Virtual Nation Latest Job Recruitment 2026: Customer Support Representative, Social Media Manager, Etc | Remote | Apply Now
Virtual Nation – We started one brand, then another, and discovered that Virtual Nation worked best behind the scenes, letting each brand stay focused on what mattered without the noise of a shared name. Today our company spans three brands — a global migration platform, a university admissions companion, and a digital growth agency — serving customers across the globe.
We are recruiting to fill the position below:
Job Title: Customer Support Representative
Location: Remote
Description
- We are looking for a dedicated, diligent Customer Support Representative to handle fast-evolving customer enquiries across our brands. You’ll be the first point of contact for our customers, resolving issues quickly and keeping every conversation clear, calm, and professional.
- You will respond to customer enquiries across multiple channels, resolve issues promptly, and keep accurate records of every interaction. Because Virtual Nation operates across several brands, you’ll need to correctly categorise tickets, identify which project or brand an enquiry relates to, and respond accordingly, even when a customer’s request is unclear or mixes multiple products together.
Key Responsibilities
- Respond to customer enquiries via phone, email, live chat, and social media promptly and professionally
- Categorise tickets accurately by brand, project, and issue type
- Untangle and clarify confusing enquiries that span multiple projects or brands
- Resolve customer complaints and issues by identifying root causes and providing effective solutions
- Escalate complex or unresolved issues to the appropriate internal team with clear notes
- Maintain accurate records of all customer interactions in the CRM system
- Follow up with customers to confirm issues have been fully resolved
- Provide accurate information about products, services, policies, and procedures
- Stay up to date on all Virtual Nation brands and products to respond confidently
- Identify recurring issues and feed insights back to the relevant team
- Meet or exceed performance targets for response time, resolution rate, and customer satisfaction
Performance Metrics & KPIs
- Average response time
- Ticket resolution rate
- Ticket categorisation accuracy
- Customer satisfaction scores
- Escalation accuracy (right issue routed to the right team)
What Success Looks Like
- At 90 days: You’re confidently handling enquiries across all brands, categorising tickets accurately, and resolving most issues without needing escalation.
- At 1 year: You’re a trusted first point of contact for customers, known for turning confusing, multi-brand enquiries into clear, fast resolutions. Your feedback has helped improve internal processes.
Skills & Competencies Required
Must-have:
- 3+ years of experience in customer service, customer support, or a related client-facing role
- Excellent written and verbal communication skills
- Strong ability to categorise and prioritise tickets accurately
- Ability to clarify and resolve confusing or ambiguous enquiries
- Strong problem-solving and conflict-resolution skills
- Ability to multitask and manage multiple conversations at once
- Calm, patient, and professional under pressure
- Familiarity with CRM or helpdesk/ticketing tools
Nice-to-have:
- Experience supporting multiple brands or products at once
- Experience using helpdesk tools (Zoho, Freshdesk, Zendesk, HubSpot, Intercom, or similar)
- Background in tech, SaaS, or digital product support
Compensation & Benefits
- Opportunity to rise into a management role
- Bonus and results-driven performance bonus
- Remote work culture
- Flexible and friendly environment
- Competitive salary
- Opportunity for training and personal development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Animator & Video Editor
Location: Remote
Description
- We are looking for a creative, detail-oriented Animator & Video Editor to bring our brand to life through motion. You’ll transform ideas, scripts, and concepts into engaging animated videos that capture attention, build trust, and drive traffic across our digital platforms.
- You will design, animate, and edit high-quality video content for Virtual Nation and its brand. This includes turning scripts and creative concepts into polished, engaging videos optimised for multiple platforms. Your work should be visually compelling, on-brand, and built to drive engagement.
Key Responsibilities
- Design and produce motion graphics, animated typography, and visual effects
- Edit raw footage into polished videos with transitions, sound, music, and effects
- Translate scripts, concepts, and creative briefs into engaging animated content
- Maintain consistent animation style and visual identity across all brand content
- Adapt and optimise videos for multiple platforms and formats (social, web, ads)
- Manage multiple projects while meeting deadlines and quality standards
- Organise project files and maintain proper version control
- Revise content accurately based on feedback
- Stay current with animation, motion design, and video editing trends
Performance Metrics & KPIs
- Engagement on published content: likes, comments, and shares
- Traffic driven by video content
- Deadline adherence across projects
- Revision efficiency (feedback implemented accurately with minimal cycles)
- Brand consistency across all outputs
What Success Looks Like
- At 90 days: You’re producing consistent, on-brand video content, meeting deadlines, and your editing style is fully aligned with Virtual Nation’s visual identity.
- At 1 year: Your videos are a recognisable part of Virtual Nation’s brand presence, consistently driving engagement and traffic, with minimal need for revisions.
Skills & Competencies Required
Must-have:
- 5+ years of overall professional experience
- 3+ years of experience in a similar animator/video editor role
- Proficiency in Adobe After Effects, Premiere Pro, Illustrator, and Photoshop
- Strong understanding of animation principles (timing, easing, motion flow)
- Solid grasp of graphic design fundamentals (colour, typography, composition)
- A portfolio demonstrating relevant animation and video editing work
- Strong attention to detail and file/asset management skills
Nice-to-have:
- Experience with 2D and 3D animation techniques
- Familiarity with short-form video trends and social media formats
- Experience working with a marketing, media, or creative agency
Compensation & Benefits
- Opportunity to rise into a management role
- Bonus and results-driven performance bonus
- Remote work culture
- Flexible and friendly environment
- Competitive salary
- Opportunity for training and personal development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Content Writer
Location: Remote
Description
- Veycl is looking for a research-driven Content Writer to shape the words that guide people through some of the biggest decisions of their lives. You’ll edit drafts into accurate, publish-ready content for veycl.com. Every fact you confirm helps someone make a safer, smarter move across borders.
- You will edit articles and refine them into accurate, well-researched, publish-ready content. This means verifying every figure, checking every policy detail, and confirming every claim before it goes live. You’ll also flag opportunities to elevate strong posts into full visa guides or travel guides.
Key Responsibilities
- Edit and refine drafts for accuracy, clarity, and tone
- Confirm all data points, figures, and facts against primary sources
- Conduct independent research to fill gaps or verify claims
- Generate content ideas based on trending immigration topics and user needs
- Optimise every article for SEO (keywords, structure, metadata)
- Monitor content performance data to refine future topics and formats
- Publish content directly to veycl.com
- Flag new visa or immigration policy updates to the Content Manager as you research
- Recommend which posts should be upgraded to a Visa Guide or General Travel Guide
- Turn dry updates into engaging stories where possible
Performance Metrics & KPIs
- Number of posts published per day
- Search traffic generated per article
- Comments and shares per post
- Accuracy rate (few to zero factual corrections post-publish)
- Number of valuable policy flags raised to the Content Manager
What Success Looks Like
- At 90 days: You’re publishing consistently, your fact-checking is watertight, and your first few SEO-optimised pieces are gaining traction.
- At 1 year: Your articles are a trusted, recognisable part of Veycl’s content. You’ve flagged real policy changes that shaped our coverage. Several of your posts have been upgraded into full guides.
Skills & Competencies Required
Must-have:
- Strong research skills. You verify before you publish
- SEO knowledge (on-page optimisation, keyword strategy)
- 5+ years of professional writing experience
- 2+ years writing for a travel or immigration-focused blog or platform
- Portfolio of published work required
- Minimum qualification: HND or equivalent
Nice-to-have:
- Ability to turn a policy update into a compelling story
- Existing knowledge of the travel and immigration sector
- Experience with SEO tools and analytics platforms (e.g. RankMath, Google Analytics, Ahrefs) to report on content impact
Compensation & Benefits
- Opportunity to rise into a management role
- Bonus and results-driven performance bonus
- Remote work culture
- Flexible and friendly environment
- Competitive salary
- Opportunity for training and personal development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Social Media Manager
Location: Abuja and Lagos
Role Overview
- Virtual Nation is looking for a Social Media Manager who can turn platforms into a real source of revenue.
- You’ll manage multiple brand accounts across X, Facebook, Instagram, LinkedIn, Reddit, and TikTok, build genuine communities, and drive enquiries that convert into paying customers.
Job Description
- You will manage social media strategy, content, and community engagement across multiple brand accounts and platforms.
- This includes proactive prospecting and outreach to generate enquiries, not just posting and waiting for engagement. Graphic design and video editing support will be available to you, though having these skills yourself is a strong advantage.
Key Responsibilities
Social strategy & management:
- Develop and manage social media strategy across multiple brand accounts
- Plan and maintain content calendars for consistent, on-brand posting
- Manage presence across X, Facebook, Instagram, LinkedIn, Reddit, and TikTok
- Adapt content and tone appropriately for each platform’s audience and behaviour
Prospecting & outreach:
- Proactively prospect and reach out to potential customers via social platforms
- Identify and engage in relevant conversations, communities, and threads to generate enquiries
- Convert social interactions into qualified leads and enquiries for the business
Community building:
- Build and grow genuine, engaged communities around each brand
- Respond to comments, messages, and community interactions professionally and promptly
- Foster ongoing engagement that keeps audiences active and invested
Content & collaboration:
- Work with graphic designers and video editors to produce high-quality content
- Write compelling captions, posts, and copy aligned with each brand’s voice
- Contribute content ideas, direction, and storytelling across campaigns
Analytics & optimisation:
- Track key metrics (engagement, reach, enquiries generated, conversions)
- Analyse performance and adjust strategy based on what’s actually working
- Report on social performance in terms the business can act on, especially enquiries and revenue impact
Skills & Competencies Required
Must-have:
- Proven experience managing social media across multiple platforms and multiple brands/accounts
- Strong knowledge of X, Facebook, Instagram, LinkedIn, Reddit, and TikTok, and how audiences behave differently on each
- Demonstrated ability to generate enquiries or leads through social platforms
- Strong community-building skills; you can grow real engagement, not just followers
- Excellent written communication and copywriting skills
- Strong organisational skills to manage multiple accounts and calendars at once
- Comfort with analytics tools and turning data into action
Salary
N300,000 – N400,000 / month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Accountant & HR Officer
Location: Remote
Description
- We are looking for a diligent, detail-driven Accountant & HR Officer to run our finances and people operations. You’ll own the numbers and the staff experience, from bookkeeping to payroll to compliance. Precision and integrity are non-negotiable here.
- You’ll run day-to-day accounting and HR functions for the company. This includes bookkeeping, financial reporting, tax filing, payroll, and staff compensation and benefits administration. You’ll be the person who keeps the business compliant, organised, and financially sound.
Key Responsibilities
Accounting & Finance:
- Maintain accurate financial records and bookkeeping
- Manage company finances, including cash flow monitoring
- Prepare monthly, quarterly, and annual financial reports
- Handle invoicing, accounts receivable, and accounts payable
- Support budgeting and financial planning
Tax & Compliance:
- Handle tax filing and statutory remittances
- Ensure compliance with relevant Nigerian and UK tax and regulatory requirements
- Maintain compliance calendars and monitor filing deadlines
- Liaise with regulatory authorities where required
HR & Payroll:
- Run the HR department and its core functions
- Process staff salary, compensation, and benefits accurately and on time
- Maintain employee records and payroll documentation
- Support onboarding and general HR administration
General:
- Recommend process improvements across accounting and HR functions
- Maintain confidentiality of financial and staff data at all times
Performance Metrics & KPIs
- Accuracy and timeliness of payroll processing
- Timeliness of tax filing and statutory compliance (Nigeria and UK)
- Accuracy and timeliness of financial reporting
- Efficiency in accounts receivable collection
- HR administration turnaround (onboarding, record-keeping, staff queries)
What Success Looks Like
- At 90 days: Financial records are fully organised, payroll runs smoothly, and all statutory obligations (Nigeria and UK) are on track with no missed deadlines.
- At 1 year: The company runs on clean, reliable financial and HR systems. You’re trusted to manage both functions with minimal oversight, and process improvements you’ve introduced are visibly reducing errors and delays.
Skills & Competencies Required
Must-have:
- Minimum qualification: Bachelor’s degree or HND in Accounting, Finance, Business Administration, or a related field
- 3+ years of experience in accounting
- 5+ years of experience in administration
- Strong knowledge of accounting principles and financial controls
- Working knowledge of both Nigerian and UK tax/regulatory requirements
- Proficiency in Microsoft Excel and accounting software
- High attention to detail and accuracy
- Ability to work independently with minimal supervision
Nice-to-have:
- HR knowledge and experience
- Professional certification (ICAN, ACCA, ACA, or equivalent)
Compensation & Benefits
- Opportunity to rise into a management role
- Bonus and results-driven performance bonus
- Remote work culture
- Flexible and friendly environment
- Competitive salary
- Opportunity for training and personal development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Machine Learning Engineer
Location: Remote
Description
- We are looking for a Machine Learning Engineer to improve and train the AI systems already powering our products. You’ll take our existing builds from good to exceptional, refining and retraining models that solve real business problems at scale.
- You will improve, retrain, and fine-tune our existing machine learning models and AI systems. This includes data preprocessing, model optimisation, and continuous monitoring once models are live. Your focus is on strengthening what we’ve already built, not starting from scratch.
Key Responsibilities
- Improve and retrain existing machine learning models to boost accuracy and reliability
- Perform data exploration, cleaning, and preprocessing to support model improvements
- Fine-tune and optimise existing models for better performance and scalability
- Monitor deployed models and make ongoing adjustments as needed
- Build and improve APIs for AI services already integrated into our products
- Work with Large Language Models (LLMs) and related frameworks where relevant
- Stay current with new developments in machine learning and AI, applying useful techniques to existing systems
- Collaborate with product managers, developers, and other stakeholders to understand and meet AI requirements
- Document methodologies and workflows for reproducibility and knowledge sharing
Performance Metrics & KPIs
- Accuracy and performance improvements on existing models
- Model uptime and reliability in production
- Turnaround time on model improvements and fixes
- Measurable gains from retraining efforts
- Quality and clarity of documentation
Skills & Competencies Required
Must-have:
- 7+ years of overall experience in a technical role
- 5+ years of hands-on experience in machine learning and AI, with a proven track record of improving models in production
- Strong programming skills in Python
- Strong knowledge of ML frameworks and libraries (TensorFlow, PyTorch, Scikit-learn)
- Experience with data manipulation tools (Pandas, NumPy, SQL)
- Experience with cloud platforms (AWS, GCP, or Azure)
- Strong understanding of statistics, probability, and applicable mathematical concepts
- Excellent communication and collaboration skills
- Ability to work independently with minimal supervision
Nice-to-have:
- Bachelor’s or Master’s degree in Computer Science, Machine Learning, Data Science, Engineering, or a related field
- Experience with LLMs, Hugging Face, LangChain, or similar frameworks
- Knowledge of FastAPI or Flask for AI deployment
- Experience with vector databases (Pinecone, FAISS, ChromaDB, Weaviate)
- Familiarity with Docker and Git
- Strong portfolio or GitHub showcasing AI/ML projects
What Success Looks Like
- At 90 days: You’ve reviewed our existing AI systems, identified key improvement areas, and begun implementing measurable performance gains.
- At 1 year: Our AI systems are noticeably more accurate, scalable, and reliable. You’ve led at least one major improvement to an existing model or AI feature
Compensation & Benefits
- Opportunity to rise into a management role
- Bonus and results-driven performance bonus
- Remote work culture
- Flexible and friendly environment
- Competitive salary
- Opportunity for training and personal development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: UI/UX & Graphic Design Lead
Location: Abuja and Lagos
Role Overview
- Sellable Marketing is consolidating UI/UX and Graphic Design into a single strategic capability. We’re looking for a designer who owns the full experience lifecycle, from research to interface design to brand execution, and delivers work that’s not just beautiful, but built to convert.
About Sellable Marketing:
- Sellable Marketing is a marketing and automation agency helping businesses grow through smart, well-executed digital experiences.
- Design here isn’t decoration. It’s a direct lever for conversion, engagement, and brand trust across everything we build for ourselves and our clients.
Job Description
- You will own the full experience lifecycle: UX research, interface design, brand visual execution, and cross-functional delivery.
- This means designing intuitive, conversion-focused digital experiences, maintaining a scalable design system, and ensuring brand consistency across every channel and touchpoint.
Key Responsibilities
- Design intuitive, responsive, and conversion-driven user interfaces for websites, apps, and digital platforms
- Conduct UX discovery: user research, interviews, testing, and behaviour analysis
- Create wireframes, prototypes, user flows, and high-fidelity mockups
- Develop and maintain a scalable design system and component library
- Design brand and marketing assets: social creatives, campaign graphics, banners, presentations, and motion elements where required
- Maintain visual consistency and enforce brand governance across all channels
- Partner with developers to ensure pixel-accurate implementation
- Optimise designs for usability, accessibility, speed, and performance
- Manage multiple projects with structured prioritisation and clear delivery timelines
- Continuously monitor design trends, tools, and best practices to keep brands future-ready
Skills & Competencies Required
Must-have:
- 4-7 years of proven experience in UI/UX and Graphic Design
- Strong portfolio demonstrating both UX thinking and visual excellence
- Proficiency in Figma, Adobe XD, Photoshop, Illustrator, and design system management
- Solid understanding of user-centred design, accessibility, responsive design, and visual hierarchy
- Experience collaborating directly with development teams
- Strong communication, documentation, and teamwork skills
- Ability to manage priorities and deliver consistently without micromanagement
- Relevant academic qualification or equivalent professional experience in a design, creative, or digital-related discipline.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Web Developer
Location: Remote
Description
- We are looking for a Web Developer to build, maintain, and improve our website, front-end and back-end. You’ll own the technical experience of our platform, from how it looks and feels to how reliably it runs.
- You will develop, maintain, and improve our website and web applications across the full stack. This includes writing clean, efficient code, optimising for speed and SEO, integrating APIs, and fixing issues as they arise. You’ll work closely with designers and other team members to ship high-quality features.
Key Responsibilities
- Develop, maintain, and improve the website and web applications (front-end and back-end)
- Design and implement APIs and database structures to support functionality
- Write clean, efficient, and well-documented code
- Optimise the website for speed, performance, and SEO
- Integrate APIs and third-party services
- Ensure cross-browser compatibility and mobile responsiveness
- Troubleshoot technical issues and implement new features
- Collaborate with designers and other team members to deliver high-quality digital experiences
- Participate in code reviews and maintain code quality standards
- Stay informed on emerging web development technologies and best practices
Skills & Competencies Required
Must-have:
- 3+ years of cogent experience in web development (front-end and back-end)
- Proficiency in HTML, CSS, JavaScript, and modern frameworks (React, Next.js, Vue.js, or similar)
- Experience with back-end frameworks and languages (Node.js, Express.js, or similar)
- Experience with database systems (e.g. MongoDB, MySQL, PostgreSQL)
- Experience with responsive web design
- Knowledge of Git and version control
- Understanding of website performance, security, and SEO best practices
- Strong problem-solving skills and attention to detail
Nice-to-have:
- A background in Computer Science, Engineering, or a related field
- Experience with TypeScript
- Familiarity with RESTful APIs and GraphQL
- Experience with testing frameworks (Jest, Mocha, or similar)
- Knowledge of CI/CD pipelines
- A portfolio or GitHub profile showcasing previous work.
Compensation & Benefits
- Opportunity to rise into a management role
- Bonus and results-driven performance bonus
- Remote work culture
- Flexible and friendly environment
- Competitive salary
- Opportunity for training and personal development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Immigration Writer
Location: Remote
Description
- Veycl is looking for an Immigration Writer to research, simplify, and publish accurate content on immigration policy. You’ll turn dense legal and regulatory language into clear, reliable guides that help people make safe, informed migration decisions.
- You will research and write high-quality articles and guides on immigration policy across the globe. This means simplifying complex legal and regulatory language into reader-friendly content, fact-checking every policy detail against primary sources, and keeping content current as policies change. Coverage spans global immigration, so candidates should indicate their strongest region(s) or country/countries of expertise.
Key Responsibilities
- Research and write articles and guides on immigration policy
- Simplify complex legal and regulatory language into clear, reader-friendly content
- Fact-check all policy claims and details against primary sources before publishing
- Create SEO-optimised content aligned with Veycl’s editorial standards
- Keep published content updated as immigration policies change
- Flag significant policy changes to the Content Manager
- Recommend which posts should be upgraded to a Visa Guide or General Travel Guide
Performance Metrics & KPIs
- Number of articles/guides published per week
- Search traffic generated per article
- Accuracy rate (few to zero factual or policy corrections post-publish)
- Number of valuable policy flags raised to the Content Manager
- Comments and shares per post
What Success Looks Like
- At 90 days: You’re publishing consistently, your fact-checking is watertight, and your content clearly simplifies complex immigration policy for a general audience.
- At 1 year: Your writing is a trusted, recognisable part of Veycl’s immigration content. You’ve flagged real policy changes that shaped our coverage, and several of your pieces have been upgraded into full guides.
Skills & Competencies Required
Must-have:
- LL.B (Bachelor of Laws) or equivalent legal background
- Excellent writing and editing skills
- Strong research and analytical skills
- Solid understanding of global immigration processes and policies
- SEO knowledge (on-page optimisation, keyword strategy)
- Ability to work independently and meet deadlines
- A clearly stated area, region, or country of strength within immigration policy
Nice-to-have:
- Prior experience in policy or immigration content writing
- Experience with content management systems (e.g. WordPress)
Compensation & Benefits
- Opportunity to rise into a management role
- Bonus and results-driven performance bonus
- Remote work culture
- Flexible and friendly environment
- Competitive salary
- Opportunity for training and personal development.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Virtual Nation Latest Job Recruitment 2026: Customer Support Representative, Social Media Manager, Etc | Remote | Apply Now
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