and a strong savings mindset, while maintaining quality standards.
• Possesses excellent negotiation skills to ensure projects and initiatives are executed at minimal cost with maximum value delivered.

Process:

• Timely response to issues logged on Jira
• Manage network support personnel and 3rd party vendors to always ensure the availability of the link to relevant locations.
• Provision of up-to-date information on the IT equipment (Computer/monitor/printer/switches/routers, UPS, Inverters) assets of the bank always.
• Liaise with other Technology units to provide prompt and efficient technical support for all locations.
• Customer: Support/provide technical support to all Kuda personnel on technology-based incidents
• Team: Strong team player, contributing effectively within the unit to drive collaboration and achieve maximum performance.

Requirements

• B.Sc. (Computer Science) /B.Eng; MCP, CCNA, ITIL
• Minimum of 0 – 3 years total experience
• Good Writing & Communication Skills
• Understanding of Windows Client and Server Operating Systems
• Understanding of Google Workspace
• Good personnel management skills
• Excellent Knowledge of Business Processes
• Basic Understanding of IT Governance, ISMS, ITIL practices, and PCI DSS.
• Inquisitive, intuitive and excellent problem-solving skills
• Strong Analytical and Numerical skills
• Acquiring more skills in IT/Information management and personnel management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Data Analyst – Marketing

Location: Nigeria
Job Type: Full-time

Role overview

• Kuda is looking for an experienced Data Analyst who can mine attribution, engagement and behavioural data to establish valuable insights and ensure we make data-driven decisions around acquisition efforts, as well as product and channel experiments.
• Our Data Analysts help solve complex problems and ensure we only focus on the highest ROI growth tactics.

Responsibilities

• Support our cross-functional team with end-to-end analyses on key marketing initiatives.
• Understand our business drivers and KPIs in order to provide actionable insights and data-driven recommendations.
• Use data (across ad partners, CRM platforms and internal data sources) to understand our customers better as well as identify opportunities to improve acquisition, engagement, retention, referral and revenue.
• Produce automated tools and dashboards to facilitate company-wide awareness and understanding of key growth metrics and experiment results.
• Build and maintain growth-owned data models.
• Support integration and completeness between our growth analytics stack and the central data ecosystem.
• Develop, own and champion how we leverage data from our growth analytics stack.
• Work closely with the growth marketing team to evaluate and improve marketing campaigns, including optimising paid ad campaigns, defining metrics, and setting targets.
• Work with the life-cycle marketing team to support customer segmentation and ensure data underpins performance analysis.
• Support all A/B testing efforts and champion experimentation best practices across the growth team by consistently providing clean and accurate data.
• Support the team to navigate the evolving privacy changes.

Requirements

• Bachelor’s degree in CS, Statistics, Business, Economics, Engineering or related field.
• 3+ years of working experience as a digital marketing or growth data analyst.
• Strong understanding of mobile app technologies (CDP, Attribution, CRM)
• Possess strong knowledge of mobile app growth metrics (LTV, CR%, Churn)
• Have development experience with Business Intelligence tools like Looker
• High proficiency in SQL, experience with data modelling.

Nice to have:

• Experience in the Fintech or Gaming industry
• Knowledge of African markets
• Strong understanding of SKAdNetwork
• Experience with media mix modelling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title:  Data Analyst – Credit

Location: Nigeria

Role Overview

• As a Data Analyst – Credit, you are supporting the analytics throughout the credit product life cycle, from product design, to credit acquisition, portfolio management, collection and profit & loss.
• You will work within the Decision Science team, reporting to the Credit Risk Analytics Lead.

Key Responsibilities 

• Analyze portfolio performance metrics to identify trends, risks, and opportunities
• Review and refine credit policies, including rule-based decision engines
• Build and maintain profit and loss forecasts to guide strategic decisions
• Conduct credit limit assignment and affordability assessments
• Perform score cut-off analysis to improve approval and risk strategies
• Monitor and enhance collection strategies based on customer segmentation and outcomes
• Design and run A/B tests to assess and optimize lending and collections performance
• Communicate actionable insights and recommendations to senior stakeholders.

Requirements

• Academic background in a mathematical discipline (e.g. Mathematics, Statistics, Physics, or related field)
• Minimum of 3 years’ experience as a Quantitative Analyst or Data Analyst in a financial services, fintech or e-commerce environment
• Strong proficiency in SQL for data extraction and manipulation
• Hands-on experience with open-source statistical programming languages such as Python or R
• Solid understanding of statistical tests commonly used in A/B testing
• Experience using statistical software packages (open-source preferred)
• Proven experience developing and maintaining analytical reports or dashboards from end-to-end
• Ability to interpret and present insights from reports in a business context, including stakeholder engagement and recommendation.

Advantageous:

• Strong understanding of credit risk and portfolio performance metrics, including:
• Annualised loss
• Vintage curves
• Roll rates
• Exposure at Default (EAD)
• Loss Given Default (LGD).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online