Recruitment at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Administrative Officer

Location: Nigeria

Job Description

• The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP.
• The successful candidate will be friendly, engaging, and helpful with strong communication skills.

Responsibilities

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting.

Requirements

• Minimum of BSc/HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Excellent problem solving, conflict resolution, and customer service skills
• Excellent verbal and written communication skills
• Highly organized, detail-oriented, self-directed, and goal-driven
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Senior Software Engineer (Full-Stack)

Location: Nigeria (Remote)
Employment Type: Full Time

Description 

• As a Senior Software Engineer at Reliance Health, you will play a pivotal role in developing, maintaining and optimizing the software used by our customers, our staff and our healthcare partners.
• You will collaborate closely with cross-functional teams, including product managers, engineers, and stakeholders, to identify opportunities for automation and to streamline our user experiences and processes.
• Through your expertise in software engineering, you will contribute to the evolution of the Reliance Health platform, creating delightful and efficient interactions that empower our customers whilst maintaining rigorous standards of quality and security.

Responsibilities
Backend Development Responsibilities:

• Backend Development: Design, develop, test, and maintain backend services and APIs using one of the following technologies: PHP (Laravel), Node.js, or Java (Spring Boot). Experience in full-stack development is an advantage.
• Database Management: Work with various database systems (primarily MySQL and PostgreSQL) to optimize data storage and retrieval.
• API Integration: Collaborate with frontend and mobile app developers to ensure seamless integration with frontend systems and third-party APIs with REST.
• Performance Optimization: Identify and address performance bottlenecks and optimize code for appropriate scalability and efficiency.
• Security: Implement security best practices to protect data and systems from potential threats and vulnerabilities.
• Code Quality: Write clean, maintainable, and well-documented code, and participate in code reviews to ensure code quality and adherence to coding standards.
• Testing: Develop and maintain unit tests, integration tests, and automated testing processes to ensure software reliability.
• Collaboration: Collaborate closely with product managers, designers, and other engineers to understand requirements and deliver solutions that align with business goals.
• Pair programming is the norm
• Agile Development: Contribute to an agile development environment, participate in sprint planning, and help drive the development process.
• Learning and Growth: Stay updated on industry trends and emerging technologies to continuously improve your skills and contribute to the team’s technical excellence.

Frontend Development Responsibilities:

• React Development: Design, develop, and maintain web applications using React.js, ensuring a responsive and intuitive user interface.
• State Management: Implement state management solutions (e.g., Redux, Mobx) to manage complex application states efficiently.
• Component Development: Create reusable UI components that can be easily integrated into different parts of the application.
• RESTful API Integration: Collaborate with backend developers to consume RESTful APIs and ensure seamless data flow between the frontend and backend systems.
• Performance Optimization: Identify and address performance bottlenecks and optimize frontend code for speed and efficiency.
• User Experience (UX): Work closely with product designers to translate design mockups and wireframes into pixel-perfect, user-friendly interfaces.
• Cross-Browser Compatibility: Ensure that web applications are compatible with various browsers and devices.

Requirements
Backend Heavy:

• 6+ years of experience in Software Engineering working with either PHP (Laravel), Node.js, or Java (Spring Boot).
• Strong understanding of software engineering principles and design patterns.
• Experience with database systems, API development, and cloud services (e.g., AWS, Azure, GCP).
• Proficiency in version control systems (e.g., Git) and collaborative development tools.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.
• Agile development experience is a plus.

Frontend Heavy:

• 7+ years of experience in frontend development, with a strong focus on React.
• Knowledge of, and experience in the creation of WordPress themes.
• Proficiency in JavaScript (ES6+), HTML5, and CSS3.
• Experience with state management libraries such as Redux or Mobx.
• Familiarity with RESTful APIs and asynchronous programming.
• Strong understanding of responsive web design and cross-browser compatibility.
• Proficiency in version control systems (e.g., Git) and collaborative development tools.
• Excellent problem-solving and debugging skills.
• Strong communication and teamwork abilities.
• Agile development experience is a plus.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Claims Operations Associate

Location: Nigeria (Remote)
Employment Type: Contract

Job Description

• The Claims Operations Associate is responsible for managing claims and approvals processes, and the scope of work includes vetting health insurance claims and approval from service providers, reconciling payments and negotiating and uploading claim tariffs.

Key Responsibilities

• Examine and approve or reject healthcare providers’ claims to meet set targets.
• Investigate claims for fraud, waste, and abuse.
• Promptly resolve escalated approval requests for care.
• Negotiate tariffs and update the providers’ dashboard and execute other elements of tariff management.
• Collaborate with the technology team to improve the processes claims, tariff and approvals management system.
• Collaborate with customer success and provider relations teams to ensure customer satisfaction goals.

Requirements

• Minimum of a First Degree in Medicine, Nursing or Pharmacy and completion of internship or houseman ship.
• Previous experience in a claim examiner role is a major advantage.
• Excellent numeracy, analytical and problem-solving skills.
• A high-level of responsiveness is essential and openness to working shifts including occasional weekends.
• Strong medical and clinical knowledge and experience.
• Excellent interpersonal and communication skills.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

•  Competitive Salary (N250,000 – N350,000 Monthly) and Benefits
• Hybrid, Flexible Environment
  Experience the best of both worlds with our hybrid setup—work from home when you need focus, and connect with a vibrant, collaborative team in the office.
• We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
•  Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
•  Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
•  Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
•  Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
•  Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
•  Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.
• This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: CRM Associate

Location: Nigeria
Employment Type: Full-time

Job Overview

• We are looking for a proactive and detail-oriented CRM Associate to join our dynamic team.
• In this role, you will work closely with the Sales Operations team and be instrumental in managing customer relationships, enhancing customer satisfaction, and ensuring efficient use of our CRM system.
• You should be adept at using CRM tools and have a strategic mindset with strong communication skills.

Responsibilities

• Analyse the current sales process and identify areas for improvement and optimization.
• Develop and implement strategies to streamline the sales process and enhance sales productivity.
• Collaborate with cross-functional teams, including sales, marketing, and IT, to ensure alignment and integration of sales processes with overall business objectives.
• Manage and optimize the CRM system to support sales operations and drive data-driven decision-making.
• Lead the selection, implementation, and integration of sales technology solutions to enhance sales effectiveness.
• Provide training and support to sales teams on sales processes, tools, and systems.
• Continuously monitor and evaluate the effectiveness of sales processes and technology solutions, adjusting as needed to drive continuous improvement.
• Stay abreast of industry trends and best practices in sales operations and technology to inform strategic decision-making.

Requirements

• Bachelor’s Degree in Business Administration, Sales, Marketing, or related field.
• At least 2 years of experience in B2B sales operations or a related role.
• Proven track record of successfully revamping sales processes and driving sales productivity improvements.
• Extensive experience with CRM systems, particularly Zoho, Salesforce, HubSpot, Dynamics, etc.
• Experience with prospecting and sales productivity platforms like – LinkedIn Sales Navigator, Lusha, Apollo, Outreach, SalesLoft, HighSpot, Chilli-piper, Tableau etc.
• Strong analytical skills with the ability to analyse data, identify trends, and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

•  Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
•  Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
•  Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
•  Unlimited Leave: Take the time you need when you need it—no limits, no questions.
•  Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
•  Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
•  Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
•  Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Case Management Associate (Freelance)

Location: Nigeria
Employment Type: Full Time

Description

• The Case Management Associate is responsible for analyzing and reporting fraud, waste, and abuse data, managing the escalation of emergency cases, conducting mortality investigations, overseeing general case management and care coordination activities, managing at-risk cases, and monitoring ICU admissions of enrollees receiving healthcare services from providers within the Reliance HMO Providers network.

Responsibilities

• Analyze claims data, billing records, and other relevant information to identify patterns, anomalies, and potential cases of fraud, waste, and abuse
• Utilize data analytics tools and techniques to identify trends, outliers, and potentially fraudulent activities
• Collaborate with medical professionals, forensic experts, and internal teams to gather relevant information and conduct thorough investigations
• Ensure compliance with applicable laws, regulations, and company policies related to fraud, waste, and abuse investigations, emergency
• Case management, mortality investigations, general case management, managing at-risk cases, and ICU admissions.

Requirements

• Bachelor’s Degree in Medicine, Nursing, or related disciplines
• Knowledge of healthcare operations, fraud prevention, and regulatory compliance.
• Experience in conducting fraud, waste, and abuse investigations is preferred.
• Knowledge of emergency management protocols and procedures.
• Familiarity with mortality review processes and quality improvement initiatives.
• Knowledge of legal and regulatory requirements related to fraud, waste, and abuse investigations, emergency care, and case management.
• Professional certifications in fraud examination, case management, or related fields (e.g., Certified Fraud Examiner, Certified Case Manager) are advantageous.

Benefits

• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Talent Acquisition Associate

Location: Nigeria (Remote)
Employment Type: Full Time

Job Description

• Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets.
• From Nigeria to Egypt and now Senegal, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.
• By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
• As a Talent Acquisition Associate, you will play a crucial role in attracting, identifying, and hiring top-tier talent to meet the organization’s staffing needs. You will be involved in the end-to-end recruitment process, collaborating with hiring managers and HR teams to ensure a smooth and efficient hiring experience.

What You Will Do

• Partner with hiring managers to understand their specific hiring needs and preferences.
• Enhance the organization’s employer brand by promoting a positive candidate experience and effectively communicating the company’s values and culture.
• Implement standardized protocols for candidate communication, feedback, and offer negotiation.
• Ensure a smooth transition from the recruitment phase to the onboarding process for new hires.
• Leverage data analytics to track and measure the effectiveness of recruitment efforts, identify areas for improvement and optimize strategies for maximum impact.
• Work with ATS (Applicant Tracking System) to assess candidate information, including resumes and contact details.
• Continuously evaluate and improve recruitment processes to increase efficiency and effectiveness.
• Conduct thorough candidate assessments, ranging from virtual interviews, resume reviews, phone screenings, and evaluate candidates’ skills, experience, and cultural fit with the organization.

Requirements

• Minimum of 1 year of experience in talent acquisition, in a high-growth talent acquisition organization.
• Strong knowledge of recruitment strategies, sourcing techniques, and talent acquisition best practices
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
• Collaboration skills, coupled with the ability to build and motivate high-performing teams.
• We are committed to building a gender-balanced team and actively encourage male candidates to apply.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

•  Remote-First Environment
  Work from anywhere while staying connected to a vibrant, collaborative team.
•  Competitive Salary and Benefits
  We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
•  Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
•  Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
•  Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
•  Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
•  Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
•  Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.
• This is more than a job—it’s a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online