Stanbic IBTC Bank Latest Job Recruitment 2026: Client Service Officer, Specialist, Metadata, Etc | Apply Now

Stanbic IBTC Bank is a leading African Banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Nigeria

Job Description

• To ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience.
• To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.

Key Responsibilities

• Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch.
• Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers.
• Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority.
• Identify cross-selling and migration opportunities and sell products/services proactively.
• Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals.
• Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.

Qualifications

• Minimum of First Degree.

Experience Required:

• Knowledge of the bank’s products, compliance procedures and regulations governing the management of financial services.
• Previous branch banking experience.

Behavioural Competencies:

• Articulating Information
• Embracing Change
• Establishing Rapport
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards
• Valuing Individuals.

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification
• Telephone Caller Handling.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Specialist, Metadata

Location: Nigeria
Job type: Full-time

Job Description

• The Metadata Specialist is responsible for maintaining, enhancing, and governing enterprise metadata to support data discovery, lineage, governance, and analytics across the bank.
• The role ensures accurate and standardised metadata to enable trusted data usage, regulatory compliance, and improved data quality.
• Support the execution of Metadata strategies in line with Enterprise Metadata policies and frameworks to ensure data has context, is easily accessible, and there is high-quality and integrated metadata.
• Maintain enterprise metadata standards, definitions, and business glossaries.
• Ensure compliance with data governance policies and regulatory requirements.
• Create, update, and maintain metadata within enterprise data catalog tools (e.g., Azure Purview / Microsoft Purview).
• Support automated and manual metadata ingestion processes.
• Document system, technical, and business metadata for structured and unstructured data assets.
• Ensure that metadata updates are in line with the governance processes defined by the owners / stewards of the data.  Gives input into possible data element governance violations in order that the appropriate governance structure is advised.
• Support the adoption of AI-powered tools to automate metadata capture, classification, and enrichment, reducing manual effort and improving accuracy. Contribute to the development of sematic models, ontologies and knowledge graphs to enable advanced data discovery, lineage tracking and AI explainability.
• Develop and maintain end‑to‑end data lineage for critical data flows.
• Apply data classification rules based on sensitivity, privacy, and regulatory requirements.

Requirements
Qualifications:

• Bachelor’s Degree in Information Management, Computer Science, Data Science, Library Science, or related fields.
• Professional certifications in Data Governance, i.e. Certified Data Management Professional (CDMP), Certified Information Management Professional (CIMP) or related Data Management, or Azure Purview can be an advantage.

Experience:

• 3–6+ years of experience in Metadata Management, Data Governance, or Data Management roles.
• Experience with metadata catalog tools (e.g., Microsoft Purview, Collibra, Informatica).
• Familiarity with data lineage, business glossary development, and data quality management.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Interpreting Data
• Managing Tasks.

Technical Competencies:

• Big Data Frameworks and Tools
• Data Engineering
• Data Integrity
• IT Knowledge
• Stakeholder Management (IT).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Facilities

Locations: Ibadan – Oyo, Enugu, Kaduna, Kano, Lagos

Job Description

• Responsible for leading a team of facilities staff, overseeing daily operations, and ensuring the smooth functioning of all facilities.
• Implement and maintain safety protocols, conduct regular inspections, and ensure compliance with health, safety, and environmental regulation. May be involved in smaller projects, renovations, or relocations, ensuring timely and within-budget completion.
• To direct preventative repairs and maintenance procedures and ensure buildings and equipment are well maintained and in optimal working condition.
• Responsible for day-to-day operational activities in the assigned region.
• To ensure that all operations are in accordance with established health, safety and environmental standards and regulations and that services purchased are of acceptable quality at the least possible cost.
• Ensure high standards of customer service are maintained by the facilities team, addressing and resolving issues effectively.

Responsibilities

• Liaises with service providers on all premises maintenance issues and also ensuring the use of good quality materials, good finishing with prompt attention.
• Monitoring of all maintenance activities to ensure that they adhere to the service level.
• Agreement and ensures the inspection of workmanship and materials as defined in the manuals.
• Ensures that all buildings, grounds, and equipment are well maintained and in optimal working Condition.
• Ensures that services purchased are of acceptable quality in compliance with procurement policy.
• Liaising with the BSM and Asset Custodian in scheduling of time for the supervision and planned preventive maintenance activity.
• Responsible for resource management for branches within the regions.
• To ensure that bank operations are in compliance with established procedures, policies, regulations and codes as it affect property maintenance.

Qualifications

• Bachelor’s degree in Estate/Facilities Management, Civil/Mechanical Engineering or other relevant disciplines.
• Additional qualifications like relevant Master’s degree and professional certifications can be an added advantage.

Experience:

• At least 5 years demonstrable experience in Facilities Management or Customer Service Management.

Behavioural Competencies:

• Making Decisions
• Empowering Individuals
• Upholding Standards
• Directing People

Technical Competencies:

• Risk Management
• Coaching and Mentoring
• Real Estate Industry Regulatory Framework.

Application Closing Date
Not Specified.

How to Apply 
Interested and qualified candidates should:
Click here to apply online

Job Title: Team Lead, Projects 

Location: Nigeria

Job Description

• Responsible for guiding a team to successfully complete projects within established scope, time, and budget constraints. Defining project scope, setting timelines, and creating budgets.
• To monitor and support the Project management aspect during the construction of bank buildings and ATM deployments.
• Facilitate the seamless handover of completed structures to the end user units.
• The job entails extensive travel to support, guide and facilitate the Bank’s property network expansion plan. Planning, organizing, and motivating team members, as well as managing resources, tracking progress, and communicating with stakeholders in ensuring smooth delivery of projects.
• Ability to plan, initiate, execute, control and close projects related to the construction of bank buildings and ATM deployments.
• The ability to compile documents, schedule meetings, update project plans, coordinate feedback and organize project related records.
• The ability to create financial reports as well as execute financial entries to monitor project financial progress and performance.
• Negotiating and documenting the timelines, cost and resources based on a specific scope.
• Supporting the process of defining the exact outcomes that projects are meant to achieve
• Defining the resource requirements for projects in terms of people, financials, systems and time.
• Knowledge and skills to produce project status reports including progress, risks, issues, resource allocation and benefits realization.
• Maintaining key elements of project plans, resources, demand plans, work breakdown and progress on a project management system.
• Focusing attention and efforts on understanding business requirements and proactively addressing different requirements and needs. Makes organizational changes or innovates when needed to address business needs.
• Ability to manage contractual obligations in order to deliver the objectives required in the contract.
• Ability to implement operational techniques and activities that are used to fulfil requirements for quality including; improvement, control, management or assurance of quality.

Qualifications

• B.Sc Degree in Engineering / Project Management / Architecture/  Building Construction
• Additional qualifications like relevant Master’s degree and professional certifications can be an added advantage.

Experience:

• A minimum of 7 years real estate experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Officer, Data Governance

Location: Nigeria
Job type: Full-time

Job Description

• The Data/AI Governance Officer is responsible for ensuring effective oversight, governance, and compliance of data and AI assets across the enterprise.
• The role ensures adherence to data governance standards, AI governance principles, regulatory expectations, ethical AI guidelines, and responsible data usage. This includes maintaining data/AI policies, monitoring compliance, supporting AI governance forums, and collaborating with Data Owners, Stewards, and business stakeholders to ensure trust, transparency, and accountability in AI systems.
• Support the implementation of enterprise data governance frameworks, policies, and standards, ensuring alignment with enterprise data strategy, regulatory requirements, and ethical data use.
• Embed governance structures that not only ensure compliance but also enable innovation, analytics, and AI adoption.
• Work with Data Owners and Data Stewards to enforce data quality, lineage, classification, and access controls.
• Support the Data Steward community by ensuring alignment on data quality and defined data quality metrics.  Assist with the definition of test cases for data to be executed as part of CTB (change the bank) data requests arising from the labs.
• Support the development and operationalization of Responsible AI frameworks across the organization.
• Monitor AI model compliance with fairness, transparency, explainability, and ethical standards.
• Maintain data and AI governance policies, standards, and procedures.
• Support Data/AI Governance Councils and Working Groups.
• Maintain AI model inventories, data governance registers, and asset catalogues.
• Prepare periodic governance reports, dashboards, and compliance insights.

Requirements
Qualifications:

• Bachelor’s Degree in Information Management, Computer Science, Data Science, Law, Risk Management, or related fields.
• Certifications in Data Governance, Privacy, Risk, or Responsible AI are an added advantage.

Experience:

• 3–6+ years of experience in Data Governance, AI Governance, Compliance, Risk Management, or related functions.
• Experience working with data catalog, metadata, lineage, or data quality tools.
• Familiarity with AI governance frameworks, risk controls, and regulatory expectations.
• Experience collaborating with audit, risk, compliance, and technical teams.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Interpreting Data
• Managing Tasks

Technical Competencies:

• Big Data Frameworks and Tools
• Data Engineering
• Data Integrity
• IT Knowledge
• Stakeholder Management (IT)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Specialised Sectors

Locations: Nigeria

Job Description

• To take a strategic approach to develop business opportunities within the Specialised Sectors, North portfolio.
• The Manager, Specialised Sectors North will map out opportunities, formulate strategies and track strategy execution in the North.
• This role requires gravitas and adaptability to be able to engage at all levels within organizations from the executive leadership level to the lowest level.

Qualifications

• First degree in any field.
• Minimum of 5-10 years’ experience in the banking industry
• Prior experience in business development, sales and/or operations and a track record of achieving sales targets
• Experience within the financial industry with experience in managing small businesses.

Additional Information:
Behavioural Competencies:

• Documenting Facts
• Establishing Rapport
• Generating Ideas
• Examining Information
• Team Working

Technical Competencies:

• Business Analysis Planning & Monitoring
• Requirements Elicitation
• Requirements Management & Communication
• Requirements Analysis
• Solution Assessment & Validation.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Banker, Virtual, Africa China Banking

Location: Nigeria

Job Description

• To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
• This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.

Qualifications

• B.Sc in Social Science or related field.
• Masters and Professional certifications can be an added advantage.

Experience

• Mandarin speaking.
• 1 – 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
• Experience in telecommunications Support.
• Understanding of Stanbic IBTC’s products and services.
• Conceptual and practical knowledge of credit procedures, policies, and standards
• Computer literacy, particularly with Microsoft Word, Excel and Power Point

Additional Information:
Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)
• Active Listening
• Query Resolution.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online