Volition Capital was set up to help the honest and hardworking to create wealth. We fulfill our mandate through investment education, cooperatives and partnerships with credible local and international investment companies. Our target audience is working professionals and retirees.
We are recruiting to fill the position below:
Job Title: Client Experience Manager
Location: Nigeria
Employment Type: Full-time
Reporting Line: CEO
Roles and Responsibilities
- Client Relationship Management: Build and maintain quality relationships with clients to understand their needs and expectations.
- Client Satisfaction and Feedback: Monitor and measure client satisfaction levels through surveys, and analyze client feedback to implement improvements.
- Client Onboarding and Training: Facilitate the onboarding process for new clients, ensuring they understand our services, products, and investment options.
- Client Retention and Growth: Develop client retention strategies to grow our client base and identify opportunities for upselling or cross-selling our investment products and services.
- Issue Resolution: Proactively address and resolve client issues and concerns to maintain a high level of satisfaction
- Product Knowledge: Maintain updated knowledge of company products, services, and processes.
- Data Analysis: Analyze client data by using relevant software, to gain insights into their needs, and preferences.
- Customer Experience: Conduct scheduled customer experience checks and surveys.
Requirements
- Bachelor’s Degree.
- 7 years of experience in customer service, relationship management, or a similar role.
- A strong understanding of financial products and asset management is an added advantage.
- Excellent communication and interpersonal skills.
- Attention to detail and organization.
- Responsiveness.
- Ability to work collaboratively in a team.
- Proficiency in using CRM software, Google Suite other relevant tools.
Remuneration and Perks
- Competitive salary in line with industry benchmarks
- Health insurance
- Housing allowance
- Birthday allowance
- Work from home on some days of the week
- Full pay during leave period
- A high degree of autonomy and flexibility
- Global growth opportunities.
Application Closing Date
7th November, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Client Experience Associate
Location: Nigeria
Roles and Responsibilities
- Respond promptly and professionally to incoming inquiries by telephone, email, chat, or social media.
- Build and maintain strong client relationships through effective communication and a client-centric approach.
- Maintain updated knowledge of company products, services, and Processes.
- Address client inquiries, concerns, and issues, providing solutions and ensuring a positive client experience.
- Using relevant software, document customer interactions, compile documents/data, and forward information to interested parties.
- Conduct scheduled customer experience checks and surveys and provide valuable insights to improve our services and client experience.
- Record subscriptions, bookings, membership expiration, and other tasks assigned.
- Assist clients with onboarding processes, helping them understand our services, products, and investment options.
Requirements
- Bachelor’s Degree in Business, Communications, or a related field.
- Proven 3 years experience in Customer Service in a finance company.
- A strong understanding of financial products and asset management is an added advantage.
- Excellent communication and interpersonal skills.
- Customer-focused with a dedication to ensuring exceptional client experiences.
- Detail-oriented and highly organized.
- Ability to work collaboratively in a team-oriented environment.
- Proficiency in using CRM software, Google Suite other relevant tools.
Remuneration and Perks
- Competitive salary in line with industry benchmarks
- Health insurance
- Housing allowance
- Birthday allowance
- Work from home on some days of the week
- Maternity and paternity allowance
- Full pay during the leave period
- 13th month
- Staff-only investment opportunities
- A high degree of autonomy and flexibility
- Global growth opportunities.
Application Closing Date
8th November, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Quality Assurance Software Tester
Location: Nigeria
Job Type: Full Time
Role in Brief
- Opportunik Global Fund seeks a highly skilled and detail-oriented Quality Assurance Software Tester to join our team. As a Quality Assurance Software Specialist, you will play a crucial role in ensuring the quality and reliability of our software products through comprehensive testing and analysis. You will collaborate closely with the development team, execute test plans, and identify and report any defects or issues.
Roles and Responsibilities
- Develop and execute comprehensive test plans, test cases, and test scripts based on project requirements and specifications.
- Conduct various types of testing, including functional, integration, regression, and performance testing, to ensure software meets quality standards.
- Identify, document, and report software defects and issues using bug tracking systems, providing precise and detailed descriptions and steps to reproduce.
- Collaborate closely with the development team to communicate issues and work towards a timely resolution.
- Participate in troubleshooting and debugging activities to identify root causes and propose solutions to improve quality performance and user experience.
- Continuously enhance testing processes and methodologies to optimize efficiency and effectiveness.
- Monitor and analyze test results, providing regular status updates to stakeholders and management.
- Participate in the design and execution of automated testing where applicable and update test environments, test data, and test tools as needed.
- Stay updated on industry best practices, new testing techniques, and emerging technologies relevant to software testing.
- Monitor and analyze metrics related to product quality and performance.
Requirements
- Proven experience as a Quality Assurance Software Tester or in a similar role.
- Strong understanding of software testing principles, methodologies, and techniques.
- Proficiency in test case design, test execution, and defect tracking.
- Familiarity with automated testing tools and frameworks.
- Solid knowledge of software development processes and lifecycles.
- Ability to analyze complex software systems and identify areas for improvement.
- Excellent problem-solving and troubleshooting skills.
- Strong attention to detail and ability to work with minimal supervision.
- Effective communication skills, with the ability to clearly articulate issues and collaborate with cross-functional teams.
- Time management skills to prioritize tasks and meet project deadlines.
- Experience with Agile methodologies is a plus.
Testing Checklist:
- Test for compatibility and responsiveness: ensure the website appearance is consistent across distinct browsers or browser versions. Test the website as a responsive layout that enables it to resize dynamically per the screen sizes in which it is viewed.
- Test website functionality: test all the UI elements considering maximum use case scenarios. Test automation tools like Selenium can be used to run automated parallel tests.
- Test website functionality: Check for web pages that can’t be found or accessed by a user, for various reasons.
- Security testing: examine and reveal flaws in the security mechanisms of an information system that protect data and maintain functionality as intended
- Test payment gateways: test the integrations with payment solutions providers to ensure customers can easily make payments online.
- Usability testing: ensure the app navigation is user-friendly and the web application’s content is easily accessible.
- GUI testing: test the user interface or UI of the web app.
- Database testing: check the integrity and consistency of data by verifying the schema, tables, triggers, etc., of the application’s database that is being tested.
- Accessibility testing: test all the UI elements considering maximum use case scenarios thoroughly. Test automation tools like Selenium can be used to run automated parallel tests.
- Performance testing: determine how a system performs in terms of responsiveness and stability under a particular workload. The web should sustain a heavy load.
- Test contact forms and sign-up forms: determine the quality of online forms on the website.
- Cookie testing: test the website across multiple user scenarios to evaluate the website’s behavior with cookies enabled or disabled.
- General website test: Look for bugs, glitches, errors, or friction points. Content should be logical and easy to understand.
- Grammar and spelling Check: Check all pop-ups, all auto-generated messages/emails, and all text on every part of the website for the right grammar and spelling errors.
Application Closing Date
14th November, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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Important Notes
- The above statements are intended to describe the general nature and level of work to be performed by those assigned to this function.
- It should not be construed as an exhaustive list of all responsibilities, tasks and skills required of persons so classified.
- All employees may be required to undertake other responsibilities in addition to those specified from time to time, as required.
- We do not charge any application, processing, training, interview, testing or any other fees in connection with the application or recruitment process. If you receive a fee request, please ignore it.
- Also, please note that logos, slogans, names and titles are easily copied and reproduced. Therefore, particular care should be taken when submitting personal information on the web.
- We are an equal opportunity employer that values inclusiveness and diversity. We do not discriminate on the basis of color, race, nationality, religion, age, ethnic origin, disability, gender, marital status or orientation gender in our employment practices
- Our employees are all equally talented in unique ways: we come from diverse traditions, personal experiences and perspectives. And we want to include your ideas, are you ready to inspire us with your ideas?
- We encourage all applicants to apply and do not discriminate in any recruitment process.
- Applications submitted after the deadline will not be considered.
- Due to the necessity of the position, we are entitled to appoint a candidate who matches the required profile before the above deadline
- Only qualified candidates will be invited for an interview
Publisher’s Note:
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