Vacancies at Smash Technology

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• The Customer Support Executive is responsible for handling customer inquiries and providing timely and efficient support across multiple channels, including phone, email, and chat.
• This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
• The ideal candidate will have a passion for helping others and ensuring customer satisfaction through exceptional service.

Key Responsibilities
Customer Inquiry Handling:

• Serve as the first point of contact for customers via phone, email, live chat, or other communication channels.
• Address and resolve customer inquiries regarding products, services, or account-related questions in a timely and professional manner.
• Provide clear, accurate, and helpful information to customers, ensuring their questions are answered to their satisfaction.

Issue Resolution:

• Troubleshoot and resolve technical or service-related issues faced by customers, offering step-by-step guidance.
• Collaborate with other teams, such as technical support or product teams, to resolve more complex issues.
• Ensure customer complaints or concerns are handled appropriately and escalated if needed for further resolution.

Product and Service Knowledge:

• Maintain a deep understanding of the company’s products, services, and policies to provide informed responses.
• Stay up to date with product updates, new features, and service changes to effectively assist customers.
• Assist customers in navigating company websites, tools, or applications, providing guidance on how to use various features.

Documentation and Reporting:

• Accurately log and track customer interactions and issues in the customer support management system (CRM).
• Maintain clear and concise records of customer interactions, including questions, concerns, and resolutions.
• Provide feedback to the management team regarding recurring issues, customer feedback, or areas for improvement.

Customer Satisfaction:

• Ensure a high level of customer satisfaction by providing friendly, helpful, and prompt service.
• Follow up with customers to ensure that issues are fully resolved and that they are satisfied with the solution provided.
• Strive to exceed customer expectations and enhance their overall experience with the company.

Team Collaboration:

• Work closely with other members of the customer support team to ensure consistent service quality.
• Participate in team meetings and training sessions to improve service quality and personal skills.
• Assist in creating and updating FAQs, help guides, and other customer-facing support materials.

Customer Retention:

• Identify opportunities to improve customer loyalty by offering solutions, promoting products, or offering services that match customer needs.
• Provide an excellent customer experience that encourages repeat business and referrals.

Skills and Qualifications

• Educational Requirements: A High School Diploma or equivalent (Bachelor’s degree preferred in customer service or related field).
• Experience: 2 – 5 years of experience in customer service or support roles.
• Communication Skills: Strong verbal and written communication skills with a focus on customer service.
• Problem-Solving: Ability to troubleshoot issues and offer clear solutions to customers.
• Empathy and Patience: Ability to remain calm and empathetic when dealing with upset or frustrated customers.
• Technical Proficiency: Familiarity with customer service tools, such as CRM software (e.g., Zendesk, Freshdesk, Salesforce), and the ability to use computer systems effectively.
• Attention to Detail: High attention to detail when documenting customer interactions and resolving issues.
• Time Management: Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
• Teamwork: Willingness to collaborate with colleagues to deliver exceptional customer service.

Working Conditions:

• Full-time position (may include evening or weekend shifts, depending on business needs).
• Work from the office or remote options available based on the company policy.
• May require occasional overtime during peak periods (e.g., holidays, product launches).

Application Closing Date
16th April, 2025.

How to Apply
Interested and qualified candidates should send their updated CV to: Hr@smashtechgroup.com using the Job Title as the subject of the mail.

Job Title: General Manager

Location: Nigeria
Employment Type: Full-time

Job Description

• A General Manager (GM) is a senior executive responsible for overseeing and managing the daily operations and overall performance of a company or a specific division within a company.
• The GM plays a pivotal role in ensuring that business operations align with the company’s goals and objectives.

Responsibilities
Strategic Planning & Leadership:

• Develop and implement business strategies to ensure the company meets its short-term and long-term objectives.
• Lead and direct departmental heads, ensuring alignment with company goals.
• Act as a key decision-maker for major business operations, including budgeting, resource allocation, and overall company direction.

Operational Oversight:

• Oversee the day-to-day operations of the company or a specific department.
• Ensure that processes, systems, and employees are working efficiently and productively.
• Monitor key performance indicators (KPIs) to evaluate the company’s performance and identify areas for improvement.

Financial Management:

• Manage the budget, including allocating resources to departments or projects.
• Monitor and control financial performance, including profit margins, costs, and revenues.
• Develop financial forecasts and work closely with the finance department to ensure financial goals are met.

Staff Management & Development:

• Hire, train, and retain top talent within the organization.
• Provide leadership and mentorship to employees, ensuring a productive work environment.
• Set clear performance expectations and manage employee performance through regular feedback, reviews, and professional development.

Customer Relations & Satisfaction:

• Ensure high levels of customer satisfaction by overseeing customer service standards and implementing strategies to meet customer needs.
• Develop and maintain strong relationships with clients, partners, and key stakeholders.

Sales and Marketing:

• Oversee sales and marketing strategies, ensuring they align with the company’s objectives.
• Monitor sales performance and develop initiatives to increase revenue and market share.
• Drive business development efforts and identify new market opportunities.

Risk Management & Compliance:

• Ensure the company is operating within legal and regulatory guidelines.
• Identify potential risks to the business and implement strategies to mitigate those risks.
• Oversee compliance with industry standards, safety regulations, and other relevant guidelines.

Communication & Reporting:

• Regularly report to the board of directors or higher-level executives on company performance.
• Communicate the company’s strategic goals and changes to internal stakeholders.
• Foster a transparent and open communication environment across departments.

Innovation & Continuous Improvement:

• Evaluate business processes and systems to identify areas for innovation and improvement.
• Encourage a culture of continuous improvement, looking for opportunities to optimize operational efficiency.

Requirements

• Typically, a Bachelor’s degree in business administration or a related field is required.
• Several years of experience in management, with a track record of successful business operations and leadership.

Skills:

• Leadership: Ability to lead, motivate, and develop teams at all levels.
• Financial Acumen: Strong understanding of financial management, including budgeting and forecasting.
• Problem-Solving: Ability to identify problems, analyze them, and implement solutions.
• Communication: Strong verbal and written communication skills, with the ability to collaborate with internal and external stakeholders.
• Industry Knowledge: In-depth knowledge of the industry and market trends is essential.
• Decision-Making: Ability to make informed, effective decisions with the best interests of the company in mind.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: admin@smashtechgroup.com using the Job Title as the subject of the email.

Job Title: Branch Operation Manager

Location: Nigeria
Employment Type: Full-time

Job Summary

• This role is ideal for someone with a strong background in operations management, excellent leadership skills, and a passion for driving business success and customer satisfaction.

Key Responsibilities
Branch Operations Management:

• Oversee all operational functions at the branch, ensuring smooth and efficient operations.
• Implement policies and procedures to ensure compliance with company standards and regulatory requirements.
• Monitor and manage branch performance, including service delivery, operational efficiency, and cost control.

Staff Management and Development:

• Lead, supervise, and train branch staff, ensuring they meet performance standards.
• Create a positive work environment, promote teamwork, and resolve employee conflicts.
• Conduct performance evaluations, set goals, and provide coaching for staff development.

Customer Service Excellence:

• Ensure high levels of customer satisfaction by monitoring service quality and resolving customer complaints or issues.
• Develop and implement strategies to improve the customer experience and retain clients.

Financial Management:

• Manage branch financial operations, including budgets, expense control, and revenue generation.
• Monitor financial targets and implement strategies to achieve branch profitability goals.
• Ensure proper cash handling and inventory management.

Compliance and Risk Management:

• Ensure the branch complies with all regulatory requirements, including health and safety standards, banking regulations (if applicable), and internal policies.
• Conduct regular audits to monitor compliance and identify areas for improvement.
• Identify and mitigate potential operational risks.

Operational Reporting:

• Generate and analyze reports related to branch performance, including sales, productivity, customer service, and compliance.
• Provide regular updates to senior management on branch activities and performance.

Process Improvement:

• Identify and implement process improvements to increase operational efficiency and reduce costs.
• Collaborate with other departments or branches to improve overall business performance.

Sales and Business Development:

• Support the branch’s sales and marketing activities, ensuring that branch targets are met.
• Participate in local community events and develop business relationships to increase the branch’s visibility and customer base.

Key Skills and Qualifications

• Bachelor’s degree in business administration, management, or a related field (preferred).
• Proven experience in branch operations, management, or a similar role, typically 3-5 years.
• Strong leadership skills and the ability to manage and motivate a team.
• Excellent customer service, communication, and interpersonal skills.
• Ability to analyze data, monitor performance, and develop action plans.
• Proficiency in Microsoft Office Suite or other business software (CRM, ERP, etc.).
• Knowledge of industry-specific regulations and standards (e.g., banking, insurance).
• Strong problem-solving skills and the ability to make decisions under pressure.
• Ability to manage multiple tasks and prioritize effectively.

Working Conditions:

• Full-time position, typically with standard working hours.
• May require occasional travel or after-hours work for special events or emergencies.
• Ability to adapt to a fast-paced environment.

Performance Metrics:

• Achievement of branch revenue and profitability targets.
• Customer satisfaction and service delivery standards.
• Employee performance and retention rates.
• Compliance with regulatory and internal standards.

Application Closing Date
20th March, 2025.

How to Apply
Interested and qualified candidates should submit their CV to: admin@smashtechgroup.com using the Job Title as the subject of the email.

Job Title: Visa Processing Officer

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are seeking a detail-oriented and organized Visa Processing Officer to join our.
• The successful candidate will be responsible for handling visa applications, ensuring compliance with embassy requirements, and assisting clients with all aspects of the visa process.

Key Responsibilities

• Process and manage visa applications for clients, ensuring accuracy and completeness.
• Provide guidance and consultation to clients regarding visa requirements, documentation, and application procedures.
• Liaise with embassies, consulates, and other relevant authorities to facilitate visa processing.
• Track visa application statuses and update clients on progress.
• Ensure compliance with immigration regulations and travel policies.
• Maintain accurate records of visa applications and ensure proper documentation.
• Assist clients in resolving visa-related issues or delays.
• Stay updated on changes in visa policies, embassy procedures, and travel restrictions.
• Collaborate with internal teams, including ticketing and customer service, to enhance the overall client experience.
• Handle confidential client information with professionalism and discretion.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, International Relations, Tourism, or a related field.
• Minimum of 2 years of experience in visa processing, travel consulting, or a related role.
• Strong knowledge of visa application processes for major travel destinations (e.g., UK, US, Canada, Schengen countries, UAE).
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple applications simultaneously.
• Proficiency in Microsoft Office Suite and visa application platforms.
• Ability to work under pressure and meet deadlines.

Preferred Skills:

• Experience working in a travel agency or visa consultancy firm.
• Familiarity with online visa application portals and embassy submission processes.
• Customer service-oriented mindset with problem-solving abilities.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional development and training.
• Friendly and dynamic work environment.
• Paid leave and other company benefits.

Application Closing Date
18th April, 2025.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in one document to: Hr@smashtechgroup.com using “Application for Visa Processing Officer” as the subject of the mail.