Recruitment at Stanbic IBTC Bank

Recruitment for Customer Service Officers at Stanbic IBTC Bank
Recruitment for Customer Service Officers at Stanbic IBTC Bank

Recruitment at Stanbic IBTC Bank

 

 

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Team Lead, BCB Audit

Job Ref ID: 80447431A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Group Functions

Job Description

  • To execute the audit process effectively within relevant stakeholder environments by demonstrating a clear understanding to independently and objectively provide assurance and advice that enables client centric risk management.
  • To review and assess in collaboration with Portfolio Heads, the high-risk areas of the business in order to give assurance to the Audit Committee, Business Executives and Shareholders that good governance practices are in place and internal controls are exercised throughout the financial period.

Key Responsibilities

  • Understand annual key risk concerns for the business area as well as industry and latest trends impacting risk and control practices and perform quality and timely issue tracking, validation and reporting of all significant findings.
  • Identify and recommend areas of improvement (to accountable process owners) in the control environment of your allocated audit portfolio and other areas of the group.
  • Understand detailed business process activities as well as activities performed in enabling functions that support these and report information on emerging trends and potential solutions for addressing control weaknesses, process efficiency challenges or resolving open audit issues.
  • Recommend appropriate corrective action and obtain management commitments for correctives actions and record these accurately as agreed.
  • Report key issues or audit findings accurately in a succinct, impactful manner, clearly articulate and substantiate materiality or significance of the risk and its impact.

Qualifications

  • University Degree
  • Professional qualification such as CIA, CISA, CIMA, ACCA, ACA, COBIT or similar

Experience Required:

  • 7 years of experience with detailed knowledge of banking systems and procedures, credit, finance, and other relevant business support functions, as well as modern internal auditing practices.

Behavioural Competencies:

  • Adopting Practical Approaches
  • Articulating Information
  • Checking Things
  • Developing Expertise
  • Documenting Facts
  • Examining Information
  • Interacting with People
  • Interpreting Data
  • Meeting Timescales
  • Producing Output
  • Team Working
  • Upholding Standards

Technical Competencies:

  • Audit Project Management
  • Audit Report Writing
  • IA Data Analysis
  • IA Technology Application
  • Internal Auditing
  • Maintain IA Professional Practices

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Specialised Sectors

Job Ref ID: 80447508A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

  • To take a strategic approach to develop business opportunities within the Diversified Industries – Healthcare, Industrials, Automobiles, Hospitality & Professional Firms portfolios.
  • The Manager, Specialised Sectors will map out opportunities, formulate strategies and track strategy execution.
  • This role requires gravitas and adaptability to be able to engage at all levels within organizations from the executive leadership level to the lowest level.

Qualifications

  • First degree in any field.
  • Minimum of 5-10 years’ experience in the banking industry
  • Prior experience in business development, sales and/or operations and a track record of achieving sales targets
  • Experience within the financial industry with experience in managing small businesses.
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Additional Information:
Behavioural Competencies:

  • Documenting Facts
  • Establishing Rapport
  • Generating Ideas
  • Examining Information
  • Team Working

Technical Competencies:

  • Business Analysis Planning & Monitoring
  • Requirements Elicitation
  • Requirements Management & Communication
  • Requirements Analysis
  • Solution Assessment & Validation.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Advisor, Legal, IB

Job Ref ID: 80447313A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Group Functions

Job Description

  • To provide legal, regulatory, and transactional advice and support to the Investment Banking (IB), Client Coverage, Global Markets (GM) and Transaction Banking Business areas of Stanbic IBTC Bank PLC and Stanbic IBTC Capital Limited (together “Stanbic IBTC”), with the objective of assisting the business leaders of those businesses in achieving their business goals in a manner consistent with sound risk management.

Key Responsibilities

  • Comprehensive drafting and reviewing of all legal documentation including but not limited Loan Agreements, Term Sheets, facility offer letters, NDAs as well as the respective security and supporting documents.
  • Comprehensive and satisfactory review and/or vetting of signed Legal Documentation and condition precedents to draw-down of loans/facilities to ensure full compliance with the terms of the Credit approval, except as may be expressly waived of deferred by the Credit team.
  • Proactively identify legal risks within Stanbic IBTC Business area and legal environment and apprise line manager of any identified legal risk and proactively develop processes and procedures to manage, mitigate, monitor and/or report on those risks.
  • Resolving credit, legal and business concerns in a solution-orientated manner, which reflect an acceptable balance between the Bank’s commercial and legal interests.
  • Preparation and revision of Bonds, Guarantees, SBLCs and other contingent liability instruments.
  • Advising on Investment Banking Transactions including but not limited to Equity Capital Market (ECM), Debt Capital Market (DCM), Debt Financing and other corporate finance deals as may be required.
  • Working closely with other CIB Lawyers to identify legal risks, providing actionable, solution-orientated advice to mitigate those risks, reporting incidents of non-compliance, and ensuring that risks are properly understood and mitigated.

Requirements

  • Qualifications:
    • Bachelors-in-Law from a University (LLB) as well as the Nigerian Law School (B.L) required
  • Experience Required:
    • 5 – 8 years’ experience in handling legal issues, relating with regulators and external solicitors.
    • 5 – 8 years’ experience in investment banking transactions and corporate finance deals will be an added advantage.
  • Additional Information:
    • Behavioural Competencies:
      • Checking Things
      • Convincing People
      • Documenting Facts
      • Examining Information
      • Following Procedures
      • Interacting with People
      • Making Decisions
      • Managing Tasks
      • Meeting Timescales
      • Taking Action
      • Team Working
      • Upholding Standards
    • Technical Competencies:
      • Business Acumen (Audit)
      • Customer Understanding ( Consumer Banking)
      • Email Monitoring
      • Promote Good Governance, Risk & Control
      • Records and Archive Management
      • Written Communication

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

 

Job Title: Officer, Client Service

Location: Nigeria
Employment Type: Full Time

Job Description

  • The Client Service Officer should be able to attend to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals.
  • He/she is expected to maintain a high level of integrity and ethical standards.
  • Client Service Officer is expected to have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Difficult and Unusual (MDU) situations/ transactions to the relevant Branch Service Manager (BSM) and where necessary, engage the Regional Branch Service Manager (BSM). The
  • Client Service Officer should be able to stand as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.
  • Client Service Officer is expected to proactively and reactively enlighten customers about the group products.
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Qualifications

  • Minimum of First degree in Arts, Social Science or any other related field.
  • Minimum of 2 years post Nysc experience.
  • Knowledge and experience in effective service delivery is an added advantage

Additional Information:
Behavioural Competencies:

  • Establishing Rapport
  • Generating Ideas
  • Interacting with People
  • Making Decisions
  • Managing Tasks
  • Pursing Goals
  • Upholding Standard
  • Technical Competencies:
  • Customer Understanding (Pension)
  • Product and Services Knowledge
  • Product Related Systems (Pension)

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online

 

 

Job Title: Virtual Banker, Africa China Banking (ACB)

Job Ref ID: 80442638A-0001
Location: Nigeria
Job Type: Full-time
Business Segment: Business & Commercial Banking

Job Description

  • To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
  • This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

  • B.Sc Degree in Social Science or a related field.
  • Master’s Degree and Professional certifications can be an added advantage.

Experience:

  • Mandarin speaking.
  • 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
  • Experience in telecommunications Support.
  • Understanding of Stanbic IBTC’s products and services.
  • Conceptual and practical knowledge of credit procedures, policies, and standards.
  • Computer literacy, particularly with Microsoft Word, Excel and Power Point.

Additional Information:
Behavioural Competencies:

  • Adopting Practical Approaches.
  • Articulating Information.
  • Challenging Ideas.
  • Convincing People.
  • Exploring Possibilities.

Technical Competencies:

  • Banking Process & Procedures.
  • Customer Understanding (Consumer Banking).
  • Product Knowledge (Consumer Banking).
  • Active Listening.
  • Query Resolution.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Recruitment at Stanbic IBTC Bank

 

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Important Notes

  • The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
  • It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
  • All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
  • We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
  • Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
  • We are an equal opportunity employer that values ​​inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
  • Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
  • We encourage all applicants to apply and do not discriminate in any recruitment process.
  • Applications submitted after the deadline will not be considered.
  • Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
  • Only qualified candidates will be invited for an interview

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