Recruitment at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Business Development Executive – International Regions Expansion (Africa)

Location: Nigeria
Job Type: Full Time

About the Job

• To support the drive of the African Expansion strategy, and execute the framework for achieving Cards Interoperability within the selected market, collaborating with relevant teams.

Responsibilities

• Identify, prospect, engage, sign-up / execute agreements and manage entities in focus Countries.
• Convert existing pipeline Issuers/acquirers and onboard partners required to achieve interoperability.
• Extend existing Verve products to new African markets and support expansion initiatives
• Support initiatives to deepen and grow the business through strategic relationship management, development of Verve ecosystem and other key requirements for the business growth.
• Internal and external stakeholders’ management.
• Support research and create strategy for rapid expansion of the Verve scheme.
• Conduct market research
• Provide business support and guidance to project teams for onboarding and integration of strategic partners.
• Any other assign task toward the successful execution of the African expansion strategies.

Requirements
General Education:

• University First Degree in Management, Engineering or Sciences.
• MBA will be an added advantage.
• French language fluency will be a plus.

Relevant professional certifications.

• Certification in Project management and /or Business Analysis will be an added advantage.

Experience:
General Experience

• Minimum of 8 years’ working experience in Banking (Electronic Banking and/or Transaction Banking Divisions) or Fintech.
• Experience closing large corporate and complex deals will be an added advantage.
• Experience in Consulting or/ Telecoms will be an added advantage.
• Experience in pan African business engagements will be an added advantage.
• Experience in card issuance, acquiring and payments projects will be an added advantage.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Banking Support Engineer

Location: Nigeria
Job Type: Full Time

About the job

• Providing technical support and services to clients onboarded on Systegra SaaS platforms (IBaaS, ISaaS, etc.). Ensuring high-quality services that exceed customer’s expectations. This involves understanding client needs, providing proactive support, and resolving issues efficiently to minimize disruptions to their operations. Building and maintaining strong relationships with clients, vendors, and internal teams to facilitate collaboration and effective communication.
• To provide Operational Management capacity for our core shared infrastructure, supporting our Core Banking Technologies, Wallet Management Technologies, fraud management and anti-money laundering technologies, and other supporting infrastructure, systems, and platforms that enable us to deliver our cloud business (private and public) effectively.
• Developing operating processes and systems to support & manage the operations of shared Core Banking and Wallet infrastructure in Nigeria and other African operations
• Collaborate with internal operations engineers within the Interswitch Group to deliver and support wallet platform requirements.
• Maintaining a high level of support for both internal teams and external clients in the Managed Services operations platforms and infrastructure, meeting the highest standards of performance, security, and compliance.

Responsibilities

• Provide technical support for the Managed Services Operations solutions, applications and infrastructure teams to ensure timely and effective resolution of technical issues.
• Provide 2nd and 3rd-level technical support for clients onboarded on Systegra Managed service platforms.
• Respond to and manage service requests and incidents via helpdesk tickets, email, phone, MS Teams, or other communication channels.
• Monitor clients’ activities on the SaaS platforms to ensure optimal performance.
• Conducting monthly incident review sessions with clients to strengthen the relationship and ensure continuous service improvement.
• Stay up to date on the latest trends and technologies in the Core Banking, Wallet and Security solutions in the payment and Financial Services industry. Evaluate and recommend new tools, technologies, and methodologies to enhance service offerings, improve efficiency, and drive innovation.
• Review and test products to ensure they are suitable for use and meet customer requirements.
• Communicate regularly with stakeholders and cross-functional teams to provide updates on support activities on the SaaS platforms.
• Provide on-site support for critical issues that require physical presence at the customer’s location.
• Work collaboratively with the OEMs and cross-functional teams to resolve escalated technical issues.

Service Level Agreement (SLA) Monitoring:

• Monitor vendor compliance with agreed service levels (uptime, response times, resolution times).
• Document and report SLA breaches to Line Manager.
• Follow up with vendors on root cause analysis and corrective actions.

Vendor Relationship Management:

• Escalate issues to vendor technical support when internal resolution isn’t possible.
• Track vendor SLAs and ensure timely resolution of escalated incidents.

Incident and Problem Escalation:

• Coordinate with vendors during high-priority incidents, outages, or bugs affecting the SaaS platform.
• Facilitate joint troubleshooting sessions with internal teams and external partners.
• Ensure communication flow between vendors, internal stakeholders, and end-users.

Change and Release Coordination:

• Collaborate with vendors and internal stakeholders on planned updates, patches, and product enhancements.
• Evaluate potential impact of vendor changes on internal systems and customers.
• Communicate change schedules and risks to stakeholders.

Vendor Performance Evaluation:

• Maintain performance dashboards and metrics for vendors (uptime, responsiveness, resolution quality).
• Provide input for vendor reviews and contract renewals.
• Identify areas for improvement in vendor support delivery.

Knowledge & Documentation Sharing:

• Maintain updated documentation of vendor procedures, escalation paths, and support contacts.

System Maintenance and Optimization:

• Manage, maintain and optimise Digital Banking infrastructures within Interswitch, IOC and customer sites.
• Implement strategies to identify and resolve system bottlenecks or inefficiencies in Systegra’s CBA technology infrastructure.
• Conduct regular assessments of system performance and recommend improvements.

Requirements
General Education

• University (First degree) in Engineering, Business, Computer Science, or a related field.

Evidence of strong industry/sector participation and relevant professional certifications such as:

• Relational Database certifications (OCA, OCP, OCI, etc.)
• A certification in ITIL or similar service management frameworks.
• A certification in project management, such as PMP, PMI, ACP, PRINCE2, etc.
• A certification in product management, such as CPM, etc.
• Azure certification, such as Azure Fundamentals (AZ-900), Azure Data Fundamentals (DP-900), Azure AI Fundamentals (AI-900), etc.

Experience:
General Experience:

• At least 4 – 6 years’ Enterprise Application Support experience, preferably in a reputable Financial Institution or FinTech company.

Managerial Experience:

• Basic experience of coordinating the work of others (4 to 6 months)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Growth Marketing Executive

Location: Nigeria

About the Job

• The incumbent of this role will be working with the Growth Marketing Manager to run experiments across the funnel, improving customer acquisition, conversion rate, and working cross-functionally to execute marketing initiatives.
• It requires building and scaling measurable marketing results through multiplechannels, and in using systematic ways to test experiments and can generate innovative ideas to increase sales.
• As a Growth Marketing Specialist, your job is to find the channels and strategies to drive growth and increase revenue.

Key Responsibilities

• Support Growth Marketing Managerto establish growthstrategies and tacticsto support customerand revenue growth
• Manage and experiment with new user acquisition campaigns, and optimize the funnel
• Develop and executego-to-market strategy and executionof product launchesfor assigned product(s)
• Responsible for testing and refining compelling value propositions for customers
• Work closely with the product owners to identifymarket opportunities and define market leading products
• Market intelligence – be the expert on our customers, who are they, how they buy and their key buying criteria
• Demonstrate understanding of competitors, channels and routes to market. Understand the competitive landscape and how they are positioned
• Regularly report and analyseproduct data to monitor performance and uncover areas for improvement.
• Prepare and present recommendations, reports, and findingsfrom experimental data to supportgrowth marketing decisioning
• Support the development of content required for campaign deliverables (landing pages, product videos, newsletters, battle card, etc.) through internaland/or partner resources

Requirements
Academic Qualification(s):

• Candidates should possess a good First Degree from a reputable institution

Professional Qualification(s):

• Relevant professional qualification will be an added advantage

Experience (Number of relevant years):

• 3+ years’ experience in Growth Marketing, Digital Marketing or Product Marketing
• Experience in Payments, Fintech, eCommerce, B2C or B2B2C a plus
• Knowledge of Google Analytics, Email Marketing, Performance, and Excel
• Prior experiencein performance marketingand running structured growth experiments
• Analytical and metrics-driven
• Excellent written and verbal communications skills and strongpresentation skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high volume of applications, only shortlisted candidates will be contacted

Job Title: Divisional Head, Product and Program Management

Location: Nigeria

Job Summary

• The Divisional Head, Product and Program Management, is a strategic leadership role responsible for defining and executing the overall product vision and strategy for Operations and Technology within Interswitch, while simultaneously overseeing the delivery and operational excellence of the product development lifecycle.
• This individual will lead a team of product portfolio managers, product managers and program managers, drive product excellence, foster a culture of innovation, and ensure the successful and timely launch of products and technology platforms, directly impacting business growth and customer satisfaction.
• The role demands a combination of deep technical understanding, strong business acumen, exceptional leadership skills, and a proven ability to manage complex, cross-functional technology projects.

Responsibilities
Product strategy and vision:

• Strategic vision and roadmap: Develop and champion a clear product vision, strategy, and roadmap aligned with Interswitch’s overall business objectives. This includes defining market opportunities, identifying user needs, and prioritising product initiatives.
• Product management framework: Responsible for creating a robust product management framework and a formal process for assessing market potential, and managing the overall product alignment with the Interswitch strategic goals.
• Product definition and prioritisation: Define detailed product requirements, user stories, and acceptance criteria in collaboration with stakeholders. Prioritise product features and releases based on strategic alignment, market demand, and ROI.
• Market analysis and competitive intelligence: Responsible for conducting regular, in-depth market research, competitive analysis, and identifying unmet customer needs to inform product strategy.
• Product evangelism: Serve as a product champion internally and externally, effectively communicating the product vision and value proposition to stakeholders, customers, and partners.
• Stakeholder management: Collaborate with other Directorates and Business lines within Interswitch to ensure product alignment with business goals and to facilitate successful product launches.
• Innovation and new product development: Identify and evaluate opportunities for research and new product development, ensuring feasibility and alignment with strategic goals.
• Emerging technologies: Responsible for identifying, evaluating, and piloting emerging technologies (e.g., AI, blockchain, Web3), latest trends in fintech/payment and recommending for integration into the product roadmap.
• Strategic partnerships: Develop and manage key strategic alliances to expand product offerings and reach new markets.

Program delivery and execution:

• Agile execution: Lead and oversee the implementation of agile methodologies and best practices across product development and technology teams. Ensure rapid and efficient delivery of high-quality products and platforms.
• Program management and governance: Establish and maintain a robust program management framework, ensuring effective planning, execution, monitoring, and control of all product development initiatives.
• Resource allocation and optimisation: Manage and optimise the allocation of resources (personnel, budget, tools) across product development and technology teams, ensuring efficient use of resources and maximising productivity.
• Risk management and issue resolution: Identify and mitigate risks associated with product development, proactively resolve issues, and ensure the timely resolution of roadblocks.
• Performance monitoring and reporting: Establish key performance indicators (KPIs) for product development teams, regularly monitor performance, and deliver clear, concise reports to senior leadership.
• Team leadership and development: Provide leadership and mentorship to direct reports (Portfolio Product Managers and Head Program Managers), fostering a culture of continuous improvement and professional development.

Financial and Revenue:

• Revenue target accountability: Accountable for achieving product-specific revenue targets and contributing to overall business revenue.
• Develop and manage the product P&L, ensuring profitability and ROI
• Budget development and management: Develop and manage the annual budget for all product and program initiatives, ensuring alignment with the overall Interswitch strategy.
• Investment appraisal and ROI analysis: Evaluate product investment opportunities and make data-driven decisions. This involves constructing detailed business cases, projecting revenues and costs, and evaluating the potential impact on key metrics.
• Resource allocation and prioritisation: Responsible for the efficient allocation of financial resources across competing product and program priorities, balancing short-term needs with long-term strategic goals.
• Performance Monitoring: Sets and monitors key performance indicators (KPIs) for products and programs, including revenue targets and profitability metrics and identify areas for improvement

Leadership and Influence:

• A thought leader within Interswitch and within the payment industry, representing Interswitch as a subject matter expert at industry conferences, workshops and webinars.
• Contribute to industry publications and online forums, establishing Interswitch as a thought leader in product and program management best practices.
• Participate in relevant industry panels and committees to influence industry trends and standards.
• Mentor and coach product managers and program managers across the organisation, fostering a culture of continuous improvement and professional growth.
• Identify development opportunities and training programs to enhance the skills and expertise of the Product and Program Management team.
• Act as a champion for talent development within Interswitch, actively seeking opportunities to promote and recognise high-potential individuals.
• Lead and manage change initiatives related to the product development process and program execution methodologies.
• Develop and implement change management strategies to ensure seamless transitions and minimise disruption to ongoing operations.
• Collaborate with key stakeholders across the organisation to secure buy-in and support for change initiatives.
• Influence senior leadership and external stakeholders to secure resources, gain approvals for critical product and program initiatives, and drive alignment on strategic priorities.
• Negotiate effectively with vendors, technology partners, and internal departments to optimise outcomes and ensure alignment with organisational goals.
• Act as a key advocate for the Product and Program Management function, ensuring its strategic importance is recognised and supported across the organisation.

Educational Qualification and Certification

• University Degree in Engineering, Computer Science, Information Technology, or a related field.
• Master’s degree (MBA, MSc, or equivalent) in Business, Technology Management, or a related discipline is strongly preferred.
• Relevant professional certifications (e.g., SAFe Agilist, SAFe Product Manager, Design Thinking, Product Leadership, PMP, PgMP, PRINCE2) are an added advantage.

Experience:

• Minimum of 12 years of progressive experience in product and project management within the fintech or payments industry. At least 7 years of experience managing product or project management teams.
• Deep understanding of product lifecycle management methodologies, including Agile and Waterfall, with proven ability to manage complex, cross-functional projects and deliver on time and within budget.
• Experience in the development and deployment of modern machine learning and AI, as well as experience driving and executing cloud and digital technology strategies, would be an added advantage.
• Experience building and supporting complex, high-concurrency SaaS products from the product manager role.
• Experience working in an infrastructure engineering role would be an added advantage.
• Deep understanding and direct knowledge of software scalability and stability techniques for web-scale products
• Proven experience in developing and implementing AI/ML solutions in a relevant industry
• Strong understanding of AI/ML techniques, including model development, training, and deployment, would be an advantage.
• Exceptional leadership skills with the ability to motivate, mentor, and develop a high-performing product team.
• Advanced analytical skills for interpreting data, identifying trends, and making informed decisions.
• Deep understanding of customer needs, market dynamics, and the competitive landscape.
• Excellent communication, interpersonal, and presentation skills.
• A strong technical aptitude and understanding of relevant technologies.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Due to the high level of Applications, only shortlisted candidates will be contacted. Thank you.