Recruitment at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: General Manager – Treasury, Finance

Job Identification: 5644
Location: Ikoyi, Lagos
Job Type: Full-time
Reports To: Chief Financial Officer – CFO
Division: Finance

Mission

• To optimize shareholder value by providing effective and efficient financial management of liquidity, interest rate, currency and operational risk: creating framework for managing the trade-offs between risks and returns while aligning Commercial and Financial objectives of MTNN

Description

• Plan and execute medium to long term projects to enhance revenue assurance operations and identify new revenue opportunities, ensuring compliance with corporate governance procedures and RA strategies.
• Develop and implement strategies that meet MTNN’s financing needs while supporting achievement of financial objectives, including minimisation of interest expense.
• Coordinate all levels of management to gather, analyze, summarize and prepare recommendations regarding financial plans, acquisition activity, new business planning, trended future requirements, government requirements and operating forecasts as well as the evolution of GSM
• Support the development and maintenance of system projects to support and manage cash flow on a global basis, and to improve available cash flow and banking information.
• Ensure balance between cash holdings required by operating divisions.
• Monitor insurance and risk management, prompt payment of premium and management of premium paid, ensuring that adequate and cost-efficient risk management programs (Insurance & Credit) are adopted
• Provide a variety of ad hoc analysis and various iterations of financial modelling for methods of potential acquisitions or other ventures, raising funds at optimum rates as required by the business from sources available.
• Develop long term foreign exchange strategy, risk management, analysis and reporting on investment portfolio strategy, yields and investment instruments.
• Manage the strategic implementation, integration and co-ordination of financial resources across the regions to achieve substantial savings.
• Coordinate new business ventures and projects and Group initiatives, ensuring adequate return on Assets and Equity.
• Regularly monitor and review resources of the department ensuring they are allocated and utilised in a cost effective and financially disciplined manner and in line with budget provision.
• Develop and implement strategies that meet MTNN’s financing needs while supporting achievement of financial objectives, including minimisation of incidence of unproductive interest
• Oversee the development of alternative investment strategies to enhance yield and diversify investment portfolio base
• Responsible for oversight management on MTN Nigeria Financial Instrument trading desk in line with Group Governance Structure
• Lead negotiations on all Funding projects, ensure attainment of best-in-class rates and debt structures
• Advise on viable Corporate Credit Framework(s) across relevant business divisions to drive incremental sales
• Manage the regulatory and financial projects approvals of Company’s activities with regards to Exchange controls with the CBN and the NCC
• Establish processes that support the identification of financial risks and exposure as well as the execution of appropriate foreign exchange and interest rate hedging decisions and ensure compliance to same
• Drive the development and implementation of credit risk management framework as it relates to Strategic Business Division
• Ensure that there is adequate insurance policy cover for all identifiable insurable risk and within the regulatory framework of NAICOM
• Establish a framework that manages concentration and counter party risk with various financial instructions
• Drive the automation of document management and archiving system for payment related source documents
• Provide a variety of ad hoc analyses and various iterations of financial modelling methods for potential acquisitions or other ventures
• Ensure timely settlement of third party obligations (i.e. suppliers, utilities, regulators, property and MTN Group)
• Liaise with internal departments to ensure flow of third party payment process and ensure the deployment of E-payment solution
• Establish processes that support the identification of financial risks and exposure and the undertaking of appropriate foreign exchange and interest rate hedging decisions.
• Manage balance sheet and financial structure to meet international efficiency norms and Group gearing strategy compliance, ensuring treasury decisions are based on most up to date data on market prices and external developments
• Manage various activities related to the management of corporate cash, borrowings and investments, bank account structure, cash management and day to day banking relationships, ensuring compliance with MTF covenant and terms.
• Coordinate periodic reviews of investment and foreign exchange policies, benchmarking policies with other companies.
• Provide effective monitoring and assurance within a limited budget and initiate creative ways of delivering business intelligence on a continuous and timely basis.
• Provide technical leadership /advice in the formulation and development of Treasury Revenue framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
• Lead and collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Monitor changes in regulations and technology that may affect revenue assurance functions in MTNN and ensure revenue leakage is minimized.
• Conceptualize and drive the implementation of an effective Corporate Treasury Framework.
• Manage balance sheet / financial structure to meet international efficiency norms and Group gearing strategy compliance.
• Influence the institution of and compliance to SLAs with MTNN’s selected financial service providers and partner institutions
• Advise on periodic reviews and update of MTNN’s banking, investment and foreign exchange policies and SLAs; in line with relevant leading practices and benchmark standards
• Oversee the efficient development and deployment of all Treasury and Banking policies across MTNN
• Lead the implementation of Treasury Management Systems across MTNN, in line with Group Treasury specifications
• Coordinate the activities and functions of the Company Credit committee to ensure that the company’s credit policy, collections and bad debts write offs across all revenue channels are in tandem with Board Approvals

Requirements
Education:

• A First Degree in a Finance or Accounting related discipline
• A professional accounting qualification (ACA, ACCA, CPA, CFA, ACT, MCT).
• MBA is desirable
• Affiliation to Corporate Treasury Association (ACT- UK or ACT-USA)
• Fluent in English and language of country preferable

Experience:
Minimum  of12 years’ work experience including;

• Senior management track record of 3 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• At least 5 years treasury and/or finance experience with emphasis on foreign exchange and cash management in an international, multi-currency business environment in emerging markets.
• Experience with debt instruments and investment management and cash forecasting. Experience with equity, hybrid or debt investments either at a corporation, investment bank, or accounting, law, tax, or investor relations firm preferred.
• Capital markets and financial investment securities experience or similar
• Experience in deal structuring, portfolio management, or stocks and options trade execution
• Experience in raising funds on a project finance basis and corporate loan style
• Experience in the use of risk management tools and techniques
• Experience in interest rate swaps would be an added advantage.

Application Closing Date
6th May, 2025 (10:59 PM)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager – Contact Centre (Customer Relations and Experience)

Job Identification:5577
Location: Nigeria
Job Type: Full-time
Reports To: General Manager – Customer Operations
Division: Customer Relations and Experience

Mission

• Overseeing activities and performance of the outsourced and insourced Call Centre operations, insourced specialized desks, MoMo PSB call center and emerging businesses.
• Proactively identify service frictions and employ the best solution to ensure a high-quality service to all MTNN customers.

Description

• Customer Strategy Execution: Drive the MTN Nigeria Contact Centre Operational Strategy
• Oversee the operations and activities of various call center pan Nigeria and ensure branded customer experience
• Develop strategies for effective customer care services across the Call Centers, in line with the goals and objectives of MTNN.
• Maximize operational performance by providing adequate resources and ensuring they are allocated and utilized in a cost-effective and financially disciplined manner in line with budget provisions.
• Design, implement, and track initiatives to meet and exceed assigned financial targets across the revenue/product mix for the Contact Center in alignment with MTN Nigeria business and activity plans.
• Operational Management: Oversee daily operations, ensuring that performance metrics and service levels are met across the call centers and digital care channels
• Provide leadership and advice on contact center competitive intelligence and best practices
• Performance Monitoring: Develop and implement key performance indicators (KPIs) to monitor and manage the performance of call center agents
• Policy Implementation: Establish and enforce policies, objectives, and initiatives to improve service quality and efficiency

Customer Experience:

• Ensure the delivery of exceptional customer experiences across all call center touchpoints
• Implement customer feedback mechanisms to continuously improve service quality.
• Develop and maintain strong relationships with key customers and stakeholders.

Process Improvement:

• Identify and implement process improvements to enhance operational efficiency
• Utilize lean methodologies and best practices to streamline operations.
• Ensure compliance with industry regulations and company policies.
• Ensure proper manpower dimensioning to achieve key business KPIs

Reporting and Analysis:

• Prepare and present regular reports on operational performance to senior management.
• Utilize data analytics to drive decision-making and strategic planning.
• Training and Development: Develop training programs to enhance the skills of the team and ensure continuous improvement

Operational Strategy:

• Develop and implement strategies to improve customer service operations.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Ensure efficient handling of customer inquiries, complaints, and escalations.
• Ensure vendor/ecosystem partners complies to organizational and regulatory standards.
• Contract negotiations to support the success of outsourced customer service operations while balancing fiscal resources.
• Focus on achieving a balance between cost efficiency and high-quality service delivery.
• Relationship Management: Manage relationships with outsourced partners that perform both inbound and outbound operations to ensure that quality levels, cost, and performance metrics meet the business standards. This includes but is not limited to cost per call, quality scores, staffing budgets, etc
• Foster a collaborative environment with regular performance reviews and open communication channels.
• Monitor contact center performance to ensure achievement of key business KPIs, track deviations where applicable, and collaborate with relevant stakeholders to ensure gaps are addressed.
• Use real-time dashboards and analytics to monitor performance and quickly address issues.
• Contract Management: Manage contracts with outsourced vendors and ensure compliance with service level agreements (SLAs) and pre-defined performance standards
• Regularly review SLAs to ensure they align with business objectives and performance standards.
• Maintain an awareness of products to effectively manage call center activities as well as call center best practices.
• Stay updated on industry trends and best practices to continuously improve call center operation
• Strategic partnerships with MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation.
• Drive the planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on customer centricity, including ambition 2025.

Requirements
Education:

• A First Degree in Business Management, Accountancy or any Social Science course, or any other discipline
• A master’s in business administration will be advantageous.
• Fluent in English and the language of country preferable.

Experience:
9 – 17 years’ relevant experience which includes:

• Manager track record of 5 years or more, with at least 3 years in the relevant sector or industry
• Work experience across diverse cultures and geographies will be advantageous.
• 4 years of management experience in a customer-oriented service environment, preferably telecoms
• Experience in managing service level agreements, process improvements, and call center operations.

Application Closing Date
6th May, 2025 (11:59 PM)

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor – Federal Executive Affairs

Job Identification: 5617
Location: Nigeria
Job Type: Full-time
Department: Corporate Services and Sustainability
Reports To: Manager – Federal Executive Affairs

Mission

• Support the implementation of MTNN’s Public Policy and Government Relations Strategy at Federal level with particular emphasis on managing key Ministries, Departments and Agencies as well as political actors and stakeholders responsible for relevant policies, programmes and plans.

Responsibilities

• Monitor, analyze, and interpret federal policies, regulations, white papers, and national plans that may impact the business and provide detailed reports and strategic recommendations to mitigate risks and leverage opportunities.
• Support the development and execution of engagement strategies with federal ministries, agencies, and multilateral institutions and maintain active relationships with key stakeholders to facilitate access for company leadership.
• Assist in ensuring compliance with regulatory requirements from bodies such as the Ministry of Communications, NOTAP, and other relevant agencies.
• Support the process of obtaining government approvals, licenses, and permits as needed.
• Identify and influence public policies and regulations and support company representatives in advocating for favorable policies and legislation before policymakers.
• Conduct regular political audits to assess policy trends, government priorities, and regulatory shifts.
• Provide proactive intelligence reports on emerging policies and political developments affecting the telecom industry.
• Provide insights on government policies and legislative changes to support internal decision-making across business functions.
• Assist in developing risk mitigation strategies related to policy and regulatory changes.
• Ensure alignment between government priorities and company initiatives for mutual benefit.
• Help develop policy position papers, briefing notes, and stakeholder engagement materials to support advocacy efforts.
• Maintain detailed records of government engagement activities and regulatory interactions.
• Support initiatives that align the company’s CSR programs with government priorities.
• Work closely with the Foundation, Corporate Affairs, Legal and other internal teams to align public policy strategies with business objectives.

Requirements
Education:

• First Degree in Law
• Called to the Nigerian Bar
• Fluent in English

Experience:
3-7 years’ experience which includes.

• Experience engaging federal ministries, departments and agencies (MDAs)
• Track record of monitoring and analyzing public policy or regulatory frameworks, preferably in telecoms, ICT or similar sectors.
• Hands-on experience preparing policy briefs, regulatory summaries, or position papers for internal and external use.
• Good understanding of Nigeria’s federal governance structure and policy formulation process.
• Ability to track emerging pollical or regulatory issues and flag potential risks and opportunities.

Application Closing Date
6th May, 2025 (05:03 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Accountant – Budget

Job Identification: 5528
Location: Nigeria
Job Type: Full-time
Department: Finance
Reports To: Manager – Budget and Financial Control

Mission

• To organize the financial budget, monitor financial operations and reconcile financial accounts managed by the assigned division.
• Also provide relevant financial analysis and reports as required to support management decisions.

Responsibilities

• Coordinate budgets and participate in annual budget preparation, budget re-forecasting and reviews; collating budget estimates from all the departments and examine these for correctness, accuracy and completeness and conformance with established procedures, regulations, and organizational objectives.
• Facilitate the maintenance of effective financial controls in the division, ensuring effective maintenance of the MTNN budgetary controls.
• Maintain financial PPPs for the division, ensuring compliance with GAAP requirements and MTNN accounting policies, monitoring approved budget throughout the year, analyzing actual results to budgets and forecasts and preparing periodic report on the budget.
• Monitor the progress of projects in relation to budgets and plans and investigate project expenses and variances, as well as produce periodic reports on project financials.
• Provide administrative support in respect of Bids for projects, preparing bid invitation and preparing briefs for Board/Committee/Statutory meetings.
• Coordinate the division’s financial accruals, ensuring accuracy and completeness, saving accurate record of all Opex transactions on the ERP system.
• Prepare financial reports to support management decision making.
• Provide support to managers and other staff members on financial issues (Budgets, forecast, OPEX, project evaluation and feasibility proposals

Requirements
Education:

• A first degree in a business-related discipline.
• A professional accounting qualification (ACA, CPA, ACCA, CIMA).
• Fluent in English

Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization
• Experience in budget forecasting, management accounting/ financial reporting within a FMCG environment.
• Basic knowledge and appreciation of Finance and Internal Control systems.

Application Closing Date
6th May, 2025 (05:03 PM).

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Manager – Organisation Development and Data Analytics, Human Resources

Requisition Number: 5595
Location: Nigeria
Job type: Full-time
Job Category: MTN Level 3H
Reports To: General Manager – Organisation Effectiveness and Performance
Division: Human Resources

Mission

• To plan, implement and manage the development and review of Organizational development strategies as well as provide technical support in relation to OD.
• Accountable for managing and analyzing HR data to provide insights, trends, and recommendations that will support strategic workforce planning, talent management, employee engagement, and overall HR effectiveness.

Description

• Performs a lead role in the business planning process given impact on strategic workforce planning and the need to determine resource needs.
• Report ROI on use of Data Analytics across all people management practices.
• Develop and maintain organization structures using approved principles of Organisation Design and ensure they support organizational effectiveness and reflect the business activities and tasks carried out within the Units.
• Manage the establishment of jobs and carry out evaluations in accordance with established Job Evaluation process. Track and monitor headcount levels, ensuring associated financial provisions are incorporated into the budget.
• Determine the organization’s manning requirements/ manning levels efficiency and ensure efficient allocation of manpower for organization effectiveness.
• Conduct complex data analysis, data modeling, and predictive analytics to identify patterns, trends, and correlations in HR data.
• Create and maintain HR dashboards, visualizations, and reports to present key HR metrics and insights to senior management.
• Drive the development and implementation of HR analytics strategies, frameworks, and tools to enhance HR decision-making and support strategic initiatives.
• Perform cross system data investigations and analysis to discover data inconsistencies, outlining path to remediation for development teams.
• Provide advisory support to business partners regarding organizational effectiveness
• Work with HR leadership to understand business strategy and goals.
• Define the metrics and ROI (annually) in conjunction with performance management from a customer orientation perspective that delivers value to the customers and all stakeholders.
• Collaborate with HR leaders and stakeholders to understand their data and analytics requirements and translate them into actionable insights and reports.
• Collaborate with cross-functional teams to integrate HR data with other business systems and leverage data from various sources to generate comprehensive insights.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Requirements
Education:

• Bachelor’s Degree in Social Sciences / Arts is required.
• Fluent in English and language of country preferable

Experience:
9 – 17 years’ experience which includes:

• Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization.
• Considerable knowledge of budget planning and management methodologies
• Strategic mindset with demonstrated experience in implementing data frameworks and driving continuous improvement.
• Experience in applying various quantitative techniques to address business problems.
• Experience leveraging analytical tools including SQL, python, R, Power-BI to perform analysis and generate insights.
• Highly skilled in the design, development, and validation of descriptive, predictive, prescriptive, and applied Analytics
• Strong communicator who can operate at all levels taking complex analysis, interpret and communicate it appropriately to different audiences.
• Project management experience

Application Closing Date
29th April, 2025, 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager – Campaign Management, Digital Services

Requisition Number: 5537
Location: Nigeria
Job type: Full-time
Job Category: MTN Level 3
Reports To: Senior Manager – Digital Advertising and Campaign
Division: Digital Services

Mission

• Execute Digital Services’ campaign strategy by identifying, developing, and managing channels, campaigns, partnerships, and platforms to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

Description

• Monitor digital revenues and subscriptions to confirm the validity of the associated business case as specified in the business plan, if necessary
• Monitor the design, documentation, development, implementation, testing, and launch of campaigns, channels, and platforms
• Effectively manage campaign budgets, timelines, and resources.
• Analyse customer data and market trends to identify opportunities for growth.
• Develop, implement and monitor multi-channel growth marketing & performance marketing strategies to drive digital services customer acquisition & retention.
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ campaigns, channels, and platforms.
• Review campaigns, channels & platform performance, identify areas for improvements, and optimize campaigns for better ROI.
• Ensure campaigns, channels, and platforms adhere to all MTNN and regulatory policies relating to digital products and services.
• Develop and maintain a deep understanding of MTNN target audience for digital services products, including their needs, preferences, and behaviours.
• Coordinate with creative teams to develop campaign assets and work closely with the media teams to plan and buy media.
• Monitor the documentation, development, testing, and launch of campaigns, channels, and platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports to key stakeholders – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.

Requirements
Education:

• A First Degree in Marketing, Mass Communication or any related discipline
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Fluent in English
• Certification or training in (Agile) Project Management will be an advantage.

Experience:
6 -13 years’ experience which includes:

• Minimum of 6 years’ experience in digital marketing, growth marketing, campaign analytics and performance evaluation
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Ability to analyse and identify critical business/customer/product metrics and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage

Application Closing Date
29th April, 2025, 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Coordinator – Facilities, Finance

Requisition Number: 5504
Location: Nigeria
Job type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Regional Facilities West
Division: Finance

Mission

• To coordinate the provision of furniture, office equipment, housekeeping services and office consumables for MTNN offices also supervise the provision of mail, courier and other logistics services.

Description

• Ensure preventive maintenance are carried out on technical and non-technical buildings across MTNN Regions including; water supply/treatment, sewage evacuation, roofing, building exterior, furniture/fixtures/appliances, lifts, access control systems, fire protection systems,  and CCTV systems, for adequacy.
• Assure required specifications, scope and set objectives for the installation, and acceptance of building systems e.g. access control, closed circuit TV, fire detection and fire suppression systems are met; as well as timely and concise functional and operations reports are prepared.
• Oversee deployment of required building infrastructure and systems resources during office expansion projects as well as provide maintenance support to expatriate residences when required.
• Guide service providers to focus on high priority areas for increasing KPIs.
• Monitor Contractual KPI, keep track of the values against Targets and conduct regular audit of contractual term and compliance.
• Partner Performance assessment routine performance reviews and governance.
• Evaluate partner and Service provider performance reports for accuracy and consistency.
• Ensure regular performance reports are received from service provider.
• Highlight and follow up with service provider critical areas for improvement.
• Review customer issues in respect of buildings and infrastructure and resolve related problems accordingly.
• Implement mechanisms to resolve customers’ issues and provide update during resolution.

Requirements
Education:

• First Degree in related discipline
• Fluent in English.

Experience:
3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization
• Experience in a Facilities Management, Service or Logistics function in a structured environment involving managing multiple service providers

Required Skills:

• Microsoft packages for reporting and tracking

Application Closing Date
29th April, 2025, 10:59 PM.

How to Apply
Interested and qualified candidates should:
Click here to apply online