Recruitment at LAPO Microfinance

LAPO Microfinance is a pro-poor financial institution committed to the empowerment of low-income Nigerians through creation of access to responsive financial services on a sustainable basis. The institution was founded as a non-profit entity by Mr. Godwin Ehigiamusoe while working as a Rural Co-operative Officer.

LAPO Microfinance Bank Limited exists to address the economic and social subjection of a large number of Nigerians through provision of financial services to micro, small and medium enterprises on affordable terms. LAPO Microfinance Bank provides a range of financial services which enable low-income households enhance their productive capacity; build and consolidate their economic and manage their risks. These products and services include loans, savings, micro-investment and micro-insurance services.

We are recruiting to fill the position below:

Job Title: Head of Unit, IT Infrastructure Management

Location: Nigeria

Key Responsibilities
Strategic Planning & Management:

• Develop and implement the IT infrastructure strategy in alignment with the organization’s IT strategy and business objectives.
• Plan and budget for IT infrastructure projects, resources, and tools.
• Lead and manage the IT Infrastructure team, including recruitment, training, performance evaluation, and mentorship.
• Establish and maintain IT infrastructure standards, policies, and procedures.

Network Infrastructure Management:

• Oversee the design, implementation, and maintenance of the organization’s network infrastructure, including LAN/WAN, Wi-Fi, firewalls, and VPNs.
• Ensure network security and performance.
• Manage network capacity and plan for future growth.

Server Infrastructure Management:

• Oversee the management and maintenance of the organization’s server infrastructure, including physical and virtual servers.
• Ensure server availability, performance, and security.
• Manage server operating systems, patching, and updates.

Data Center Operations (if applicable):

• Oversee the operation and maintenance of the organization’s data centers, if applicable.
• Ensure data center security, environmental controls, and power management.

Cloud Services Management (if applicable):

• Manage the organization’s cloud infrastructure and services (e.g., AWS, Azure, GCP).
• Ensure cloud security, cost optimization, and performance.

End-User Computing Management:

• Manage end-user computing devices, including desktops, laptops, mobile devices, and peripherals.
• Provide end-user support and troubleshooting.

Security Management:

• Implement and enforce IT security policies and procedures to protect the organization’s IT infrastructure and data.
• Manage security devices and systems, such as firewalls, intrusion detection systems, and antivirus software.
• Conduct regular security audits and vulnerability assessments.

Disaster Recovery & Business Continuity:

• Develop and implement disaster recovery and business continuity plans to ensure the organization’s IT infrastructure can be recovered in the event of a disaster.
• Regularly test and update disaster recovery plans.

Vendor Management:

• Manage relationships with IT infrastructure vendors and service providers.
• Negotiate contracts and ensure service level agreements are met.

Reporting & Communication:

• Provide regular reports on IT infrastructure performance, availability, and security.
• Communicate effectively with stakeholders about IT infrastructure issues and changes.

Requirement

• Candidates should possess a relevant qualification.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and Copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.

Job Title: Head of Department, Management Information System – MIS

Location: Nigeria

Key Responsibilities

• Strategic Leadership: Develop and implement the MIS strategy in alignment with the organization’s overall goals and objectives. This includes identifying opportunities to leverage technology to improve business processes, enhance decision-making, and gain a competitive advantage.
• Team Management: Lead and manage the MIS team, which may include IT professionals, analysts, and technicians. This involves setting goals, providing guidance and mentorship, conducting performance evaluations, and fostering a collaborative and productive work environment.
• Budget Management: Develop and manage the MIS budget, ensuring that resources are allocated effectively to support the organization’s technology needs. This includes making informed decisions about hardware and software purchases, vendor contracts, and staffing requirements.
• Technology Infrastructure: Oversee the design, implementation, and maintenance of the organization’s technology infrastructure, including networks, servers, databases, and communication systems. This involves ensuring that the infrastructure is reliable, secure, and scalable to meet the organization’s needs.
• Software Applications: Manage the selection, implementation, and maintenance of software applications that support the organization’s business processes. This includes working with vendors, customizing software, and providing user training and support.
• Data Management: Develop and implement data management policies and procedures to ensure data quality, integrity, and security. This includes overseeing data collection, storage, retrieval, and analysis.
• Cybersecurity: Ensure the security of the organization’s information systems and data by implementing appropriate cybersecurity measures. This includes conducting risk assessments, developing security policies, and monitoring systems for potential threats.
• Vendor Management: Manage relationships with technology vendors, negotiating contracts and ensuring that services are delivered according to agreed-upon terms.
• Compliance: Ensure compliance with relevant regulations and standards related to data privacy, security, and technology use.
• Collaboration: Collaborate with other departments to understand their information needs and provide technology solutions that support their goals.

Requirement

• Candidates should possess a relevant qualification.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and Copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.

Job Title: Head of Department, Business Process Management

Location: Nigeria
Job Type: Full-time

Key Responsibilities (with a banking focus)
Process Analysis & Documentation (Banking Context):

• Map and document critical banking processes like loan origination, KYC/AML checks, account opening, and transaction processing.
• Identify bottlenecks and inefficiencies that impact customer service, operational costs, or regulatory compliance.
• Model “to-be” processes that incorporate best practices, automation, and regulatory requirements.

Process Improvement & Optimization (Banking Focus):

• Lead projects to streamline processes, reduce processing time, and improve accuracy in areas like loan approvals, fraud detection, and customer onboarding.
• Apply Lean, Six Sigma, or other methodologies with a focus on banking-specific challenges (e.g., risk management, compliance).
• Implement process changes while ensuring minimal disruption to banking operations.

Process Design & Implementation (Banking Context):

• Design processes that adhere to strict banking regulations (e.g., KYC/AML, GDPR, PSD2) and internal risk policies.
• Collaborate with compliance officers and legal counsel to ensure regulatory compliance is embedded in process design.
• Support the implementation of new processes, including training for bank staff and communication to customers.

Process Monitoring & Performance Management (Banking Focus):

• Establish KPIs relevant to banking, such as transaction processing time, customer satisfaction scores, regulatory compliance adherence, and fraud detection rates.
• Monitor process performance using banking-specific data and reporting tools.
• Analyze data to identify trends, potential risks, and areas for improvement in banking operations.

Stakeholder Management (Banking Context):

• Collaborate with branch managers, loan officers, compliance officers, IT staff, and other stakeholders across the bank.
• Effectively communicate process changes and their impact on different areas of the bank.
• Build strong relationships with stakeholders to ensure buy-in for BPM initiatives.

Technology & Tool Support (Banking Focus):

• Utilize BPM software, workflow automation tools, and banking-specific systems (e.g., core banking platforms, CRM) to manage processes.
• Evaluate and recommend technologies that can automate banking processes, improve data analytics, and enhance regulatory compliance.

Compliance & Risk Management (Banking Specific):

• Ensure all process changes comply with relevant banking regulations and internal risk policies.
• Identify and mitigate risks related to process changes, such as operational risks, compliance risks, and reputational risks.

Project Management (Banking Context):

• Manage process improvement projects within the bank, considering the complexity of banking operations and regulatory requirements.
• Ensure projects are delivered on time and within budget, with minimal disruption to banking services.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and Copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.

Job Title: Database Administration Officer

Location: Nigeria

Key Responsibilities
Database Installation & Configuration:

• Install, configure, and maintain database software and related tools.
• Deploy database updates, patches, and upgrades.
• Manage database instances and schemas.

Database Monitoring & Performance:

• Monitor database performance and identify potential issues.
• Analyze database logs and performance metrics.
• Implement performance tuning and optimization measures.
• Proactively identify and resolve database bottlenecks.

Database Security & Integrity:

• Implement and enforce database security policies and procedures.
• Manage user access and permissions to databases.
• Conduct regular security audits and vulnerability assessments.
• Ensure data integrity and consistency across databases.

Backup & Recovery:

• Implement and manage database backup and recovery procedures.
• Perform database restores as needed.
• Ensure data recoverability in case of disasters.

Data Management:

• Manage database storage and capacity planning.
• Perform data migrations and conversions as needed.
• Ensure data quality and consistency.

Troubleshooting & Support:

• Provide technical support to users and developers on database usage and troubleshooting.
• Resolve database-related issues and escalate complex problems to senior DBAs or vendors.

Documentation & Reporting:

• Maintain accurate and up-to-date documentation for databases.
• Generate reports on database performance, usage, and issues.

Collaboration:

• Work closely with developers, system administrators, and other IT staff to ensure smooth database operations.
• Participate in database design reviews and code reviews.

Requirements

• Candidates should possess a relevant qualification.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.

Job Title: Relationship Manager

Location: Nigeria
Job Type: Full-time

Responsibilities

• Pursue the sourcing of new accounts and client/savings mobilization
• Conduct client verification and visitation
• Open new accounts for clients
• Conducts pre-loan training, guarantor’s verification and carries out loan disbursement
• Carries out savings and repayment collections
• Manage and follow up on clients with loans to ensure prompt and due repayment, and
  prevent default
• Manage defaults where they occur
• Strive to meet other customer needs and requests within the organisation’s policies
• Perform other duties and responsibilities as may be assigned by the management.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and Copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.

Job Title: IT Infrastructure Management Officer

Location: Nigeria
Job Type: Full-time

Key Responsibilities
Network Management:

• Monitor and maintain network devices (e.g., routers, switches, firewalls).
• Troubleshoot network issues and ensure network connectivity.
• Implement network security measures.
• Manage network documentation.

Server Management:

• Install, configure, and maintain server hardware and software.
• Monitor server performance and availability.
• Manage server operating systems, patching, and updates.
• Implement server security measures.

End-User Computing Support:

• Provide technical support to end-users for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware and software issues.
• Manage end-user accounts and access.

System Administration:

• Manage and maintain various IT systems and applications.
• Perform system backups and restores.
• Monitor system logs and identify potential issues.

Security Administration:

• Implement and enforce IT security policies and procedures.
• Manage security devices and systems (e.g., firewalls, antivirus software).
• Monitor security alerts and respond to security incidents.

Documentation & Reporting:

• Maintain accurate and up-to-date documentation for IT infrastructure.
• Generate reports on system performance, availability, and security.

Vendor Management (if applicable):

• Liaise with IT infrastructure vendors for support and maintenance.
• Manage vendor relationships and ensure service level agreements are met.

Project Participation:

• Participate in IT infrastructure projects, including planning, implementation, and testing.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and Copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.

Job Title: Business Process Analyst Officer

Location: Nigeria
Job Type: Full-time

Key Responsibilities
Process Documentation & Mapping:

• Assist in documenting current (“as-is”) business processes, creating process maps, workflows, and supporting documentation.
• Maintain a repository of process documentation.

Data Gathering & Analysis:

• Collect data related to business processes through interviews, surveys, and other methods.
• Assist in analyzing process performance data to identify trends and areas for improvement.

Process Modeling & Simulation:

• Support senior analysts in modeling future (“to-be”) processes, using BPM tools. Specify the tools used by the organization.
• Assist in simulating process changes to evaluate their potential impact.

Requirements Gathering Support:

• Assist in gathering and documenting business requirements for new or improved processes.
• Support the translation of business requirements into functional specifications.

Stakeholder Support:

• Assist senior analysts in communicating with stakeholders about process changes and improvements.
• Support stakeholder engagement activities.

Testing & Implementation Support:

• Assist in testing process changes and ensuring they meet requirements.
• Support the implementation of process improvements, including training and communication.

Reporting & Metrics Tracking:

• Assist in tracking key performance indicators (KPIs) and reporting on process performance.

Administrative Support:

• Provide administrative support to the business process management team.
• Maintain process documentation and other records.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and Copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.

Job Title: Application Development Officer

Location: Nigeria

Key Responsibilities
Requirements Gathering & Analysis:

• Collaborate with business analysts and stakeholders to gather and analyze user requirements.
• Translate user requirements into technical specifications.

Application Design & Development:

• Design and develop software applications using appropriate programming languages and frameworks. Specify the relevant languages and frameworks used by the organization (e.g., Java, .NET, Python, JavaScript, React, Angular).
• Write clean, efficient, and well-documented code.
• Implement new features and enhancements to existing applications.

Testing & Debugging:

• Conduct unit testing and integration testing to ensure code quality.
• Debug and resolve application issues.
• Collaborate with QA testers to ensure thorough testing.

Deployment & Maintenance:

• Deploy applications to production environments.
• Provide ongoing maintenance and support for existing applications.
• Troubleshoot application issues and implement fixes.

Documentation:

• Create and maintain technical documentation for applications.
• Document code, design decisions, and implementation details.

Collaboration & Communication:

• Collaborate with other developers, designers, and stakeholders.
• Communicate effectively with team members regarding project progress and technical issues.

Technology Research:

• Stay up-to-date with new technologies and trends in application development.
• Research and evaluate new tools and frameworks.

Code Reviews:

• Participate in code reviews to ensure code quality and adherence to best practices.

Requirement

• Candidates should possess a relevant qualification.

Application Closing Date
27th February, 2025.

How to Apply
Interested and qualified candidates should send their CV to: careers@lapo-nigeria.org and copy: precious.omoruyi-wise@lapo-nigeria.org using the Job Title as the subject of the mail.