Recruitment at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Lead, Activation and POSM

Location: Nigeria
Employment Type: Full-time

Job Summary

• The job holder will be responsible for conceptualizing and ensuring effective implementation of all marketing activations and POSM strategies to achieve more visibility of all the company’s brands.

Job Responsibilities

• Manage all pre-event / activations and post event/activations to promote brand marketing initiatives.
• Champion effective route-to-market options in the implementation of all defined strategies for customer activation and retention.
• Develop and execute budget in line with planned activations and POSM.
• Identify and develop unique experiential propositions and differentiators in all activation activities.
• Plan and manage projects (activations, events, campaigns, etc.) within approved timeline, scope and budget.
• Provide needed support in the execution of the company’ retail strategy to achieve planned expansion, dominance, mind share and loyalty across all customer touch points.
• Identify, create and execute events and sponsorship initiatives to drive affinity of the company’s brands.

Job Requirements

• First Degree or its equivalent in Marketing, Mass Communication, Public Relations, Journalism or related disciplines.
• Professional Certification in Marketing (NIMN, CMMP, etc.) is an added advantage
• Minimum of 7 years experience in marketing, with at least 3 years at a supervisory level and exposure to FMCG environment.
• Experience in FMCG industry is an added advantage
• Activation, Marketing, hiring, marketing activations, brand marketing.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Development Manager – Acquiring

Location: Nigeria
Employment Type: Full-time
Department: Sales – Processing
Reporting To: Managing Director

Job Purpose

• Research and identify new business opportunities focusing on Acquiring and Acquiring Processing.
• Develop Go-To-Market plans including filtering trends, pains of the local market. Identify new markets, growth areas, partnerships and collaborations for business and revenue growth.
• Provide subject matter expertise to support client acquisition and client onboarding.
• Drive Acceptance Product Roadmap and Acquiring Services offering.

Key Responsibilities

• Develop Acquirer-processing Product set, including the continual evolution of the customer proposition
• Work closely with Acquiring and Processing product teams to provide solution orientated expertise that will ultimately lead to a sale.
• Explore marketing opportunities by identifying consumer requirements; defining target market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Provide solution orientated expertise that will ultimately lead to a sale; Responsible to establish a working relationship with internal partners to ensure the solutions and strategy aligns with the Group.
• Negotiate pricing and terms of transactions within the guide to achieve the company’s benefit
• Grow business volume through identifying, researching, analyzing and bringing ideas on ways and means to help clients achieve their revenue goals
• Lead the efforts for responding to RFIs, RFPs & tenders in collaboration with internal teams by providing data and knowledge to ensure offering is relevant to need.

Key Requirements

• Education: Bachelor’s Degree
• Experience: 6-9 years of experience.
• Languages: Very Good command of English language (Speaking, reading and writing).
• Computer Skills: Advanced skills in  Microsoft Excel, Powerpoint, and Outlook. Intermediate skill in Microsoft Word.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Contact Center Agent (Hausa and Igbo Speaking)

Locations: Nigeria
Sector: Banking

Job Description

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls.
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality.
• Contributes to team effort by accomplishing related results as needed.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call center manger to ensure synergy and all-time customer satisfaction.
• Adherence to call script and call center policies.
• Compile reports.

Qualifications and Requirements

• HND / BSc with minimum of Lower Credit/Second class lower
• Not more than 28 years by the end of March 2024
• Only candidates with 0-2 years of relevant experience
• Applicants with at least 6 months contact center experience will be considered for the opening.

Pay
N122,000 Net plus other benefits

Application Closing Date
13th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Direct Sales Executive

Location: Nigeria
Industry: Banking/Financial Institution

Responsibilities

• SME Sales
• Identify new opportunities for business growth
• Ability to sell to retail customers
• Actively monitor and provide timely support to merchants/clients
• Ability to Increase sales by cross-selling and up-selling company’s products to customers
• Ability to fulfill requests and provide services that best meet customers’ needs.
• Administering and ensuring compliance to all sales objectives.
• Manage Direct Sales of various products in a professional manner.

Requirements

• BSc / HND Holders
• 0-3 years of experience
• Candidates who already have an impressive client base of merchants and ability to sell bank’s product and services
• Must be passionate about sales.
• Should be Knowledgeable about the Sales role with a financial institution
• 30 years and below
• Effective communication skills
• Ability to document and maintain all records of sales activities
• High level of accountability, efficiency, and accuracy.

Salary Band 
N67,765.6 5 net plus Commission & other benefits.

Application Closing Date
22nd February, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online